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Review summary

Created with AI, based on recent reviews

Looking at 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, noting the team's professionalism, responsiveness, and efficiency. Many people appreciate the staff's helpfulness and their ability to provide quick and effective solutions. The service is consistently praised for its quality, with consumers often mentioning the smooth and easy experience, along with the timely updates and support. Reviewers also find the website to be user-friendly and well-designed. However, some customers reported issues with delays in project completion and unresponsiveness from the support team, with some feeling that their concerns were not adequately addressed. A few people also mentioned encountering problems with products not working as expected and being asked for additional payment to resolve issues that they believed should have been covered.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, often describing the support team as extremely... See more

Staff

People report positive experiences with staff. Customers consistently praise the team's helpfulness,... See more

Response time

Clients share positive opinions on response time, with many praising the quick and efficient support.... See more

Service

Reviewers mention positive feedback about service, highlighting the knowledgeable and professional support... See more

Website

Users describe positive interactions with the website. Many customers praise the platform as intuitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The support we’ve received has been outstanding—truly some of the best I’ve ever encountered. The team consistently goes above and beyond, helping us take our platform to the next level. Their develop... See more

Company replied

Rated 5 out of 5 stars

The project was to transfer orders from our Shopping Cart to Quickbooks Enterprise. One of the consultants, Abhishek, was very clever. I thought I would have to settle for something less than I really... See more

Company replied

Rated 5 out of 5 stars

English: I use Webkul modules, and the modules themselves are very useful; they were thought out and prepared beforehand. I am very satisfied. Some changes were needed. These adaptations... See more

Company replied

Rated 5 out of 5 stars

Great app, We are using their Shopify Auction app, and it's one of the best options among the ones we tried. Works flawlessly, easy to configure. But the charm of the jewel is their support. Personnel... See more

Company replied


Company details

  1. Business and IT Consulting Agency

Written by the company

Webkul is a web and mobile product-based organization that develops software for enterprise-level eCommerce businesses.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good exprince with webkul...support stands out

I have had a great experience working with Webkul. Their support team is always available and responsive, which has been a huge help. Had faced a few minor issues but team was quick to solve them.

30 September 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for your kind words and valuable feedback! We’re glad to know you had a great experience with our support team. Your appreciation motivates us to keep improving and deliver even better service.

Rated 5 out of 5 stars

Fantastic Support - Fast and Professional!

​I can't speak highly enough of Webkul's support team. Their response time is amazing, and the service is always professional and effective.
​In the world of e-commerce, waiting for days or weeks for a critical fix isn't an option. Webkul's team understands this perfectly and solves problems with a speed that other developers can't match. It's a huge relief to know you have such reliable support behind you.
​I absolutely recommend their services to any PrestaShop store owner.

28 September 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you so much for taking the time to share your positive feedback! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our company.

Rated 5 out of 5 stars

Good Service

26 September 2025
Unprompted review
Webkul logo

Reply from Webkul

Thanks for the 5 stars review and positive feedback. We are glad that you liked our service.

Rated 5 out of 5 stars

Bestest app for the wallet management

Bestest app for the wallet management. Webkul offers all the features that sellers wanted to have in their store PLUS their support is super super responsive and friendly. Highly recommended!

23 September 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you so much for taking the time to share your positive feedback! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our company.

Rated 5 out of 5 stars

Webkul is awesome

Webkul is awesome! We use their marketplace app and product auction app on our shopify store and both apps are brilliant! Support is also always super helpful.

23 September 2025
Unprompted review
Webkul logo

Reply from Webkul

Thanks for the 5 stars review and positive feedback. We are glad that you liked our service.

Rated 5 out of 5 stars

They are professional in efforts…

They are professional in efforts consumed to make the work done
i like to deal with them again soon

22 September 2025
Unprompted review
Webkul logo

Reply from Webkul

Thanks for the 5 stars review and positive feedback. We are glad that you liked our service.

Rated 5 out of 5 stars

Attentive and responsive team

Attentive and responsive team, fair pricing, Webkul doesn't drop the ball if a problem arises but provides support and delivers solutions.

19 September 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you so much for taking the time to share your positive feedback! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our company.

Rated 5 out of 5 stars

Great Job

Great Job. Very professional service

19 September 2025
Unprompted review
Webkul logo

Reply from Webkul

Thanks for the 5 stars review and positive feedback. We are glad that you liked our service.

Rated 5 out of 5 stars

Excellent Experience with Webkul’s Custom Development

While searching for modules that could adapt to the specific needs of our business, we came across Webkul and decided to contact them to share our requirements.

From the very first interaction, they demonstrated exceptional willingness and a genuine commitment to our project.

The team developed a fully customized module that met and even exceeded our expectations. They were fast, clear in their communication, effective in execution, and precise at every stage of the process. Throughout the development, we always had their support to address any questions or concerns, making the entire experience smooth and reliable.

We especially value the quality of their technical support and the professionalism with which they handled every detail. Without a doubt, we will continue working with Webkul on future opportunities. We are truly grateful for their contribution to improving our platform.

12 September 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you so much for taking the time to share your positive feedback! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our company.

Rated 5 out of 5 stars

They answer questions quickly.

I bought two Prestashop modules!
They answered all my questions and solved all the problems I had with other modules. Very responsive with quick answers. Even if you still have questions several weeks later, they are always quick to respond.

9 September 2025
Unprompted review
Webkul logo

Reply from Webkul

Thanks for the 5 stars review and positive feedback. We are glad that you liked our service.

Rated 1 out of 5 stars

Paid but never received, company not to be trusted

We paid for OpenCart modules and mobile apps that were never delivered. Instead of honoring our purchase, they kept pushing us to buy even more extensions. When we refused, they blocked us completely.

For more than two years, every email we sent — whether to sales, support, or management — was answered by the same person using stalling tactics. On Trustpilot, they reply as if they want to resolve the issue, but once you actually contact them, they stall again or block you. Their public replies are misleading and false.

To this day, we have neither the products we paid for nor our refund. Lesson learned: avoid this company at all costs or risk losing your money.

Please learn from our mistake before it’s too late.

13 September 2025
Unprompted review
Webkul logo

Reply from Webkul

We’re sorry to hear about your experience and understand your concerns. Please be assured that we take such matters seriously. We request you to reach out to us directly at support@webkul.com with your order details, and our team will thoroughly look into the issue. We’ll do our best to provide you with a suitable resolution.

Rated 5 out of 5 stars

We feel like Great software…

We feel like Great software Professionals at our doorstep to help us and make us not worry about our website and business.

14 September 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you so much for taking the time to share your positive feedback! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our company.

Rated 1 out of 5 stars

Use at your own risk

Use at your own risk, we have purchased the magento eBay extension at a considerable cost and the support afterwards to get it working has been poor. 2 Months later and it is still not doing what we paid for.

11 September 2025
Unprompted review
Webkul logo

Reply from Webkul

Hello There,

We are sorry for any inconvenience caused. We request you to please address your issues over support@webkul.com or the respective ticket you are connected with us.

Please be assured that we are committed to resolving the issue you're facing and will provide you with a solution at the earliest.

Thank you for your patience and understanding.

Best regards,
Team Webkul

Rated 5 out of 5 stars

Review for chat support Abhishek

Abhishek patiently answered all my queries and gave solutions. Whenever i get him as my support person, he always provides resolution and offers one of the best customer experience

10 September 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you so much for taking the time to share your positive feedback! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our company.

Rated 5 out of 5 stars

Reliable, responsive, and highly professional – Webkul sets the standard

We have been collaborating with Webkul and are truly impressed by the quality of their work. Their professionalism, efficiency, and especially their outstanding responsiveness make them a partner we can fully rely on. They are always available, attentive, and consistently demonstrate a remarkable ability to propose effective solutions to every difficulty or obstacle encountered.

It is a genuine pleasure to work with such a dedicated and competent team, and we sincerely value this collaboration. We wholeheartedly recommend Webkul to any company or individual carrying projects in the areas of Webkul’s services — you can trust them with your eyes closed.

9 September 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you so much for taking the time to share your positive feedback! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our company.

Rated 5 out of 5 stars

Excellent experience with the Webkul…

Excellent experience with the Webkul team. Their PrestaShop developers are incredibly fast, professional, and consistently deliver high-quality work.

8 September 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you so much for taking the time to share your positive feedback! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our company.

Rated 5 out of 5 stars

Great service and support

Great app, We are using their Shopify Auction app, and it's one of the best options among the ones we tried. Works flawlessly, easy to configure. But the charm of the jewel is their support. Personnel connected within seconds on. Very helpful, highly recommended

5 September 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you so much for taking the time to share your positive feedback! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our company.

Rated 5 out of 5 stars

We bought two modules from Webkul that…

We bought two modules from Webkul that were a little tricky setting up. However, despite the few issues we encountered, Webkul were efficient & diligent with their email communication and provided a first class technical support in resolving. We would definitely recommend Webkul for their excellent service. Thank you.

1 June 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you so much for taking the time to share your positive feedback! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our company.

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