Webahead Internet Reviews 

556
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently emphasize the exceptional support and guidance provided throughout the website design process, praising staff members for being patient, helpful, and fully attentive to their specific vision. People truly appreciate the clear communication and professional expertise that makes building a new online presence simple and stress-free, even for those who are not tech-savvy. Though some customers experienced initial hurdles, minor technical hitches, or unexpected transfer fees during the course of their projects. A few reviewers also noted that navigating certain complexities required extra patience before all issues were successfully resolved by the team.

What people talk about most

Website

People report positive experiences with website design, highlighting the helpful guidance and professional... See more

Staff

Consumers find staff to be exceptionally helpful, reliable, and friendly, noting that team members... See more

Customer service

Users describe positive interactions with customer service, highlighting that account managers are... See more

Service

Customers expressed great satisfaction with the reliable and professional service, highlighting the... See more

User experience

Customers consistently note positive experiences with user experience, finding the process smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the first call to discuss my needs to the final website. Katie was absolutely brilliant put me on the right track, gave me some solid advice about what works and what doesn’t, what looks good and... See more

Company replied

Rated 5 out of 5 stars

I honestly couldn’t recommend Alisha enough! 🩷 From start to finish, she has been absolutely amazing. She was so helpful throughout the whole process of creating my website, kept me updated every... See more

Company replied

Rated 5 out of 5 stars

Really fantastic experience having Stacey design my cleaning website. From the start Stacey was informative, polite and friendly. I was talked through all the steps and kept updated as the websit... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing service from start to finish. Katie listened carefully to what I wanted and created a website with my vision completely. She was patient with my many questions and wobbles along... See more

Company replied


Company details

  1. Website Designer

Written by the company

Web Design Darlington & Durham in the North East, web designers specialising in affordable Web Design, SEO & Online Marketing from our office in Darlington.


Contact info

4.8

Excellent

TrustScore 5 out of 5

556 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(556)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Website!

Alisha Jay created my website, and I was very pleased with the process. The communication was excellent, and everything was clearly explained.She took the time to understand my vision and incorporated my ideas seamlessly into the design. Her attention to detail was impeccable, ensuring that every element was both functional and aesthetically pleasing. The final product exceeded my expectations, capturing the essence of my brand perfectly. I couldn't have asked for a better experience and would highly recommend her services to anyone looking to build a professional and engaging website!

19 May 2025
Unprompted review
Rated 5 out of 5 stars

I was looking for someone to help build…

I was looking for someone to help build and create a website for my new company. Ryan made the process so simple and straightforward, he went through and explained everything in terms I could understand and has developed a great website. It has been good to feel supported without sales pressures. Thank you Ryan

18 April 2025
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of working…

I recently had the pleasure of working with Webahead Internet, and I couldn't be more impressed by their service. From start to finish, the team was incredibly professional, responsive, and attentive to my needs.

The attention to detail in every aspect of their work, from the user experience to the website's performance, was exceptional. They really took the time to understand my business goals and delivered a custom solution that was both visually stunning and functional. The process was smooth, and I always felt like a valued client with their prompt and clear communication.

What sets Webahead apart is their commitment to customer satisfaction. Even after the project was completed, they continued to offer support, ensuring everything ran smoothly. I highly recommend Webahead Internet for anyone looking for top-tier web development services. Their knowledge, creativity, and customer-first attitude make them stand out as a leader in the industry

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Creating a logo for my new business ess was…

Creating a logo for my new business was becoming a right faff on for me however once my Katie Price handed my ideas off to Craig he was pretty rapid in returning three logo concepts all very good. Although not my original idea these logos did contain the elements i required. One logo in particular stood out massively for me and only needed tweaking twice. I am absolutely over the moon with my new logo so much so i can't stop admiring it on my phone. I am so glad he never used my original idea. Graig has done a grand job and has provided me with a fresh, vibrant and exciting logo which adorn my vehicle uniforms and merchandise. Well done Craig outstanding work

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Experts in creating amazing websites

I wanted someone to take control and create me a website who had the knowledge and experience that I don’t. I’m very happy with the results and the ease in which I’ve got the best website and didn’t pay the earth for
I dealt with Alisha and she was very knowledgeable.

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company. Definitely recommend. Responsive, proactive and have done a great job on my website and aftercare has been great. Thank you!

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Demi you’re a star

Demi you’re a star! I couldn’t be happier with the end result of my web design.

Super helpful to me, I will 100% recommend you to my business buddies 😃

1 April 2025
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Hi Lisa, thank you for the wonderful feedback! We are thrilled you are happy with your new website! We'll be sure to pass this feedback onto Demi. If we can be of any further assistance, please do not hesitate to get in touch.

Rated 5 out of 5 stars

Top service

Yasser always has been so helpful and friendly whenever I have contacted him
He always seems to go above and beyond to assist with my enquiries
Would highly recommend 👍🏼

1 April 2025
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Hi Grant, thank you so much for taking the time to leave us a review. We are so pleased you are happy with the service you have received. It's a pleasure working with you!

Rated 5 out of 5 stars

I used webahead to design me a website

I used webahead to design me a website, was very professional. The work carried out was what I wanted. Ryan kept in touch with me and kept me updated the full time. Thanks

20 March 2025
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Hi Gary, thank you very much for your kind review! We really appreciate your feedback & we are pleased you are happy with your new website!

Rated 5 out of 5 stars

This is our third website with Webahead!!

Webahead built one website for us, we were so pleased with the service from Dan Kenyon and the design team that we had a second for a different business. During the journey of course there have been issues but Linzi McCready has been there for us at every step and we now have two fantastic websites. So pleased are we that when we needed another website we spoke to Dan again and that is now underway. Thanks guys, your support is outstanding and it is so great that we can deal with the same people, makes the process so much easier.

13 March 2025
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Hi David, thank you so much for taking the time to leave a review. We really appreciate your feedback and we are thrilled that you are happy with the service that you have received! You have been a pleasure to work with & we look forward to working with you for years to come!

Rated 5 out of 5 stars

Excellent value for money super…

Excellent value for money super responsive service very dedicated website development team highly recommend them

11 March 2025
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Hi Sarah, thank you so much for taking the time to leave a review. We really appreciate your feedback, and we are thrilled that you are happy with the service you have received!

Rated 5 out of 5 stars

Excellent service and very…

Excellent service and very professional!!!!

10 March 2025
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Hi Allan, thank you so much for taking the time to leave us a review. We are so pleased we could help bring your vision to life. It's been a pleasure working with you!

Rated 5 out of 5 stars

An amazing service from.my contmy amazing web pageact Katy…

An amazing service from.my contact Katy Price, very informative with a great customer service, as a company nothing was to much trouble doing any amendments making sure that we were 100% happy with the website.
They are always on hand to answer any question and do any amendments while the site is running.
We are very proud of of amazing website so a massive thank you to Webahead and especially katy.

10 March 2025
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Hi Ivan, thank you so much for taking the time to leave us some feedback. We are so pleased you are proud of your new site, you were a pleasure to work with!

Rated 1 out of 5 stars

2nd review! avoid at all costs.

avoid at all costs.
This is my second 1 star review as they asked me to take my first down after calling me and offering a "free upgrade".
Always asking for more money, not delivering what they agreed and just felt like a massive scam.
i paid more to "keep my domain". As soon as i stopped using them my website domain has gone so this was a complete lie to take more money from me.
When i started with this company i was told ill get a monthly update. in a whole year i got 3 phone calls, one asking for more money, another asking me to take down the first review and a 3rd to renew for another year.
I feel like ive just flushed nearly 2K down the drain.

7 March 2024
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Hi Jack,

Thank you for taking the time to leave us a review. Taking a look at your account I can see for the first year that you had your website online you did not have any marketing (Search Engine Optimisation) so the site was used purely as a professional point of reference. When the site was due for renewal, you expressed a want for more traffic to the site and said you were hesitant to renew, as you weren't getting much work. We discussed the marketing with you and agreed to redesign your website for free whilst we installed your Search Engine Optimisation. We also discounted the marketing package for you as a gesture of goodwill.

Your new site went live with the marketing on the 13th March. With this service it can take up to 12 weeks to start seeing results so we would typically check in with you after the 12 week mark. After the first report was done, we added two pages of enhanced copywritten content to the site and this was to achieve better results from your marketing. This was simply due to the volume of competition you have in your local area. This worked very well as the 2nd report was even better with most of your keywords on page 1.

On the 4th of September, we emailed you a 2nd report showing 9 keywords ranking on the top 3 pages of Google which is brilliant. For the following keywords we got your website onto page 1 (Boiler Installation/ Boiler Conversions/ Boiler Diagnosis/ Plumbing and Heating Christchurch/ Boiler Servicing Christchurch)

With Offsite SEO we can certainly get your site higher up on Google which we achieved. Sadly, this work ceased when your account wasn’t renewed following multiple attempts to contact.

We tried to contact you on three occasions by telephone since the report was sent and twice by email to explain that the site was ranking really well, but you would not accept our calls. We are keen to assist further in any way that we can. We have tried to call, and an email has been sent outlining the account status. If you could please contact the office on 01325 582112 or email info@webaheadinternetltd.co.uk we are more than happy to assist.

Rated 1 out of 5 stars

Read website company reviews also before paying

I’ve been a returning customer of WebAhead and paid for a rebrand, expecting a quick turnaround as previously which is why i returned. After days of silence,after payment I followed up with Mike about my pack, only to be told it would take roughly four weeks something never mentioned upfront. I had assumed once I sent everything, he’d get it done quickly like they have done previously and because of his memory I thought he would get it done quicker not a problem if he didn't because they had a reputation of being quick. Because of his mistake is the reason I found out. When I asked about a refund because I wasn't explained that there was a roughly 4 week wait before payment i got know response.

I decided to check there website about there refund policy. Upon checking their own website reviews also, Which is appalling I saw this is a pattern they just take your money and they have a strict no-refund policy they don’t make clear before payment or there is a longer than normal wait time upon placing my order which they should make you aware like most.

I’ve chosen to look elsewhere especialy after reading there reviews and take this as a learning curve. I found a much faster, cheaper option on Fiverr that includes SEO at no extra cost. Sharing this in good faith always check a company’s own reviews before paying even when referred I have had to learn this the Hardaway but will be going back to the person who recommended them also to aware others also on social media all platforms. The way they conduct business won’t last long.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

I chatted to Tom from the company and found him extremely knowledgeable, professional and honest. They run some fantastic offers and their usual pricing structure is very competitive with other quotes I have received. Highly recommended.

21 February 2025
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Hi Dionne, thank you so much for taking the time to leave us a review. We are so pleased you are happy with the service you have received & thank you for the recommendation! We look forward to continue working with you moving forward!

Rated 5 out of 5 stars

Easy to do

Easy to do, Ryan was excellent in walking me through the building of my website and on hand for any questions I had.
I now have an amazing website would highly recommend

21 November 2024
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Hi Nicci, Thank you so much for taking some time to leave us a fantastic review. We are so pleased you are happy with the website and the service provided by Ryan and The Team!

Rated 5 out of 5 stars

Impressed with these guys

Impressed with these guys. They recently produced 2 websites for me. I dealt with Dan who was fantastic. Good communicators, responsive, knowledgable and great websites produced. Positive experience.

13 February 2025
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Hi Matt, Thank you very much for the amazing review! We are over the moon that you are pleased with your website, and the service received from Dan & The Team!

Rated 5 out of 5 stars

Need a website? Try Webahead designs.

The need for a website site for my small business was something i had long been thinking about that's why I'm so glad then that came across Vicky Ingham of Webahead Internet who was advertising a very affordable package. Hugely professional, very customer focused and very friendly and down to Earth, Vicky took my rough text and photos and passed them onto her design team who created exactly what had been lurking inside my head for so long. Couldn't be happier with the results and all thanks to Vicky Ingham and her superb design team.

contact: webaheadinternet

12 February 2025
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Hi Paul, thank you so much for taking the time to leave us a review! We are so pleased you are happy with your new website and the service provided by Vicky & The Team!

Rated 5 out of 5 stars

Communication with Webahead was easy…

Communication with Webahead was easy and flowing, Ryan was amazing.
Really pleased with the site they built for my shop.

12 February 2025
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Hi Susan, Thank you so much for taking the time to leave us a fantastic review. We are so pleased you are happy with the website and the service provided by Ryan and The Team!

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