I did not have a very smooth experience. There were some results that did not appear anywhere near to my expectations and processing time even slows at times. The subscription options are also a bit c... See more
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Review summary
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Reviews shaping this summary
Hello, I purchased the €0.99 trial and deleted my account immediately, believing the subscription was cancelled. However, I was charged €19.99. I want to CANCEL !!!! How can I Cancel it !!!!!??... See more
Company replied
Made an account to test the app, did the trial. Couldnt cancel on time because there was no option to be found to cancel untill it was charged. We are in an age where we landed on planet mars but cant... See more
Company replied
Signed up for trial, didn’t wish to extend but no option to cancel subscription so deleted account with should be synonymous with removing payment details. I was still charged and support@zotlo still... See more
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Company details
Written by the company
Lisa AI is a creative AI platform where people can explore the latest AI trends and generate fun, shareable content using artificial intelligence. Our platform focuses on making popular AI experiences easily accessible, whether that’s creating images, short AI videos, or trying the latest viral styles. Users can access different AI tools and trending formats. These experiences change frequently depending on what is popular at the moment. From creative portrait styles to trending video effects and AI transformations, the goal is to make it easy for users to experiment with the newest AI trends without needing technical knowledge. Many people use Lisa AI to create content for social media, experiment with AI visuals, or simply explore the creative possibilities of modern AI technology. We are constantly improving the platform by adding new tools and improving with community feedback. Because AI technology evolves quickly, we regularly introduce new experiences and update existing ones to keep up with current trends. Customer support is also an important part of our service. If users experience issues with accounts, subscriptions, or billing, our team works to review and resolve these situations as quickly as possible. Our mission is simple: make AI creativity accessible, fun, and constantly evolving with the latest trends.
Contact info
Turkey
- web.lisaai.app
2.4
Poor
283 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 2 weeks
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LISA AI I CAN'T CANCEL THIS SUBSCRIPTION!!! HELP!!!!
I emailed Lisa AI last month February 2026 to cancel this subscription before the trial date ended and this company still took money from my bank account 19.99. Then they took another 19.99 out of my account in March 2026. Altogether they took 42.00. They took 19.99 in February 2026, and 19.99 in March 2026. I've tried canceling on the Lisa AI app, on the Google play store,on Facebook and couldn't cancel on any of them. I try to cancel this Lisa AI subscription that I never used and can't cancel anywhere! I had to ask Google AI for Lisa AI's email where I sent the cancelation letter and didn't receive a reapply. I didn't authorized them to take my money out of my account! Please help me to cancel this account, and get a full refund. Thank you
12 March 2026
Unprompted review
Reply from Lisa AI
Hi Robbin,
We’re sorry to hear about the frustration here and we do want to help resolve it.
If you contacted us on Facebook recently, it’s very possible the message was sent during the weekend when our team is not online. All messages are reviewed during business hours, so you should receive a reply there today.
To protect your privacy we can’t access account details here on Trustpilot, but once our team replies on Facebook we’ll locate your account, cancel the subscription, and review the charges with you so this can be sorted out properly.
So understanding, very helpful and patient. If it’s a photo ai app you want I’d recommend this one! ⭐️
I mistakenly subscribed to this app unintentionally.
When I noticed the monthly money had come out of my bank account I didn’t understand how I did this neither how to unsubscribe, I didn’t even know I had a user name to log back in.
12 March 2026
Unprompted review
Reply from Lisa AI
Hi Charlene,
Thank you for the kind words, it really means a lot.
I’m glad we were able to sort everything out with you on Instagram and help you locate the account and resolve the subscription. Mistakes like that can definitely happen, so we’re always happy to step in and help get things fixed.
Thanks again for taking the time to leave this review.
Classic free trial you can’t cancel
Firstly there is no way to turn an image into a video which I was sure it advertised, since that’s what I was looking for.
___
Sign up for free trial, no way to cancel. Contact on messenger and email reply is a list of instructions which can’t be completed. You leave the app to pay on the website but there is no way to sign in to the website. You cannot cancel through the app or website. AVOID THE HASSLE AND STAY AWAY!
12 March 2026
Unprompted review
Reply from Lisa AI
Hi Michael,
We’re sorry to hear that this was your experience.
Subscriptions started through the website don’t appear in the app store settings, which is why cancelling needs to be done through the account on the website. In most cases when users run into trouble signing in, it’s because the account was created using a different login method (for example Google, Apple, or another email), which can make it seem like the account doesn’t exist.
We did try to assist you and guide you through locating the correct account so the subscription could be cancelled. If you’d still like help resolving this, please reach out to us on Instagram @lisaai_community, and we’ll gladly help you get this sorted.
Cancellation
Very fast to reach out and help with cancellation of my subscription.
13 March 2026
Unprompted review
Reply from Lisa AI
Thanks for updating the review! Glad we were able to solve this situation for you. Kind regards from the team.
Can’t cancel this thing I need help
Can’t cancel this thing I need help
12 March 2026
Unprompted review
Reply from Lisa AI
Hi Cinci,
We’re sorry to hear you’re having trouble cancelling. Our team can definitely help you with this.
Please contact us directly on Instagram (@lisaai_community), and our team will locate your account and assist you with cancelling the subscription.
We’ll make sure this gets resolved for you quickly.
There is nowhere to cancel your…
There is nowhere to cancel your subscription from the site. I emailed back to the email they sent me about signing up, responded that was not deliverable because it wasn’t a real domain. I reached out on Facebook and no response there either. I want my account deleted.
12 March 2026
Unprompted review
Reply from Lisa AI
Hi Lauren,
Thanks for sharing your experience.
If you haven’t received a reply on Facebook yet, it’s most likely because the message was sent outside of our business hours. Our team goes through all messages daily during business hours, so you should receive a response there.
In the meantime, you can also reach us on Instagram, where our team actively helps users locate accounts, cancel subscriptions, and resolve issues quickly.
We’ll be happy to help you get this sorted.
Subscription cancellation
Thanks Tom, forgot my mail address when wanted to cancel subscription after I deleted my account.He found everything went perfectly. Much love
11 March 2026
Unprompted review
Reply from Lisa AI
Hi Kristaps,
This is Tom. I just wanted to personally thank you for your kind words and taking the time to write this. I’m really glad we were able to find the account and get everything sorted out for you.
It was a pleasure helping you. If you ever need anything again, just reach out.
Much love right back, take care ❤️
I got charged 2 months in a row
I got charged 2 months in a row, even when I deleted my account!!! Customer service does not reply, i wrote them 5 TIMES!!!! Help me solve this problem and get a refund because I get charged for something I do not use and I can not cancel it!!!!!!!!
11 February 2026
Unprompted review
Reply from Lisa AI
Hi Mantė,
We did respond to you on Instagram and Discord and are currently waiting for your reply there so we can continue helping you.
We’re happy to resolve this with you as soon as we can communicate
Please cancel my subscription now
Please cancel my subscription now! There is no way to do this manually - I expect
10 March 2026
Unprompted review
Reply from Lisa AI
Hi Patricia,
We’re happy to help with this. If you’re having trouble cancelling from your account, we can take care of it for you.
Please contact us on Instagram and share your username (usually starts with “user…”) or the email used to sign up, and we’ll resolve it for you.
If you’d like faster communication and a quicker solution, Instagram is the best way to reach our support team.
Update: We sent you an email
Customer service was great
Customer service was great , quick response and helped me unsubscribe aswell (via instagram). The app itself is abit of a pain seeing that it’s not straight forward when it comes to unsubscribing from a “free trial” or that €0.99 offer they give and end up being charged again 3 days later. Overall if you’re in the same situation you can message them on Instagram and they will help you.
9 March 2026
Unprompted review
Reply from Lisa AI
Hi Carola,
Thank you for taking the time to share your experience. We really appreciate it.
I’m glad our team was able to help you quickly and get everything sorted out for you. We also appreciate the feedback about the trial and cancellation experience. Comments like this are important to us and help us improve the platform and make things clearer for users.
And yes, if anyone ever needs help, our team is always happy to assist and resolve things quickly.
Thanks again for giving us the chance to help.
Whilst I don’t agree with the obvious…
Whilst I don’t agree with the obvious flaw of being able to delete your account so simply and the payment subscription in place, the team were extremely quick to respond and sort the problem out, and even issued a full refund for the overcharge.
10 March 2026
Unprompted review
Reply from Lisa AI
Hi Tim,
Thank you for taking the time to share this. I completely understand the concern you mentioned.
I’m really glad we were able to respond quickly and get everything sorted for you. We always want to make sure that when something confusing happens, it gets resolved properly and fairly.
We also appreciate the feedback about the account deletion vs subscription situation. Comments like yours are taken seriously and help us improve the experience going forward.
Thanks again for giving us the chance to fix the issue. We truly appreciate it.
I did not have a very smooth…
I did not have a very smooth experience. There were some results that did not appear anywhere near to my expectations and processing time even slows at times. The subscription options are also a bit confusing to new users. App is a promising one but which requires usability and consistency improvements. At present I would rate it two stars.
1 March 2026
Unprompted review
Reply from Lisa AI
Hi Eileen,
Thank you for taking the time to share this. I’m really sorry the experience didn’t meet your expectations. Feedback like this is actually very helpful for us.
If you’re open to it, I’d genuinely love to hear a bit more about what didn’t work well for you. Things like the results you received or where the process felt slow help us understand what needs improvement.
We’re actively working on improving both result quality and the overall usability, especially around the subscription flow, so comments like yours help guide that work.
If you’d be open to it, feel free to reach out to us on Instagram so we can chat directly and see what we can improve. We’d really appreciate the chance to make the experience better.
They replied quickly and solved the…
They replied quickly and solved the problem early and smoothly.
9 March 2026
Unprompted review
Reply from Lisa AI
Hi Sanika,
Thank you for taking the time to share this.
I’m really glad we were able to help and get everything resolved quickly for you. It means a lot that you shared your experience.
I will say that it is very unfortunate…
I will say that it is very unfortunate that deleting account doesn't automatically cancel subscription furthermore using ig to sign up with no way of tracking what email was used etc seems like a bit of a scam. I would like to cancel like most I did the trial and wasn't impressed with the services however attempt charges have been made. I have messaged on IG because I read that's how you all handle this matter. One shouldn't have to use social media to simple cancel subscription. Would appreciate this matter resolved quickly.
Update I dm'd them on IG per everyone's suggestion and they were extremely helpful and quick about it. If you don't know what email is attached or you've deleted your account they can track it by device. Either way they get the job done swiftly. I was pleased with their customer service.
6 March 2026
Unprompted review
Reply from Lisa AI
Hi Jami,
Thank you for the update and for taking the time to share your experience.
I’m really glad we were able to help you quickly once you reached out and get everything sorted. We always aim to resolve these situations as fast and clearly as possible.
And thank you as well for explaining the process to others. When accounts are deleted or when social logins like Instagram or Apple are used, it can make locating the original account details a bit more complex, but once we have the right information we’re always happy to step in and fix things.
We appreciate you coming back to update your review and for the kind words about the support you received. It means a lot.
I can’t cancel my subscription
I can’t cancel my subscription, it’s a joke. Been charged twice since I cancelled, deleted my account and wrote to the support. I have even written to them on facebook. No answer whatsoever. I will continue to call this a FRAUD until someone from Lisa helps me to cancel my subscription and refund me!
My account is user14527420 and there’s literally nothing I can do.
1 January 2026
Unprompted review
Reply from Lisa AI
Hi Alexander,
If you didn’t receive a reply on Facebook, it’s likely because your message came in during the weekend when support isn’t staffed (not business days). We respond to messages daily during business hours, so you should receive a response there today.
Since you shared your username (user14527420) here, we were able to locate the account. The subscription has now been cancelled and we’ve also issued a full refund for the charges to resolve this for you.
Please continue the conversation with us on Facebook, and we’ll walk you through what happened and make sure everything is fully clear.
Kind Regards,
Lisa AI Support
Great program
Very good program, and quick problem resolution, I recommend it
6 March 2026
Unprompted review
Reply from Lisa AI
Hi Mariia,
Thank you so much for the kind words.
We’re really glad you’re enjoying Lisa AI and that our team could resolve things quickly for you. It means a lot that you took the time to share your experience.
All the best, and thanks again for the recommendation.
Refund!
Hi!
I was charged €19,99 on my card for a subscription to Lisa AI.
I cannot find a way to cancel it in my account, and I cannot find your contact email anywhere.
Please cancel my subscription immediately, stop any future charges, and confirm by email.
Thank you.
6 March 2026
Unprompted review
Reply from Lisa AI
Hi Olesiya,
We’re happy to help with this.
If you can’t see a subscription in your account, it usually means the charge is connected to a different login than the one you’re currently accessing. This can happen if another email was used or if the account was created through Sign in with Apple, which generates a hidden email ending in @privaterelay.appleid.com.
Please send us a message on Instagram with the email you may have used to sign up or your username (it usually starts with “user”). Once we locate the correct account, we’ll cancel the subscription and make sure no further charges occur.
Quick issue solving
In case of trouble - LISA support was there to help and they helped really quickly
3 March 2026
Unprompted review
Reply from Lisa AI
Hi Daniel,
Thank you for taking the time to share this, it really means a lot.
I’m glad we were able to help and get everything sorted quickly for you. Feedback like this genuinely keeps us motivated.
All the best, and thanks again for the kind words.
Hello
Hello,
I was charged €19,99 on my card for a subscription to Lisa AI. I cannot find a way to cancel it in my account, and I cannot find your contact email anywhere.
Please cancel my subscription immediately, stop any future charges, and confirm by email.
Thank you.
4 March 2026
Unprompted review
Reply from Lisa AI
Hi Khrystyna,
Thanks for your message.
If you can’t see a subscription in your account, it usually means the payment is linked to a different login than the one you’re currently accessing. This can happen if another email was used or if the account was created through Apple Sign In, which generates a private relay email.
Please send us a message on Instagram with the email you may have used to sign up or your username (it usually starts with “user”). Once we locate the correct account, we’ll cancel the subscription and make sure everything is sorted.
The answear was very prompt and the…
The answear was very prompt and the persona was willing to walk extra mile and help in advance. Thank you ver múch.
4 March 2026
Unprompted review
Reply from Lisa AI
Hi Lucia,
Thank you so much for the kind words.
I’m really glad we could help and get everything sorted for you. It means a lot that you took the time to share your experience.
Wishing you all the best, and thank you again.
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