I did not have a very smooth experience. There were some results that did not appear anywhere near to my expectations and processing time even slows at times. The subscription options are also a bit c... See more
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Reviews shaping this summary
Hello, I purchased the €0.99 trial and deleted my account immediately, believing the subscription was cancelled. However, I was charged €19.99. I want to CANCEL !!!! How can I Cancel it !!!!!??... See more
Company replied
Made an account to test the app, did the trial. Couldnt cancel on time because there was no option to be found to cancel untill it was charged. We are in an age where we landed on planet mars but cant... See more
Company replied
Signed up for trial, didn’t wish to extend but no option to cancel subscription so deleted account with should be synonymous with removing payment details. I was still charged and support@zotlo still... See more
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Company details
Written by the company
Lisa AI is a creative AI platform where people can explore the latest AI trends and generate fun, shareable content using artificial intelligence. Our platform focuses on making popular AI experiences easily accessible, whether that’s creating images, short AI videos, or trying the latest viral styles. Users can access different AI tools and trending formats. These experiences change frequently depending on what is popular at the moment. From creative portrait styles to trending video effects and AI transformations, the goal is to make it easy for users to experiment with the newest AI trends without needing technical knowledge. Many people use Lisa AI to create content for social media, experiment with AI visuals, or simply explore the creative possibilities of modern AI technology. We are constantly improving the platform by adding new tools and improving with community feedback. Because AI technology evolves quickly, we regularly introduce new experiences and update existing ones to keep up with current trends. Customer support is also an important part of our service. If users experience issues with accounts, subscriptions, or billing, our team works to review and resolve these situations as quickly as possible. Our mission is simple: make AI creativity accessible, fun, and constantly evolving with the latest trends.
Contact info
Turkey
- web.lisaai.app
2.4
Poor
283 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 2 weeks
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Another scammed customer
Another scammed customer. I trialled the 3 day trial at .99c. I wanted to cancel IMMEDIATELY after using it once - the product is just not good. However, there is NO WAY to cancel the product subscription before the 3 days are up and got charged the full amount. I emailed the support email address suggested by the app, and no response at all.
Another scam app stealing money from people.
21 June 2026
Unprompted review
Reply from Lisa AI
Hey Liam,
We’re sorry to hear that you had a frustrating experience.
We’d like to clarify that the subscription can be cancelled from the subscription management page, and contacting support is not required to cancel. During the first 24 hours after starting a trial, the subscription section may not appear immediately while the billing system is still syncing, which can create confusion if a user attempts to cancel right away.
We also take support requests seriously. If you didn’t receive a response, it’s possible that your message did not reach us, was filtered into spam, or did not contain enough information for us to identify the correct account.
If you’d like us to review your case, please contact us on Instagram @lisaai_community with your email address or username, and we’ll be happy to investigate further.
Kind regards,
Lisa AI Support
Beware of this website it’s not an…
Beware of this website it’s not an honest website as there is almost impossible to cancel the subscription especially if you did it through their website
18 June 2026
Unprompted review
Reply from Lisa AI
Hey,
We’re sorry to hear that you had this impression.
Subscriptions purchased through our website can be cancelled through the subscription management page while logged into the correct account. In many cases where users believe cancellation is unavailable, the subscription is actually linked to a different email address or login method than expected, which prevents the subscription details from appearing.
We certainly do not want anyone struggling to manage their subscription. If you’re unable to locate the correct account, please contact us on Instagram @lisaai_community or through our support channels, and we’ll be happy to help identify the account and guide you through the cancellation process.
Kind regards,
Lisa AI Support
Tom was very helpful
Tom was very helpful, kind and figured everything out right away!
16 June 2026
Unprompted review
Reply from Lisa AI
Thank you so much for sharing your experience, happy to hear our CM Tom was able to solve the situation quickly. Always feel free to reach out ☺️
(Lisa AI) is one of the most dishonest…
(Lisa AI) is one of the most dishonest subscription services I have ever experienced. I used it once just to test it, and since then they keep charging my card while making cancellation almost impossible. I have contacted support multiple times demanding they stop charging me, close my account, and refund my money, but they continue ignoring the issue.
After reading the reviews here on Trustpilot, it is obvious this is not an isolated case. There are countless people reporting the exact same thing: hidden subscriptions, recurring charges, ignored refund requests, terrible customer support, and accounts that are extremely difficult to cancel.
The whole setup feels scam-like and intentionally designed to trap users into ongoing payments. Deleting your account does not properly stop the charges, support takes forever to respond — if they respond at all — and many people are forced to contact their bank to stop future payments.
I am now also contacting my bank to block future charges and report the payments.
Avoid this company completely and never connect your payment card unless you want a stressful fight to get your money back.
19 April 2026
Unprompted review
Reply from Lisa AI
Hey,
We’re sorry to hear that you feel this way.
From your review, it sounds like there may still be an unresolved account identification issue. In many cases where users believe they have cancelled or cannot access the account, the subscription is actually connected to a different email address or login method than expected, which is why our team first needs to locate the correct account before taking action.
We also want to clarify that we do not ignore support requests. We provide support through email, Zendesk, Instagram, Discord, and other channels listed on our website. Once the correct account information is provided, issues can often be resolved very quickly.
We understand that you’ve read other reviews and formed an opinion based on those experiences. However, we would encourage you to let us review your own case directly. If your issue is still unresolved, please contact us on Instagram @lisaai_community with your account details and we’ll be happy to investigate and assist further.
Kind regards,
Lisa AI Support
Consumer beware!!!
I strongly recommend that consumers exercise caution before subscribing to Lisa AI.
I canceled my subscription in January, yet I continued to be charged afterward. On the exact day one of the unauthorized charges appeared on my bank account, I immediately contacted customer support and provided evidence of the charge. Despite reaching out promptly, the support process involved lengthy delays and multiple rounds of back-and-forth communication that stretched over several weeks.
At the end of the process, Lisa AI refused to issue a refund, stating that the request fell outside of their three-day refund window. This was extremely frustrating because I had contacted them on the same day the charge occurred. The delay was caused by the company’s own response times, not by any delay on my part. I also provided documentation, including the bank transaction and the original email showing when I first reported the issue.
Based on my experience, I have serious concerns about the company’s billing practices and customer service procedures. I feel that legitimate customer complaints can become ineligible for refunds simply because of how long the support process takes. For that reason, I would advise potential customers to carefully monitor their accounts and think twice before providing payment information.
My experience left me feeling ignored, frustrated, and without a fair resolution despite reporting the issue immediately and providing supporting evidence.
7 June 2026
Unprompted review
Reply from Lisa AI
Hey,
We’re sorry to hear that you remain dissatisfied with the outcome.
However, we’d like to clarify one important point. The refund decision was not based on how long the support conversation took. It was based on the timeline of the subscription and when the issue was first reported relative to the initial charge.
If a user contacts us within the eligible refund period and provides the correct account information, we review the case immediately and can often resolve it very quickly. In your case, our review found that the account was already outside the refund eligibility criteria by the time the issue was identified and verified.
We understand that you disagree with both the policy and the outcome, and we respect your right to share your experience. However, we do not intentionally delay cases to make users ineligible for refunds. Our support team reviews requests daily and works to resolve them as quickly as possible once the correct account information is available.
We’re glad that the subscription issue itself was ultimately resolved, and we remain available should you need any further assistance.
Kind regards,
Lisa AI Support
⭐☆☆☆☆
⭐☆☆☆☆
Very disappointing experience.
I believed I was making a one-time purchase, only to discover later that I was being charged repeatedly through a subscription. When I tried to cancel, the process became extremely frustrating.
I can no longer access my account, my details are not recognized, and every email address I tried to contact resulted in a delivery failure. I have already sent multiple emails requesting assistance, but received no meaningful response.
Meanwhile, payments continue to be taken from my account with no clear way to manage or cancel the subscription myself.
A company should make it easy for customers to contact support and cancel a subscription. The lack of transparency and the difficulty in reaching anyone for help have left me with very little confidence in this service.
I hope this issue will be resolved quickly, but based on my experience so far, I cannot recommend it.
1 June 2026
Unprompted review
Reply from Lisa AI
Hey,
We’re sorry to hear about your experience.
If you can no longer access the account, it is often because the subscription is linked to a different email address or login method than expected. In many cases, users signed up using Apple “Hide My Email” or a different email account and are unknowingly trying to access a separate free account.
We also want to clarify that we do respond to support requests. If your emails resulted in delivery failures, it’s possible they were sent to an incorrect address. Our support team can be reached at support@lisaai.app, and we also provide support through our social media channels listed on our website.
We certainly do not want anyone paying for a subscription they cannot access or manage. Please contact us on Instagram @lisaai_community with any email addresses or usernames you may have used, and we’ll help locate the correct account and review the subscription status as quickly as possible.
Kind regards,
Lisa AI Support
Dont use the trialbait
Dont use the trialbait, you cant stop it and if you delete account the subscribtion continues. Could not log in either. When i finally found a way to contact them, they had charged me twice. And since i was «to late» i could not get a refound.
1 June 2026
Unprompted review
Reply from Lisa AI
Hey,
We’re sorry to hear about your experience.
It is not our intention to make cancellations difficult, and users can reach us through multiple channels including Zendesk support, email, Instagram, TikTok, Discord, and other social media platforms listed on our website.
If a user contacts us within the eligible refund period, we review and process refund requests promptly. In your case, the issue was reported after two charges had already occurred, which is why the account fell outside the refund eligibility period.
We understand that you’re unhappy with the outcome, but we do review every case individually and try to help wherever our policies allow.
Kind regards,
Lisa AI Support
This app is garbage and you have to go…
This app is garbage and you have to go through hoops to cancel the subscription
29 May 2026
Unprompted review
Reply from Lisa AI
Hey,
We’re sorry to hear that you had a negative experience.
We understand that cancellation should be straightforward, and we’ve made several improvements to the process based on user feedback. Users can manage their subscription directly through the web subscription page without needing to contact support, even when the account is deleted.
If you experienced difficulties cancelling, please reach out to us on Instagram @lisaai_community or at support@lisaai.app and we’ll be happy to review your case and help resolve it 👍
So bad
Hello, I purchased the €0.99 trial and deleted my account immediately, believing the subscription was cancelled. However, I was charged €19.99.
I want to CANCEL !!!!
How can I Cancel it !!!!!??
27 May 2026
Unprompted review
Reply from Lisa AI
Hey,
We’re sorry for the frustration.
Deleting an account does not automatically cancel an active subscription, as account deletion and subscription management are separate functions. We understand why this may have been confusing, and we’ve made improvements to the system based on feedback like yours. You can log back in and cancel to the subscription.
Please contact us on Instagram @lisaai_community with your email address or username, and we’ll help locate the correct account and guide you through the cancellation process as quickly as possible 👍
If you’re unable to access the account, we’ll help identify it from the information you provide.
I took out a free trial and paid 99p…
I took out a free trial and paid 99p but I did end up cancelling. For the past 3 months, I have been getting charged £19.99 every month despite cancelling the subscription and it has now gone on my bank from “LISA AI” to “ZOTLO LISA AI”. I have tried so many ways to get my money back and it still is not working. I have requested a refund, no response. Do not fall for it.
21 May 2026
Unprompted review
Reply from Lisa AI
Hey,
We’re sorry to hear about your experience.
If the subscription was genuinely cancelled successfully, no further charges would be processed. In many cases like this, the subscription is linked to a different account than the one the user believes is active, which is why we need to locate the correct account before we can properly review what happened.
The references “LISA AI” and “ZOTLO LISA AI” are simply different billing descriptors used by the same service and do not indicate a separate subscription.
If you have not received a response to your refund request within several business days, please check your spam/junk folder or reach out to us on Instagram @lisaai_community for faster assistance. We’ll be happy to investigate the account, verify the subscription status, and help resolve the issue as quickly as possible. 👍
Clicked via instagram
Clicked via instagram. Absolute con. Terrible app that doesn’t do what it said on the advert and tries to con you out of money making it really difficult to cancel subscription. Do not click or buy!
20 May 2026
Unprompted review
Reply from Lisa AI
Hey,
We’re sorry to hear that your experience wasn’t what you expected.
We understand that expectations can vary, especially when discovering an app through social media advertising. However, we do not intentionally make subscriptions difficult to cancel, and we’ve continued improving the cancellation flow based on user feedback.
If you experienced any issues with cancellation or billing, please reach out to us on Instagram @lisaai_community or at support@lisaai.app and we’ll be happy to review your case and help resolve it as quickly as possible. 👍
Cannot Cancel Payments
Signed up for trial, didn’t wish to extend but no option to cancel subscription so deleted account with should be synonymous with removing payment details. I was still charged and support@zotlo still haven’t responded to the cancel/refund request. I wouldn’t even recommend downloading the app or using the website so you can avoid getting scammed. Will contact bank today.
16 May 2026
Unprompted review
Reply from Lisa AI
Hey Jay,
We’re sorry to hear about your experience.
Deleting an account does not automatically cancel an active subscription, as those are handled separately. You can still log back in to the deleted account in 15 days and cancel the subscription.
You can also contact us directly at support@lisaai.app, but for the fastest assistance we strongly recommend reaching out on Instagram @lisaai_community, where our team can usually help locate and resolve cases much quicker 👍
Stil charged after cancelation!
I had an account, but I canceld it after a month. First of all, they make if so hard for you to cancel it. The moment you ask them through email; no answer. Then through instagram; its takes a very long time.
Now, I canceld it, with the instructions of the team of Lisa.ai, I still get charged!!!
This is really not acceptable. You guys need to figure this out
19 May 2026
Unprompted review
Reply from Lisa AI
Hey GiGi,
We understand why this feels frustrating, and this definitely should not happen after a successful cancellation.
In some cases, users may have more than one account or the subscription may still be linked to the original account used during signup, which is why we always ask to verify the exact account information before confirming everything is fully stopped.
We’re sorry as well if support felt slow. Email responses can sometimes take a few business days depending on volume, while Instagram support is usually much faster for real-time troubleshooting (less than an hour during business days/hours).
Please contact us again on Instagram @lisaai_community with your account details and we’ll review the situation carefully and make sure this gets resolved properly 👍
I don’t want this but have been charged…
I don’t want this, I don’t know what it is but have been charged for it and can’t cancel it as I never signed up
17 May 2026
Unprompted review
Reply from Lisa AI
Hey Sarah,
We’ll gladly help you sort this out.
Charges like this only happen when a trial or subscription was started, often through a different or original account that users may no longer recognize, especially with Apple “Hide My Email” or multiple accounts.
Please contact us on Instagram @lisaai_community and we’ll help you locate the correct account, cancel it if needed, and make sure no further charges happen 👍
Had a situation where I did not permit…
Had a situation where I did not permit a subscription and the help centre were able to liaise and solve the issue so pleased with how professional they was.
17 May 2026
Unprompted review
Reply from Lisa AI
Hey Yinne,
Thank you for the kind words 😊
We’re really happy we could help resolve the situation for you and that our support team left a positive impression. Professional and human support is something we care a lot about.
We truly appreciate your feedback 💛
Tom was very helpful
Tom was very helpful, he did everything as quickly as possible, simply and without unnecessary questions, I thank him very much for his help and solution to the problem, for me it was really important❤️
14 May 2026
Unprompted review
Reply from Lisa AI
Hey Diana,
Thank you so much for the kind words ❤️
This is Tom, I wanted to personally thank you for your kind message. I’m really glad I could help and make the process simple and stress-free for you. It truly means a lot to hear that the solution was important for you.
Wishing you all the best, and if you ever need anything again, we’ll be here 😊
This company is as others suggest based…
This company is as others suggest based on a scam.
They make it almost impossible to cancel membership and then reopen payment again after a few months.
This time I’m going to report to the authorities
Update in response to your response.
I have emails from you in Sept and now May saying you have cancelled the account yet you took false payments in Jan, Feb, Mar, Apr and May. This is absolutely scandalous since I have never once approved a single £19.95 payment. You have my email - you contact me if you really want to do something and avoid legal recourse.
6 May 2026
Unprompted review
Reply from Lisa AI
Hey Frank,
We understand why this felt frustrating, but that’s not what happened here.
Subscriptions don’t reopen on their own. In most cases like this, the original subscription was never fully cancelled, often because the account was deleted instead. Those are separate actions.
We always help users once they contact us, and if you reach out to us on Instagram @lisaai_community, we’ll look into your case directly, locate the correct account, and make sure everything is properly cancelled 👍
SCAM !!!
No Feedback from Customer Service!
I canceled the Test description and they booked of 17€ last and this month.
I canceled and deleted the account and now there is no option to cancel again and the customer service is just ignoring the mails.
Absolute scam!!!
2 April 2026
Unprompted review
Reply from Lisa AI
Hey,
We’re not ignoring you, your message probably came in outside of business hours, so it hasn’t been reviewed yet. Our team will get back to you on Monday.
Regarding the charges, this usually happens when the subscription wasn’t fully cancelled, often because the account was deleted instead. Those are separate actions, which is why billing can continue.
If the account was deleted recently (within 15 days), you can still log back in and cancel the subscription from there. Alternatively, you can reach out to us on Instagram @lisaai_community and we’ll help you locate the account and cancel it right away.
We’ll make sure this gets sorted 👍
My son downloaded this app and I…
My son downloaded this app and I contacted them via instagram as a subscription was involved they immediately unsubscribed him and cancelled account I’m very satisfied with the customer service
22 April 2026
Unprompted review
Reply from Lisa AI
Hey Sarita,
Really glad we could help get that sorted quickly for you.
We’re always happy to assist, especially when it comes to making things simple and safe for families. If your son ever wants to use Lisa again and you have any questions, feel free to reach out anytime 😊
DO NOT USE! IT IS A SCAM
DO NOT USE! IT IS A SCAM!
Downloaded and used for a trial, deleted the app. Very unclear processes around deletion/ cancellation which I now realise is intentional. No way to log back into the account and like all apps, once deleted you (falsely) assume that is it. Not here. Secretly charging monthly fees with no communication via email to confirm it. I was relieved to see the were directing people to instagram on here to resolve but on messaging I’ve been told they won’t refund as I didn’t notice quick enough! Very polite staff member on instagram I will say, but their offer to ‘resolve issues’ on this thread via this method is not a true representation.
Do not make the same mistake I have. This company is not to be trusted. It is in their model to make cancellation vague and unclear so they can keep charging you under your nose until you notice through your bank, then blame you!
21 April 2026
Unprompted review
Reply from Lisa AI
Hey Jake,
We’re really sorry this experience felt this way, that’s not what we want for anyone using the app.
Just to clarify what happened on your case, the subscription itself wasn’t cancelled at the time, the account was deleted. Those are handled separately, which is why the billing continued. As soon as you reached out to us a few months later, we found the correct account and cancelled everything immediately, so no further charges could happen.
We were in contact with you on Instagram and email and did our best to guide you through it and explain what happened.
We completely understand the expectation that deleting an account should stop everything, and based on feedback like yours, we’ve already updated the system so users can now log back into deleted accounts and manage subscriptions directly.
Regarding refunds, we do review and help where possible, especially when users reach out early. In this case, the request came several months after the charges started, which is why it fell outside of our refund policy.
We do genuinely take feedback like this seriously, and it has directly led to improvements on our side.
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