Natural silk expert 

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Rated 1 out of 5 stars

Very poor quality. The silky fell apart in the first week and customer service is non responsive. Stay away from this vendor unless you enjoy buying inferior product and bad customer service.

Rated 1 out of 5 stars

Absolute scam. I wasn't happy with the cap so i asked for a refund within the stated return window. My emails were ignored for weeks. When I chased them up they claimed they hadn't received my previou... See more

Rated 1 out of 5 stars

Purchased 3 bonnets as gifts. They are not made of silk but polyester. The stitching is very poor quality with no product label included. The bonnets do not stay on all night as claimed and the tie is... See more

Rated 5 out of 5 stars

I LOVE these bonnets !! Ask my husband - he keeps calling me a bonnet evangelist lol… but truly these bonnets are comfortable, beautiful colors and I love how it ties up. Not to mention these things... See more

Company details

  1. Clothing Store

Written by the company

Luxuriate in Silk Elegance. Discover the refined allure of silk. Elevate your everyday with SilkSilky's exquisite silk craftsmanship


Contact info

Breach of guidelines

All reviews

(278)

22 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Im satisfied

Honestly customer support answered really fast, both on Instagram and Gmail. The quality of the bonnet was great, the pink i ordered was nice and I am actually satisfied

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Could Use Longer Ties

It’s been consistent for me, night after night, it stays put and keeps my hair soft. Sometimes the best products are the ones you don’t have to think about, and this fits that.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Let me start by saying I love my…

Let me start by saying I love my bonnet. Its comfortable and actually stays in place on my head. The company was super helpful when my package disappeared and they stayed in constant contact to remedy the situation. Thanks again silky!

19 September 2025
Unprompted review
Rated 4 out of 5 stars

At first glance,

At first glance, it looked smaller than I expected, but it stretched enough to cover all my hair. Once it was on, I realized it had more give than I thought.

3 September 2025
Rated 1 out of 5 stars

Not silk - Cheaper alternatives

Not silk.
Cheap fabric. Much cheaper on Amazon or Tenu for the poor quality.
Took forever to arrive (4 weeks) and in that space I had over a dozen sales type emails.
Never again. Dont waste your money.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

love love love!!!

overall, very positive experience. order was places super fast, and shipping was in an expected time (coming to australia). my favourite part of the experience was the incredible communication i had with the service team. they emailed me updates on my order, so i didnt even need to check the tracking site. their emails were so quick in repssonse time as well, i felt the strong customer service values. my order came in perfect condition. i was gifted a bonnet from this company before and loved it, so can say that my personal experience ordering here has made me love it more. of course everyone will have their own experience, but mine was exceptional!!!!!

1 September 2025
Unprompted review
Rated 3 out of 5 stars

UPDATED 09/03 I've tried emailing them several times…

EDIT: 1 star to a 3 star
NEW REVIEW:
Their contact form on their website does not work, I had to email them directly. They were more than happy to replace the damaged bonnet for me free of charge, however the bonnetts do not fit my hair type so I chose to seek a refund from them. They explained that due to the ongoing issue with the US Tariffs and exporting the item it would cost me 3x the cost of the product to ship it back. They have been very upfront, honest, and communicative with me since I emailed them through my gmail instead of their website form.

OLD REVIEW:
I've tried emailing them several times requesting a refund and return and have heard nothing back. One of the bonnets arrived with a rip inside exposing the interior and did not stay on my head at all while I was sleeping. It also does not fit my full head of hair, thick 3A-3B curls, and the material was not silk as advertised.

23 August 2025
Unprompted review
Rated 5 out of 5 stars

My package was originally not delivered…

My package was originally not delivered due to my address being a little difficult to find, Albert went out of his way to email me to find out what the issue was and was very quick to make sure my package was delivered this time and kept in contact at all times even though I was hard to reach sometime. 100% would recommend. Amazing costumer service and silk that keeps my big puffy hair intact at night.

11 August 2025
Unprompted review
Rated 3 out of 5 stars

Customer Support saved the day

I would have given four stars, but the whole thing just took way too long - from February to July.
At first, I was disappointed because I never received the purchased item, although the tracking information said that it had been delivered. A few months in, the Customer Support reached out to me finally responding to my messages. They were extremely helpful and deeply apologetic. In the end they organized another shipping. I would have preferred my money returned, but it wasn't an option. Now that I have received the item, I find it to be of solid quality. Still, I will have to see how good it actually is once I start wearing it.

28 February 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

I ordered a fake. When I returned it, they said the packaging had been opened, which is a lie. They're using German law to sell in the Netherlands. Scammers, don't buy anything here!

23 July 2025
Unprompted review
Rated 1 out of 5 stars

WORST customer service experience ever

WORST customer service experience ever. I ordered in November 2024. Item was "being sent from China" and never arrived. I wrote to them multiple times with autobot responses always "escalating matters to their supervisors". They offered a replacement OR full refund, I have email proof that they offered this option. I chose the full refund. It never came. It is now July 2025 and they are still "escalating things to their shipping supervisor" and claiming it is their policy to send a replacement, ignoring my request for refund and pretending to do something while doing NOTHING helpful. DO NOT ORDER FROM HERE ITS A SCAM! So frustrated.

21 July 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER!!!

DO NOT ORDER FROM THIS COMPANY. Clearly the positive trustpilot reviews are fake, as are the reveiws on their website. Just received mine - cheap, NOT silk, no tag or label. First time fallen for something like this - usually i do my research. Do yours!

13 July 2025
Unprompted review

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