Pepper Reviews 

279
•
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, most reviewers were unhappy with their experience overall, expressing deep disappointment with their purchases. Customers frequently mentioned that the items were quite expensive while offering low quality, noting major issues like thin fabrics, poor stitching, and broken metal clasps. People also struggled with unexpected sizing inconsistencies and experienced very frustrating return processes when trying to send unwanted products back. Some reviewers were happy with the comfortable daily fit and flattering designs specifically tailored for smaller bodies. Consumers also deeply appreciated that these garments felt exceptionally soft against the skin and consistently provided reliable everyday support without any gaps.

What people talk about most

Product

Clients share ambiguous opinions on product as some reviewers express great satisfaction, praising the... See more

Quality

Reviewers highlight ambiguous aspects of quality, as opinions on these products are deeply divided. On one... See more

Order

Reviewers express mixed feelings about their order experiences, noting that while the website offers fast and... See more

Return policy

Consumers find return policy to be an absolute nightmare due to high fees and unexpected charges. Reviewers... See more

Price

Customers expressed deep disappointment regarding the steep prices and high return fees associated with the... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Previously bought Zero G Wirefree bras in Oct 2024 and they fit perfectly, however, the same size and style i got this time are wider (cover more on the upper side of bra), which is uncomfortable.... See more

Company replied

Rated 2 out of 5 stars

The bra I ordered was okay. The band seemed decent enough but the cup size wants anything special. It was a strapless bra and the cups were very high - so it wouldn't have been appropriate under a str... See more

Company replied

Rated 2 out of 5 stars

The brand pepper is a good concept, however the brand advertises that there is no gap like other bras but there is, it takes 3 weeks from usa to canada and there is no returns. The brand also advertis... See more

Company replied

Rated 2 out of 5 stars

Shit quality. Slow delivery. I could get better quality at the discount store, but it does cover the breasts.

Company replied


Company details

Written by the company

Small-chested bodies deserve to be celebrated. We’re here to do just that—exceptionally fitting bras designed for AA, A, and B cups.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

279 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(279)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I’ve had better push up bras from Primark…

They say they’re push up bras for small boobs…I’ve never tried a less push up bra! If anything it flattens. I’ve had better push up bras from Primark! Also the returns process is a nightmare and totally not up to standards you’d expect. Don’t bother as it’s not worth the hassle

30 April 2025
Unprompted review
Pepper logo

Reply from Pepper

Hi Tracey,
Thanks so much for reaching out! We’re sorry to hear the fit isn’t quite right yet—but don’t worry, we’ve got you covered. 💫
We now offer free 1:1 Zoom Fit Sessions with our in-house stylist. It’s a relaxed 15-minute video chat designed to help you find your perfect size and feel confident in your Pepper bra.
Just email us at cxadmin@wearpepper.com to schedule your session. We’d love to help you get the fit you deserve!

Pepper x

Rated 1 out of 5 stars

I placed my first order and returned…

I placed my first order and returned for sizing. I placed a 2nd order and had to return for sizing. HOWEVER THE 2ND ORDER DID NOT PROVIDE A RETURN LABEL I ASSUME IT HAS SOMETHING TO DO WITH ONLY 1 FREE RETURN SO I USED THE 1ST RETURN LABEL AGAIN. PEPPER SAID THEY DID NOT RECEIVE RETURN BUT THAT IS A LIE. THEY WOULD NOT REFUND MY MONEY OR GIVE ME AN EXCHANGE. BAD 1ST EXPEREINCE. NEVER AGAIN! LOST NEARLY 200.00!

31 March 2025
Unprompted review
Pepper logo

Reply from Pepper

Hi B. Goad,
Thank you so much for reaching out. We’re truly sorry to hear about your experience—your feedback means a lot to us. We’d love to help you with your return and make things right. Please email us at cxadmin@wearpepper.com, and we’ll personally take care of it as quickly as possible.
We look forward to hearing from you!
Pepper x

Rated 5 out of 5 stars

Happy customer.

Finally what I'm looking for. Purchasing was painless and easy. I'll definitely be back. Thank you!

13 February 2025
Unprompted review
Rated 1 out of 5 stars

Really annoying

Really annoying, repetitive adds... I'm size FF, stop showing me these adds!

8 April 2025
Unprompted review
Pepper logo

Reply from Pepper

Hi Joanna,
Thanks so much for reaching out. I’m really sorry to hear that the ads didn’t leave a good impression—that’s definitely not what we want. We truly appreciate your feedback, and I’ll make sure to share it with the team so we can do better moving forward. Please let us know if you have any questions! ~

Pepper X

Rated 5 out of 5 stars

Best thong ever!

I recently purchased the best fitting and most comfortable supima cotton thongs from Pepper. I’ve been looking for these forever! The band on them is the most comfortable of any thong I’ve ever tried. I’ve begged them to make them in more colors and to never stop making them!

6 April 2025
Unprompted review
Rated 1 out of 5 stars

Horribly Deceptive Marketing

Horribly deceptive marketing, they make bras using the SAME terrible sizing as all other bad brands that they claim to be different from, the same sizing that is the reason so many of us can't find good bras in the first place. The only difference is they make the cups squished and flattened to create artificial cleavage while looking absolutely terrible in clothing just so they can say "look, no gaps!". They scam insecure women out of their money and then have the audacity to act like they don't in every communication. I wouldn't have an issue if your bras just sucked, because so many bra companies suck. What infuriates me is that you claim to be different to scam underrepresented women.

22 March 2025
Unprompted review
Pepper logo

Reply from Pepper

Hi there,
Thank you for reaching out! We’re so sorry to hear about your experience and want to make it right. Could you confirm if your purchase was from our official website, wearpepper.com? Please send your order details to cxadmin@wearpepper.com, and we’ll personally assist you with finding your order and exploring options for a fitting or return.
Looking forward to helping you!

Pepper x

Rated 5 out of 5 stars

Pepper for the win!

I've purchased online from Pepper many times--it is a great company, with wonderful products and attentive customer service. This is pretty much the only place I want to buy undergarments and swim apparel now! Great designs, great colors, great fits, give them a try if you're a small girl, you won't be sorry! Worth every penny to feel confident in my clothing.

22 March 2025
Unprompted review
Rated 5 out of 5 stars

Above and beyond <3

Pepper has proven to be an unmatched product for small chested women. I have never felt more confident in a product and my body until now. The Pepper associates have been above and beyond, and the quality is worth every penny. The process is so easy and reliable from checkout to delivery and I have never been more satisfied with an online order / product. Thank you again Pepper!

22 February 2025
Unprompted review
Rated 1 out of 5 stars

Well first of all payed alot for it to…

Well first of all payed alot for it to be sent back to company from usps then told sorry we're sold out 9f those items we will just refund.bras are terrible all around hight flat and padded but bolift up like it said.terrible for smaller chested woman what a joke all around

11 March 2025
Unprompted review
Pepper logo

Reply from Pepper

Hi Christina,

Thank you for reaching out! We’re so sorry to hear that your experience with Pepper wasn’t pleasant. After reviewing your order, we found that the item you purchased was sold out, so we have issued a full refund.
We’d love to make it up to you! Please email us directly at Mandie@wearpepper.com, and we’d be happy to offer you a one-time discount code for your next purchase.
Let us know if there’s anything else we can do for you!

Pepper x

Rated 1 out of 5 stars

I ordered two bras

I ordered two bras, the order didn't arrive even though the usps tracking showed delivered. Their customer service ask me to contact usps for detail. I spent so much time tried to contact usps but couldn't reach a real person. I will contact my credit card company for a refund.

5 March 2025
Unprompted review
Pepper logo

Reply from Pepper

Hi Cat!

Thanks for reaching out. We're really sorry to hear about your experience and want to make this right for you. Please send us an email at Mandie@wearpepper.com with your order number and full name, and we’ll be happy to look into this. We’ll also confirm that your purchase was made through our official Pepper website.
We’re here to help and look forward to assisting you!~

Pepper x

Rated 1 out of 5 stars

Avoid

The bras are fine. Nothing special but a bit more comfortable than the average strapless. The push up (with straps) absolutely gets that bra line problem after a couple washes, so don’t bother.
My problem is that the shipping and customer service is awful. I’m in Hawaii, granted, but legit on day 16 and no bra, no tracking, no useful response from CS. “The post office is having delays”, which, yes, they are but 1. I can follow tracking info so thanks for nothing and 2. Everything I ordered from vendors across the planet has arrived. So, this is a Pepper problem, not a post office problem

5 March 2025
Unprompted review
Pepper logo

Reply from Pepper

Hi!

Thank you for reaching out. We're truly sorry to hear about your experience and would love to assist you! Please email us directly at Mandie@wearpepper.com with your order number and full name so we can look into this for you. We also want to ensure that your purchase was made through the official Pepper website: https://www.wearpepper.com/.

Looking forward to helping you!

Pepper x

Rated 5 out of 5 stars

Great company!

Great product! High quality and good customer service. Shipping used to be slow to Canada but my last order came quick so I think its good now!

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Love Love Love!

Pepper bras are perfect for small boobs. No cup gaps, always fit perfectly, and super comfy to wear! I have literally so many Pepper bras now from strapless to t-shirt to push up to bralettes. They are the only brand I purchase from anymore!

17 January 2025
Unprompted review
Rated 5 out of 5 stars

I love pepper

I love pepper, it’s amazing having a company that feels like it’s all about me. The strapless bra felt like a part of my body and it never slips. Love the lift!!!!

15 February 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look