Wearflagsofficial Reviews 9

Reply from Wearflagsofficial

A day ago

Hi Jason, thank you for leaving a review, though we're genuinely sorry to hear you've had this experience.
We want to be very clear: WearFlags is not a scam. We are a legitimate retailer with over 9,400 verified Trustpilot reviews and a 4.9-star rating — built entirely on real customer experiences.
That said, we take every undelivered order seriously, and two months without a parcel is absolutely not acceptable to us. If your order has not arrived, we will resolve it — either by investigating the shipment or issuing a full refund.
We'd ask you to contact us directly at support@wearflagsofficial.com with your order number so we can look into this straight away. We have no record of an unresolved complaint under this name, and we want to make this right.
— The WearFlags Team

Reply from Wearflagsofficial

A day ago

Hi Philip, thank you for taking the time to leave a review, and we're truly sorry to hear your order hasn't arrived.

We can see your reference number is #1135, and we want to resolve this for you as quickly as possible. Non-delivery is something we take very seriously, and no customer should be left without their order or an update.

Please get in touch with us directly at support@wearflagsofficial.com quoting your order reference, and our team will investigate the shipment immediately — and make sure you're fully looked after, whether that's a replacement or a refund.

We're sorry this has been your experience, Philip. That's not the standard we hold ourselves to.
— The WearFlags Team

Reply from Wearflagsofficial

A day ago

Hi Greg, we're sorry to hear your order hasn't reached you — that's clearly not the experience we want for any of our customers.

We've been able to locate your order under reference #1073 and we want to get this sorted for you straight away. Please drop us a message at support@wearflagsofficial.com and our team will look into the delivery status immediately.

If there's been an issue with the shipment, we'll make it right — whether that's a replacement or a full refund. You won't be left out of pocket, Greg.

— The WearFlags Team

Reply from Wearflagsofficial

A day ago

Hi Emma, thank you for sharing this — and we completely understand why you're frustrated.

You reached out through two channels and heard nothing back. That's a failure on our part, and we're sorry.

We're also aware that some customers received shipping confirmation emails where the tracking link wasn't correctly populated — this was a technical issue on our end that we've since been working to address. You were not ignored intentionally, and you have absolutely not been scammed.

Please email us directly at support@wearflagsofficial.com with your order details and we will prioritise your case immediately — providing you with a working tracking reference or resolving the order fully.

We're sorry it came to this, Emma. You deserved better communication from us.
— The WearFlags Team

Reply from Wearflagsofficial

3 days ago

Hi Rich — thank you for being honest in your review, and we sincerely apologise that your messages went unanswered. That's simply not good enough and we completely understand your frustration.

We can confirm that your order was dispatched on 6th June with full tracking. Delivery to London typically takes 5–14 business days from dispatch, so your shirt is on its way and within the expected window.

Your tracking number is WNBAA0468360375YQ — you can follow it live at: https://t.17track.net

We've flagged your case as a priority and a member of our team will be in touch via email shortly. We really do want to earn that updated review.

— The WearFlags Team

Reply from Wearflagsofficial

4 days ago

Hi Dave — we're genuinely sorry to read this, and we take every review seriously.

We'd like to be transparent: your order did experience a longer processing time than we promise and than you deserved, and we sincerely apologise for that. There is no excuse for the delay in keeping you informed, and we understand why that would cause frustration.

We can confirm that your order was dispatched with full tracking and is currently on its way to you. If a chargeback has been raised, we encourage you to contact us directly at support@wearflagsofficial.com so we can work with you to resolve this properly — a refund, replacement or full update on your shipment, whichever you prefer.

We are not in the business of ignoring customers. We want to make this right. Please give us the chance to do so.

— The WearFlags Team

Reply from Wearflagsofficial

4 days ago

Hi Kieran — thank you for taking the time to leave a review, and we're sorry to hear you feel this way.

We can confirm that your order was dispatched on 29th May with full tracking included. As our shipping policy states, delivery to the UK takes between 5 and 14 business days from dispatch — your parcel is currently on its way and well within that window.

Your tracking number is WNBAA0465861782YQ, which you can follow in real time at: https://t.17track.net

We completely understand that waiting is frustrating, and we're sorry if communication wasn't as clear as it should have been. Please do reach out to us directly at support@wearflagsofficial.com — we respond within 24 hours and will be happy to give you a full update on where your order is right now.

We genuinely want every WearFlags customer to receive their shirt and love it. We hope to resolve this for you very soon.

— The WearFlags Team