Planet Earth Travel Insurance Reviews 

123
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

I'd give them no stars if possible, absolute con merchants, had to take to ombudsman, but still out of pocket, as apparently as I didnt die my claim isnt valid, taken months to sort what was a simple... See more

Rated 5 out of 5 stars

In the throws of returning home to Thailand and the New Thai Pass requires certain documents, one of which is travel insurance. Planet Earth's (Ken Lewis) after issuing the policy then sent me... See more

Company replied

Rated 1 out of 5 stars

Planet Earth Travel Insurance as a company appear OK, but try making a claim against their underwriters, you can forget it. The small print is impossible to negotiate. Tried making a claim for missed... See more

Company replied

Rated 1 out of 5 stars

Woeful experience. Delayed luggage cover refused payout. Seemed a perfectly valid claim - but diddled in the small print. Loads of admin undertaken gathering documents, 6 weeks wait for a service r... See more

Company replied

Company details

  1. Travel Insurance Company

Information provided by various external sources

Travel Insurance services for residents of the United Kingdom - Policies for people aged 85yrs or younger.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

123 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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1.7

All reviews

(123)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpfull

Very helpfull, not pushy, a bit expensive, but as pensioners a little rise each year is expected.

4 September 2019
Unprompted review
Planet Earth Travel Insurance logo

Reply from Planet Earth Travel Insurance

Dear Mr Adcock,

Thank you for your 5***** Review.

Ken
Customer Service Team

Rated 5 out of 5 stars

The person i spoke was a delight to…

The person i spoke was a delight to deal with .He was very helpful and informative.

20 March 2019
Unprompted review
Planet Earth Travel Insurance logo

Reply from Planet Earth Travel Insurance

Dear Mr Hanrahan.

Thank you for your 5* review. We always aim to provide excellent customer service and are so pleased that you experienced this.

Ken
Customer Service Team

Rated 5 out of 5 stars

Superb

Superb - the website was easy to use and the consultant I spoke to on the phone was extremely helpful, polite and offered excellent advice. The quote was very competative. Altogether a first class experience.

19 March 2019
Unprompted review
Planet Earth Travel Insurance logo

Reply from Planet Earth Travel Insurance

Dear Mr Swales,

Thank you for your lovely review. We’re so happy that you were pleased with our service.

Rhian Evans
Customer Service Team

Rated 5 out of 5 stars

Renewing my travel insurance policy.

I was very impressed with the representative who was patient and polite while answering many questions I asked to clarify aspects of my policy. I have renewed my travel policy with Planet earth.

14 December 2018
Unprompted review
Planet Earth Travel Insurance logo

Reply from Planet Earth Travel Insurance

Dear Mr Montgomery,

Thank you for your kind review and for renewing your policy once again.

Rhian Evans
Customer Service Team

Rated 5 out of 5 stars

Best travel insurance i have found both…

Best travel insurance i have found both for price & help

14 December 2018
Unprompted review
Planet Earth Travel Insurance logo

Reply from Planet Earth Travel Insurance

Dear Mr Evitts,

Thank you for your kind review and continued custom.

Rhian Evans
Customer Service Team

Rated 1 out of 5 stars

Not the company it appears to be.

Have used this company for several years now and have found that when it comes to taking money customer service cannot be bettered. However when making a claim you are swiftly referred toa claims management company that completely ignores you, hence Planet Earth avoids paying out.

30 November 2018
Unprompted review
Planet Earth Travel Insurance logo

Reply from Planet Earth Travel Insurance

Hi Mr Greest

I am sorry you are disappointed.

Upon investigating this matter, it transpires that you completed a claims form and sent it to a different insurance company. We will be happy to fast-track your claim once we have received the documentation.

Rhian Evans
Customer Service Team

Rated 5 out of 5 stars

I have not as yet had to make a claim…

I have not as yet had to make a claim so cannot comment how they conduct their business but am very pleased in the quick and efficient way the company processed setting up my holiday insurance policy.

20 October 2018
Unprompted review
Rated 4 out of 5 stars

Gone with planet earth for a few years…

Gone with planet earth for a few years on the bounce now.

9 October 2018
Unprompted review
Planet Earth Travel Insurance logo

Reply from Planet Earth Travel Insurance

Hi Samantha

Many thanks for sticking with Planet Earth, it's great to hear you're pleased with your policies.

Rhian Evans - Customer Service Team

Rated 5 out of 5 stars

l use planet earth insurance each time…

l use planet earth insurance each time l holiday because they explain everything in full when booking great company to use

21 September 2018
Unprompted review
Planet Earth Travel Insurance logo

Reply from Planet Earth Travel Insurance

Hi Dave

Many thanks for the great review, we hope you have a great holiday

Rhian Evans - Customer Service Team

Rated 5 out of 5 stars

Very good service and for the 4th year…

Very good service and for the 4th year I’ve taken up my holiday insurance .Everything was explained well and I thank you.😎

20 September 2018
Unprompted review
Planet Earth Travel Insurance logo

Reply from Planet Earth Travel Insurance

Hi Irene

It's amazing to hear you're so pleased, we hope to continue to insure you for your future trips!

Rhian Evans - Customer Service Team

Rated 5 out of 5 stars

Excellent all round

Excellent all round. I've been with Planet Earth for 16 years and found them very competitive, helpful and the staff are pleasant and extremely efficient.

17 September 2018
Unprompted review
Planet Earth Travel Insurance logo

Reply from Planet Earth Travel Insurance

Hi Brenda

Many thanks for the lovely review, we're really happy you're pleased with our services!

Rhian Evans - Customer Service Team

Rated 5 out of 5 stars

I feel very confident in recommending…

I feel very confident in recommending Planet Earth Travel Insurance.
I found the lady extremely helpful , polite yet friendly. Thank you for a speedy service.

22 August 2018
Unprompted review
Planet Earth Travel Insurance logo

Reply from Planet Earth Travel Insurance

Hi Linda

Many thanks for the lovely review. We're really pleased you're happy with the experience!

Rhian Evans - Customer Service Team

Rated 5 out of 5 stars

Excellent Service

Have been looking after our travel insurance for 10 or so years and we are delighted with the constant excellent service, help and advice, especially a gentleman called Ken!

21 August 2018
Unprompted review
Planet Earth Travel Insurance logo

Reply from Planet Earth Travel Insurance

Hi Eileen

It's great to hear you're so pleased with our service. We appreciate your loyalty and we look forward to speaking with you again!

Rhian Evans - Customer Service Team

Rated 5 out of 5 stars

Great travel insurance company

Have used Blue Planet for many years now - great personal service, highly recommended

18 August 2018
Unprompted review
Planet Earth Travel Insurance logo

Reply from Planet Earth Travel Insurance

Hi Sheena

Thanks for your kind words, we really appreciate your custom

Rhian Evans - Customer Service Team

Rated 5 out of 5 stars

Very well looked after .everything…

Very well looked after .everything explained in an understandable manor .Ken who looked after my needs was great and helpful.

17 August 2018
Unprompted review
Planet Earth Travel Insurance logo

Reply from Planet Earth Travel Insurance

Hi Mr and Mrs Fenton

Many thanks for the review, it's great to hear you're so pleased

Rhian Evans - Customer Service Team

Rated 5 out of 5 stars

The Lady who dealt with me was very…

The Lady who dealt with me was very efficient and explained everything that was required.

16 August 2018
Unprompted review
Planet Earth Travel Insurance logo

Reply from Planet Earth Travel Insurance

Hi Michael

Thanks for the review, we're really happy you're pleased with the experience!

Rhian Evans - Customer Service Team

Rated 5 out of 5 stars

Dealt with them direct last year and…

Dealt with them direct last year and this year, very understanding talked me though all the details and possible upgrades needed not pushy and very good value!

15 August 2018
Unprompted review
Planet Earth Travel Insurance logo

Reply from Planet Earth Travel Insurance

Hi Mr Anderson

Thank you for your kind words, we really appreciate your custom and we hope you enjoy your next trip!

Rhian Evans - Customer Service Team

Rated 5 out of 5 stars

Professional and pleasant

My experience was so good Next time it will be my first stop . I talked to an advisor who was pleasant, polite, knowledgeable and efficient .
Extremely pleased with the service

14 August 2018
Unprompted review
Planet Earth Travel Insurance logo

Reply from Planet Earth Travel Insurance

Hi Glyn

Many thanks for the lovely review, it was a pleasure speaking with you this morning and I hope you enjoy your trip!

Rhian Evans - Customer Service Team

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