TALA Reviews 4,155

Went in store at Shepherd’s Bush to return my faulty leggings but was told I needed to return online as that’s how I ordered them. Staff in store were super lovely. Used the WhatsApp contact number on... See more

Had an issue with a lost order through Shop Pay from Black Friday sale. The support team was very supportive and response time was quick. Nneka was such a great help and informative through the whole... See more

Absolutely first class customer services. I dealt with Jade today who answered my query and dealt with it promptly and professionally. I cannot fault this company for its customer focus, great produ... See more

First time ordering from Tala, i am impressed by their quality of clothes and mostly their customer service. I have had to contact them with few things and they have always been super responsive and... See more

Amazing service from Jason on Talas customer service team. Overall experience has been very quick and straightforward. Jason has done everything in a polite and friendly manner. Resolving my issue wit... See more

Customer service via whatsapp has been nothing short of sensational. Ordered a gym set in the sale for my friend as a birthday present, it was unfortunately too small. Customer service have been s... See more

I love the look of their items, but unfortunately the quality isn't there. I've ordered 3 tops in the past couple of months and 2 of them have ripped at the seams (one has a massive hole in the armpit... See more

@gracebeverley @wearetala I am so disappointed by Tala quality and by your customer service. After wanting a Tala puffer so long, my boyfriend ordered me the floor length coat, along with a reversible... See more

I’m genuinely super impressed with TALA’s customer service — everyone is so friendly, helpful, and quick to respond. A huge thank you to Jason for helping me with an issue with my order and sorting... See more

I had a great experience as my parcel was lost but David was very quick and helpful. He sent out a replacement package immediately and helped me pick out a different colour as the items I had original... See more

I love Tala as a brand. I’m a Pilates instructor and have tried every other large brand out there - Tala comes through as my favourite fit and durability every time. I also wear tala daily, and at lea... See more

Long time customer, used to have tala pieces from several years ago that haven’t deteriorated…the quality has really gone down the past year or two with their expansion :/ exercise tops pilling immedi... See more

My order was missing an item where I ordered two of the same thing and it must just have been missed. I reported the issue and it was resolved within a couple of days. Really easy process. Just had to... See more

Tala have me in a chokehold, everything I buy is beyond my expectations- makes me feel confident, look snatched and the quality is amazing. The customer service is also efficient (thank you Khadija fo... See more

We had an issue with a Christmas gift that had been bought by a family member in store. The stitching had come undone at one of the seams I reached out via the online chat and the issue was r... See more

I visited the Westfield store last Friday to purchase another set and was helped by the wonderful Amie, who also assisted me on my last visit. She is always so helpful and makes the experience ou... See more

I’ve used Tala for a number of years but their customer service and stock management has really gone downhill. I place large orders frequently and by the time they ship them most items are out of stoc... See more

I was in touch with Khadija and they were super helpful from the very first email. Something went wrong during the shipping of one of my orders (first time as I have ordered from TALA before). The... See more

I can't express enough how grateful I am to David for his outstanding customer service and support through WhatsApp. I reached out at the start of January after breaking my arm just a day before my o... See more

I had an amazing experience. I dm’d the instagram thinking my issue was an lost cause and to my surprise I had a quick and proactive response that actually felt like I was talking to someone who care... See more

I genuinely love Tala clothing, but on this occasion unfortunately I was sent a hoodie with a mark on it. I was concerned about what would happen to the product if I returned it. Jason was super hel... See more

Ive dealt with Jade today regarding a few issues, prompt reply and eager to get issue resolved! Was super impressed with customer service, Hoping the outcome is just as good! Thanks Jade!

Absolutely love the TALA Shepherd’s Bush Westfield store — I couldn’t recommend it any more. I originally went in to try on a coat I’d wanted for ages, and from the moment I walked in the girls... See more

A really great experience working with Jade, who not only came back to me really quickly over the weekend, but also exchanged my item that I bought as a gift and it’s now on its way to me. I’d not tri... See more

Just ordered a Sports Bra on sale for €23 + €7 for shipping. The Bra is TINY and doesn't fit me so I started a return process until I realised return fees are not included and cost €13 so I would only... See more

I love TALA and have never received an item that doesn't become a staple in my wardrobe. I had an issue with a discount code and Jade was super helpful in solving it and retrospectively refunding the... See more

I have had a few discussions with the TALA customer service team and I could not recommend more. Fast but detailed responses that explain processes and options with very reasonable solutions. Thank yo... See more

My daughter and I have made several purchases in store an online and all the staff are super helpful and the products are so lovely. Special shout out to Jade who recently helped me with an order

I ordered the sculpt seamless scrunch leggings and wore them as advertised in the gym. They are COMPLETELY see-through, I may aswell have been wearing tights. I’ve been doing our RDLs in these... See more

I recently made an order from Tala, and the courier lost my parcel in transit. The customer service at Tala from Jodie was great - they were very responsive and quickly looked into the issue for me, a... See more

The online service team when returning items is excellent - prompt effective and friendly. Particularly when I am sure they are very busy over the Christmas period. Many thanks Khadija

I had a fault with a product ordered recently, and so contacted using WhatsApp. The return was set up so kindly and smoothly. The whole process was sorted by the time I had finished my 3 sets of bench... See more

Excellent customer service after I ordered the wrong leggings!! Very quick to respond! Will definitely be ordering the right ones now! Thanks Jo!

I was concerned I hadn’t had my refund as it was my first time using TALA. Jason emailed me back and it was sorted very swiftly and professionally. Bought clothing for my daughter as she loves this br... See more

I had a missing item from my order. I was worried I would just be offered a refund as I had purchased the item in the sale but it was now back to full price. I used the live chat to speak to Jason, I... See more

I am a new T/ALA customer and already in love with the brand. The products are such great quality and a great price point if you can get them during sales! My new hoodie is the perfect fit and my n... See more

Love tala clothing! Really high quality. Had to return a pair of leggings and Jodie was fantastic - super quick with responding to emails and issue resolved very fast! ♥️

I’ve ordered from Tala a few times before and loved them each time. This time i ordered something in the sale that was lost by Royal Mail. The tala customer support team were so quick and helpful with... See more

Really helpful and understand, I made an error when sending a parcel back and they helped rectify it! The leggings fit amazingly and I can’t wait to get them in more colours! Thanks guys xox

Although Royal Mail were useless, TALA were absolutely excellent in trying their best to get the issue with my order sorted. Thank you so much, Khadija.

I had experienced a slight split in my leggings and Tala were so great straight away they sent me a replacement and I received Great customer service with Emily. Thank you

My parents gifted me some tala pieces for Christmas but there was a problem with two of the items. I reached out to the customer service team and they were very quick to respond and so helpful. They w... See more

PACKAGE NOT RECEIVED But excellent customer service ⭐️⭐️⭐️⭐️⭐️ I ordered some pieces from tala including a color I had been waiting on to restock so leggings, sports bra, a classic T,... See more

Excellent customer service when I had a broken button on an item a week after purchase. Dealt with so promptly and professionally and I’m happy with the outcome. Thank you

I made a mistake with an order and Tala were quick to reply to my message and sort the issue within minutes. David was super friendly and helpful. Couldn’t be more grateful. It’s my first purchase fro... See more

I am so impressed with my Tala products. The quality and detail across every piece I own is incredible. Customer service has always been brilliant and I can’t wait to get my next piece.

Received the wrong size that had been packed incorrectly. However, the customer service agent Khadija carefully reviewed by situation and issued a refund. Thank you!

Jason from the Customer Service team resolved my issue with such care and understanding - and with speed! He was truly so helpful - thanks again, Jason.

I purchased leggings and a hoody from Selfridges at the start of January. Wore the leggings twice and they went bobbly. I returned them to Selfridges with my receipt but was advised I was out of my 14... See more

100% Customer based, Great clothing, Great customer service. Love everything about this company, clothes are so worth the money well made and soooo nice to feel and look at. Will buy again from thi... See more

Excellent customer service! A big thank you to Emily who has sorted out my issue. It was very quick and efficient. If only all brands had the same level of service! You’ve been brilliant, thank yo... See more