TALA Reviews 4,205

Placed an order on the 3rd January, it was dispatched 3 days later, and I still haven’t received it. It’s currently in customs, not at the destination either so it’s likely to be another few days before receiving it. (Which would be 4 weeks after placing the order) Have had no contact from the company or emails communicating delays etc.. very poor.

Emily was super helpful in rectifying a missing parcel that was not delivered by the courier. Super responsive and professional investigating the enquiry and ensuring i recieved my order. Thanks so much!

The delivery was delayed because of the delivery carrier but the customer service support Jason was super kind and helpful in this case! thank you for the support.

I had a missing item from my order. I was worried I would just be offered a refund as I had purchased the item in the sale but it was now back to full price. I used the live chat to speak to Jason, I sent him some pictures of the package and he ordered me a replacement top straight away. Dealt with the original issue very quickly and no hoops to jump through

Items are of amazing quality, customer service responds to emails within 48 hours and is always so helpful!

Amazing service from Jason on Talas customer service team. Overall experience has been very quick and straightforward. Jason has done everything in a polite and friendly manner. Resolving my issue without delay. Highly recommend Tala.

ordered 3 weeks ago and still nothing has arrived...

Amazing costumer service helped in every way!

Really great customer service. Efficient and friendly

Prompt and smooth communication! I did a mistake with my return and they provided a new label free of charge. Thank you Jason!

@gracebeverley @wearetala I am so disappointed by Tala quality and by your customer service. After wanting a Tala puffer so long, my boyfriend ordered me the floor length coat, along with a reversible puffer for Christmas. The coat was dirty and the puffer was defective - the arm was completely twisted to the point where I couldn’t even get mine through. I don’t know how that gets past quality control. We complained, sent it back, re-ordered and YOU SENT THE SAME JACKET BACK!! Quality control, returns management and logistics flawed beyond belief. We complained again and simply got told (after 3 days) to return the jacket again… absolutely awful

Jodie was great in helping me understand what was happening with my delivery on live chat. Thank you.

I was concerned I hadn’t had my refund as it was my first time using TALA. Jason emailed me back and it was sorted very swiftly and professionally. Bought clothing for my daughter as she loves this brand. Will definitely use again

Return sent back for order number 1324179 which I’ve received no refund back for. I have received and email stating the item had been returned and it shows on royalmail’s tracking page the item had been received back plus the item which was sent to me was the incorrect size so no good to me, totally unhelpful customer service so will never be ordering again from the company

Excellent customer service when I had a broken button on an item a week after purchase. Dealt with so promptly and professionally and I’m happy with the outcome. Thank you

My number one activewear (and anything else) brand. All of my leggings and cycling shorts come from here, and treated myself to the long blazer which I LOVE. I feel so put together every time!!

I contacted TALA customer service to ask about stock availability for a specific item (Rugby Polo Sweatshirt, Black/Ivory Stripe, size XS). Customer service replied confirming they had stock in the Carnaby store (agent: Nneka, TALA HQ).

I went to the store around 3 hours after receiving that email, only to be told they definitely do not have it, it is sold out, and they will not be getting new stock. The staff also mentioned that customer service should have called the store to check before referring me there.

This was extremely disappointing and frustrating, especially after making the effort to travel based on what I was told. It means you can’t rely on customer service information, which really damages trust.

Although Royal Mail were useless, TALA were absolutely excellent in trying their best to get the issue with my order sorted.

Thank you so much, Khadija.

Absolutely love the TALA Shepherd’s Bush Westfield store — I couldn’t recommend it any more.

I originally went in to try on a coat I’d wanted for ages, and from the moment I walked in the girls were nothing short of amazing. So friendly, so welcoming, and genuinely such a joy to be around.

Since that first visit, baring in mind it’s a 2 hour drive each way! I’ve been back four times, which honestly says it all. Every single visit has been just as lovely — the team are consistently warm, helpful, and full of great energy. I genuinely wish I could spend every day in there.

The store itself is gorgeous, the products are incredible, and the team truly make the experience. Such a credit to the brand. Also hoping the girls enjoyed the cookies I brought in as a little thank you 🍪🩷

Jason was super helpful and got my problem sorted immediately. Tala customer service is brilliant.