I'd stay away from this insurance company they are refusing to repair or replace my iPhone after I been paying for my policy for over 5 years Absolutely the worst company I wouldn't recommend them... See more
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Claim sorted quickly with 2 options ... I could organise the repair myself and provide the information requested or send it to one of their repairers. I did the latter and the collection, repair and... See more
Having dealt twice now with SO-SURE this latest experience was even better than last time. Good, swift and pratical communication about options and resolutions. Both through email with Areeb Mohamm... See more
Company replied
Took contents insurance out with SoSure, very competitive price and low excess, even lower if you use the app and create an inventory. This is an easy process and quite a useful tool to realise what i... See more
Company replied
Company details
Written by the company
At SO-SURE, we're on a mission to make insurance even better – fast, fair, easy and great value. We protect our customers when they claim and reward them when they don't.
Contact info
19-21 Hatton Garden, EC1N 8BA, London, United Kingdom
- support@wearesosure.com
- wearesosure.com
3.7
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I made a claim on the 23rd of Feb 2024
I made a claim on the 23rd of Feb 2024. They have asked questions regarding the claim via email which after replying to, don't get back to me for 2 - 3 days. now on 7th march and havn't heard from them in 3 days... I have no doubt it will be another question to delay the process.
This is my first claim.. Not a great service
7 March 2024
Unprompted review
Reply from SO-SURE
Hi Sam,
We apologise for the delays and inconvenience you've experienced with your claim process. Your feedback is important to us, and we're committed to improving our service.
Please get in touch with us via our webchat or email us at support@wearesosure.com we will happily look into this matter and escalate with our claims team regarding the concerns raised.
Kind Regards,
Team SO-SURE
No trouble changing phones.
Had no trouble changing my insured phone and getting it validated.
4 March 2024
Reply from SO-SURE
Hi there,
Thank you for sharing your experience! I'm delighted to hear that you encountered no difficulties while changing your insured phone and getting it validated. Your seamless process is our top priority, and we're continually working to enhance our services.
Kind Regards,
Team SO-SURE
I changed my phone just after my annual…
I changed my phone just after my annual payment went out of my account.
I messaged & got a very quick response. My cover was changed to my new phone really quickly after a couple of checks.
Really quick & painless process
19 February 2024
Reply from SO-SURE
Hi Nades,
Thank you for sharing your positive experience!
We're glad to hear that our team responded quickly to your message and efficiently updated your cover to your new phone. Providing a quick and painless process for our customers is important to us, and we're delighted that we could meet your expectations.
Kind Regards,
Team SO-SURE
Reply from SO-SURE
Hi there,
Thank you for your feedback! We're delighted to hear that you found our staff friendly and that your request was promptly addressed. Providing excellent customer service is a priority for us, and we're glad we could meet your expectations.
Kind Regards,
Team SO-SURE
I had a very good service with them…
I had a very good service with them they have processed my claim in 2 days I’m happy customer suggest everyone to go for so sure
19 February 2024
Unprompted review
Reply from SO-SURE
Hi Prashanth,
Thank you for sharing your positive experience with us! We're thrilled to hear that your claim was processed quickly, and you're satisfied with the service. Your recommendation means a lot to us.
Thank you for choosing So-SURE for your insurance needs!
Kind Regards,
Team SO-SURE
Fantastic customer service and speedy…
Fantastic customer service and speedy repairs.
27 February 2024
Unprompted review
Reply from SO-SURE
Hi David,
Thank you for your kind words! We're thrilled to hear that you had a fantastic experience with our customer service and that the repairs were completed quickly. Providing excellent service and ensuring prompt resolutions are top priorities for us.
Kind Regards,
Team SO-SURE
Reply from SO-SURE
Hi Mandy,
Thanks for your feedback!
We're delighted you found our home contents insurance for renters easy to navigate! Providing a user-friendly experience is important to us, and we're glad we could make the process straightforward for you.
Kind Regards,
Team SO-SURE
Really pleased with So-Sure
Really easy to work through the change to my new phone and great that the original deal stays in place. Refreshing when so many companies look for every opportunity to put pressure on.
23 February 2024
Reply from SO-SURE
Hi Michael,
We're thrilled to hear that you found the process of transitioning to your new phone easy and seamless! It's fantastic that we were able to maintain your original deal without any added pressure or complications.
Providing a hassle-free experience for our customers is always our priority, and we're glad we could deliver that for you.
Kind Regards,
Team SO-SURE
Peace of Mind
I’ve been with this company for a few years and found them cheaper than taking out Apple insurance for my iPhone. Over that time I have had to make a few claims and on both occasions they have settled early by either replacing the device or paying to have it repaired. Thanks 👍🏻
22 February 2024
Unprompted review
Reply from SO-SURE
Hi Sid,
Thank you for your feedback! We're delighted to hear that you've had a positive experience with our company over the years. We're glad that we could provide prompt resolutions to your claims by either replacing the device or covering repair costs.
Kind Regards,
Team SO-SURE
Brilliant service
Brilliant service, very easy upgrade for new phone using the online chat and even kept premiums the same for the rest of my contract.
20 February 2024
Reply from SO-SURE
Hi Rae,
Thank you for your feedback! We're thrilled to hear that you had a brilliant experience with our service, especially with the easy upgrade for your new phone using the online chat feature.
Kind Regards,
Team SO-SURE
An easy, swift no quibble claim.
Had to claim for a screen replacement on my Samsung Galaxy - the whole process was simple and swift. I had iSmash repair and So-Sure sent me the money within two days of me submitting the repair receipt. No quibbling, no dramas. The only complaint I had was the original email sent from So Sure after I submitted the claim did not explicitly state I needed to acknowledged anything and I then got chased a few times via email and I wasn't sure why. But I'd rather have an attentive service like that than an unresponsive one - so top marks for the attention and responsiveness.
16 February 2024
Unprompted review
Reply from SO-SURE
Hi William,
Thank you for sharing your positive experience with us following your recent claim. We are delighted to hear that the screen replacement claim for your Samsung Galaxy was simple and swift.
We appreciate your feedback regarding the email communication, and we will take it into account to improve our processes. However, we are pleased to hear that you value our attentive and responsive service.
Thank you for choosing SO-SURE for your insurance needs.
Kind Regards,
Team SO-SURE
Great experience
Great, easy to deal with insurance company - which can be hard to come by!
12 February 2024
Unprompted review
Reply from SO-SURE
Hi Holly,
Thank you for your feedback! We're thrilled to hear that you found us great and easy to deal with! Providing a positive experience for our customers is our top priority, and we're glad we could meet your expectations.
Thank you for choosing us for your insurance needs!
Kind Regards,
Team SO-SURE
Easy listing of items over a certain…
Easy listing of items over a certain value using the app.
5 February 2024
Reply from SO-SURE
Hi Chris,
Thank you for your feedback! We're delighted to hear that you found it easy to list items over a certain value using our app! Simplifying the process of managing your insurance coverage is our goal, and we're glad our app met your needs.
Kind Regards,
Team SO-SURE
Fantastic and swift service
Fantastic and swift service. I opted to have my phone repaired by their trusted company. My phone was collected, repaired and returned in a week. The staff I spoke to were very kind and helpful, both so-sure and the phone repair company kept me informed throughout the repair process. Highly recommend, thank you
25 January 2024
Unprompted review
Reply from SO-SURE
Hi there,
Thank you for your wonderful feedback! We're thrilled to hear that you had a fantastic and swift experience with our service. It's great to know that you found our trusted repair process convenient and that our staff were kind and helpful. Keeping our customers informed throughout the repair process is a priority for us, and we're glad we could meet your expectations. Your recommendation means a lot to us.
Kind Regards,
Team SO-SURE
Contents Insurance …
Took contents insurance out with SoSure, very competitive price and low excess, even lower if you use the app and create an inventory. This is an easy process and quite a useful tool to realise what items you own and the value totalled up. Had a few queries which I emailed and I got an answer same day. Haven’t had to make a claim so I cannot say how easy or difficult that could be.
4 February 2024
Reply from SO-SURE
Hi Kathleen,
Thank you for sharing your experience with us! We're delighted to hear that you found our contents insurance competitive in price, with a low excess, and that creating an inventory using our app was useful for you. Providing tools to help our customers understand their coverage and assets is important to us. We're also glad that you received prompt responses to your queries via email.
Kind Regards,
Team SO-SURE
Quick response via chat
Quick response via chat, and very efficiently updated my insurance to my new phone, and even better with no additional cost!
1 February 2024
Reply from SO-SURE
Hi Angela,
Thank you for your feedback! We're glad that our chat support was able to assist you quickly and efficiently with updating your insurance to your new phone. We always aim to provide seamless service for our customers, and we're delighted that you were able to transition smoothly without any additional cost.
Kind Regards,
Team SO-SURE
Excellent service
Excellent service. No hassle when needing to make a claim and was all done within good time.
9 February 2024
Unprompted review
Reply from SO-SURE
Hi Jade,
Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our service and that your claim was processed without any hassle and promptly.
Providing efficient and hassle-free claims assistance is a top priority for us.
Kind Regards,
Team SO-SURE
The company very good thank u
24 December 2023
Unprompted review
Reply from SO-SURE
Hi Ayoub,
We're delighted to hear that you're satisfied with our service. If you ever need assistance or have any questions in the future, don't hesitate to reach out.
Thank you for choosing us, and we appreciate your feedback!
Kind Regards,
Team SO-SURE
Reply from SO-SURE
Hi Andrew,
We're thrilled to hear that you found our service easy to use, quick to set up, and reasonably priced! Providing a seamless experience at an affordable cost is our goal, and we're glad we could meet your expectations.
Kind Regards,
Team SO-SURE
Money paid for claim with no quibble and quick resolution
Phoned up and made the claim no issue. Given options regarding how I would repair my phone. I chose to go through apple direct and this meant I was not without a phone. For me this worked really well. Quote for repair accepted without quibbling and money put in my account within a few days. I was very happy with the service.
15 January 2024
Unprompted review
Reply from SO-SURE
Hi Phillip,
Thank you for sharing your positive experience with us!
We're delighted to hear that you found the claims process straightforward and that our options for repair suited your needs. Ensuring our customers have a seamless experience during what can be a stressful time is our priority.
We appreciate your feedback and thank you for choosing us for your insurance needs.
Kind Regards,
Team SO-SURE
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