Little's Coffee Co Reviews 561

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product, highlighting its delicious taste and the wide variety of flavors available, including excellent decaf options. Many people appreciate the ease of use for different coffee preparations. The delivery service is frequently commended for being fast, efficient, and well-packaged, with many consumers receiving their orders promptly. However, some people were dissatisfied with the quality, noting that certain flavors had a metallic taste or were weak and tasteless. A few other people also felt that the price was too high for the perceived quality. Additionally, some customers experienced issues with slow delivery times or problems with specific couriers, leading to delays and frustration.

What people talk about most

Product

Users describe positive interactions with the product, praising the great flavor, especially in decaf... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the coffee's taste, describing it as "very... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers praise fast delivery, with orders... See more

Price

People report ambiguous experiences with price. While some consumers find the coffee to be good value,... See more

Based on these reviews

Rated 5 out of 5 stars

I love this coffee, it's replaced all other brands I used. It's easy to use to make iced lattes or frappes or just a standard black or white coffee. Tastes great with zero sugar literally couldn't ask... See more

Company replied

Rated 5 out of 5 stars

Saw the Dragon’s Den advert and was intrigued. I already own two coffee machines (!!!). Surely instant coffee can’t get anywhere close? Decided to buy a couple of selection packs of the flavoured... See more

Company replied

Rated 5 out of 5 stars

I’m a coffee lover and have always stuck to the traditional way of drinking it. I came across this one at John Lewis and decided to try something different. Paired with a touch of double cream, the... See more

Company replied

Rated 5 out of 5 stars

I had to give up coffee 7 years ago after being diagnosed with two arrhythmias and caffeine was a trigger. After spending a small fortune on disappointing decaf options, I finally tried Little coffee.... See more

Company replied


Company details

  1. Food Manufacturer
  2. Food Products Supplier

Written by the company

Turn up the flavour with Little's premium range of flavoured instant coffee. We are Little's; rule breakers, risk takers and coffee makers.


Contact info

4.2

Great

TrustScore 4 out of 5

561 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Fast Delivery

Fast Delivery, well packaged no complaints with service

25 March 2026
Little's Coffee Co logo

Reply from Little's Coffee Co

Thank you for your kind words! We’re glad everything arrived quickly and safely 😊

Rated 5 out of 5 stars

For the first time in having your…

For the first time in having your coffee it is very very nice

22 February 2026
Little's Coffee Co logo

Reply from Little's Coffee Co

Thank you so much! We’re thrilled you enjoyed your first experience with our coffee. ☕💛

The Littles Coffee Team

Rated 4 out of 5 stars

Love the aroma of cinnamon

I’ve been looking for a cinnamon flavoured coffee and yours didn’t disappoint. I really enjoy a morning mug of this.

25 January 2026
Little's Coffee Co logo

Reply from Little's Coffee Co

Thank you so much for your lovely review!

We are really glad you enjoyed the cinnamon aroma, it’s one of our favourite blends too. We love to hear that its become part of your morning routine.

We truly appreciate you taking the time to share your experience and hope you continue to enjoy many more cosy mornings with Little’s Coffee.

Rated 5 out of 5 stars

Great flavour in a jar.

Great flavour in a jar..and speedy delivery.

25 January 2026
Little's Coffee Co logo

Reply from Little's Coffee Co

Thanks so much for the lovely review! 😊
We are glad you’re enjoying the flavour and the speedy delivery, the perfect combo! Hope your next cup’s just as good ☕️

Rated 1 out of 5 stars

Tasteless, yet strangely bitter

I have been buying Little’s Rich Hazelnut instant coffee for years, and it is not the same product anymore.
The hazelnut flavour has virtually disappeared, the coffee now tastes bitter yet oddly bland, and I have to use two teaspoons per cup instead of one heaped teaspoon just to get anything resembling flavour — and even then, the hazelnut is barely detectable.
I contacted Little’s directly to raise this, and the response was extremely disappointing. I was simply told that nothing has changed, with no attempt to engage seriously with my feedback. The implication was essentially that the problem was my imagination, despite the very obvious loss of flavour and change in taste.
I have an experienced palate and know exactly how this coffee used to taste. Something has changed — whether it’s the beans, the roast, the flavouring strength, or the processing — and dismissing loyal customers instead of acknowledging the issue is not acceptable.
Sadly, this was once a favourite, but I won’t be buying it again.

27 January 2026
Unprompted review
Little's Coffee Co logo

Reply from Little's Coffee Co

Thank you so much for taking the time to get in touch and share your experience. We’re really sorry that the current Rich Hazelnut blend hasn’t been what you hoped for, we completely understand how disappointing it can be when a favourite product doesn’t taste as expected.

The blend was updated in late 2023 following careful development and consumer testing, where it was well received by many customers. however we know that taste is very personal.

We really appreciate your long-standing support and your loyalty to Little’s Coffee. Hearing directly from customers like you is so valuable, and we’re grateful you took the time to share your thoughts with us.

Rated 5 out of 5 stars

Love!

Love!! This company !!!!!
I’m a decaf coffee girl . Not choice but for medical reasons .
I’m a coffee addict and dislike all instant decaf coffees and
Trying to find variants in decaf coffee is impossible and disheartening
!!!! But now with this amazing company wow !!!
I bought a jar of (now my fav coffee .) hazelnut at a local garden centre ,
I then googled the coffee company l and found They have all the flavours you can think off ! And decaf all the way !!!
It’s instant but !!!!! It has a smooth taste unlike all other instant decaf coffees great quality
I add mine also to roasted ground coffee and mmmmm delicious . And take with me when decaf coffee is not an option
This is my Sunshine in a mug
I orderd on Amazon the variety decaf pack as a treat at Xmas
I then ordered from the company itself. To buy individuals . The delivery was super quick . Packaged amazingly . Soooo all in all 5 * plus
Only downside is cost unfortunatley I can’t afford regularly . But that’s quality and I 100% back them as a customer .
And to anyone like me who needs that quality flavour and taste . This is the one for you !!!!! Enjoy ❤️

20 January 2026
Unprompted review
Little's Coffee Co logo

Reply from Little's Coffee Co

Thank you so much for this lovely review ❤️
We’re thrilled to hear how much you’re enjoying the decaf range and that it’s brought great flavour back into your coffee moments. “Sunshine in a mug” truly made our day!

Thank you for your support and for sharing the love it means everything to us ☕✨

Rated 5 out of 5 stars

Exceptional coffee backed with exceptional customer care

As a long time nespresso subscriber, I was intrigued by the potential of new flavours and tastes. Littles deliver on both the product and customer care. I had a minor issue which was rectified personally.
Looking forward to enjoying new flavours.
Thank you

16 January 2026
Unprompted review
Little's Coffee Co logo

Reply from Little's Coffee Co

Hey Don,

Thanks so much for the great feedback and glad we were able to sort the delivery issue out!

We hope your enjoying a delicious cup of coffee right now 😊☕

Rated 1 out of 5 stars

Don't get the hype?

Saw on Dragon's Den, thought I'd give them a chance. Ordered small jar of Columbian instant and hazelnut flavour. Columbian was absolutely tasteless. Maybe clever marketing needing to triple the dose to get any flavour? Happy to see the end of the jar. Hazelnut flavour tastes as bad as the jar smells. Horrible.

13 January 2026
Unprompted review
Little's Coffee Co logo

Reply from Little's Coffee Co

Hi There,

We are really sorry to hear that our coffee didn’t meet your expectations, taste is very much a personal preference, and we understand that our flavour profile won’t suit everyone.

We appreciate you giving us a try after seeing us on Dragon’s Den and taking the time to share your honest feedback.

While we’re disappointed it didn’t meet your expectations, your comments are noted and help us as we continue to refine our products.

Rated 1 out of 5 stars

Good coffee but shocking customer…

Good coffee but shocking customer service. Last coffee subscription lost by courier but still waiting for promised refund from Little’s for over 3 weeks now. Numerous emails sent to chase refund but they just ignore.

9 January 2026
Unprompted review
Little's Coffee Co logo

Reply from Little's Coffee Co

Hi Helen,

We’re really sorry about this, the delay was completely our fault, and we genuinely apologise for the frustration it caused.

Your refund has now been fully processed, and we’ve also sent you a goodwill package as an apology. We truly appreciate your patience, even though this should have been handled much sooner.

Thank you for taking the time to share your experience, your feedback helps us do better, and we’re sorry we let you down this time.

Littles Coffee

Rated 5 out of 5 stars

New Flavour, New Mood. Why Not?

I’m a coffee lover and have always stuck to the traditional way of drinking it. I came across this one at John Lewis and decided to try something different. Paired with a touch of double cream, the slight bitterness of the coffee blends beautifully with the richness, especially alongside an almond croissant.

Sometimes, trying a new flavour is all it takes to refresh the start of a new day. 🌿

3 January 2026
Unprompted review
Little's Coffee Co logo

Reply from Little's Coffee Co

Hey Sienna,
Thank you so much for this lovely review! We’re thrilled you gave something new a try and even happier that it became part of such a perfect morning ritual. Coffee, double cream, and an almond croissant sounds like an unbeatable combination ☕🥐 Here’s to refreshing starts and new flavours!

Rated 1 out of 5 stars

Five stars for the coffee

Five stars for the coffee, -4 for having such disregard for the customer that they use Evri for delivery. I still haven't received my order after 4 days. They charged £3.50 for delivery. I feel that companies that use Evri should offer a negative postage charge for the hassle of having to chase the order and go through the process of a refund / replacement.

I won't be using them again until they use a proper courier or at least provide the option of an alternative.

12 December 2025
Unprompted review
Little's Coffee Co logo

Reply from Little's Coffee Co

Hi Chris,

I'm so sorry your parcel was delayed with Evri. If you're still waiting for your delivery, please contact our customer support team at Hello@wearelittles.com and we'd be happy to assist.

We do offer DPD as alternative delivery service at checkout. Nevertheless, we hear your feedback and I'll be discussing your comments with our team so we can explore additional shipping options in the future.

Rated 5 out of 5 stars

Great coffee!

Delivery within 3 days. (A little slower if you order on a weekend but everyone deserves a day off!)
Emails responded to within 24 hours Great coffee.
Would highly recommend buying your coffee from Little's

24 November 2025
Little's Coffee Co logo

Reply from Little's Coffee Co

Thank you for your kind words!

Rated 5 out of 5 stars

Great tasting coffee and service second…

Great tasting coffee and service second to none. Delivery was fast and I was delighted to find a bonus coffee bag in my order. Thanks so much Littles

30 November 2025
Unprompted review
Little's Coffee Co logo

Reply from Little's Coffee Co

Thank you for your lovely review!

Rated 5 out of 5 stars

Been a huge fan of Christmas Spirit…

Been a huge fan of Christmas Spirit Flavour for years! The Ginger Bread is a close second. Prompt delivery and well packaged jars plus free postage on my 12 jars!

8 November 2025
Unprompted review
Little's Coffee Co logo

Reply from Little's Coffee Co

Thank you so much for your lovely review!

Rated 5 out of 5 stars

I purchased these coffees as a gift for…

I purchased these coffees as a gift for my son’s Christmas hamper. He has tried a couple before and highly recommended them to me. Online shop was easy to navigate, they arrived quickly and so well packaged.

25 October 2025
Little's Coffee Co logo

Reply from Little's Coffee Co

Hi Karen, thank you so much for your lovely review!

Rated 5 out of 5 stars

Great coffee and Customer Service

Great coffee - the office loves it and we need to reorder it monthly. Especially love the Pumpkin Spice.

Have had a few annoying delivery problems with their supplier but their Customer Service agent Aimee is brilliant and responds almost immediately.

Definitely give it a try if you like something a little different in your coffee..

30 October 2025
Unprompted review
Little's Coffee Co logo

Reply from Little's Coffee Co

Thank you so much for your kind words, we truly appreciate your continued support!

Rated 2 out of 5 stars

The delivery times are insane

The delivery times are insane. It’s been over a week now and still haven’t received my order. They really need to address who they are using or improve the shipping times. It’s 2025 speed of delivery is important !! I already won’t buy again simply because of how slow the delivery is.

1 November 2025
Unprompted review
Little's Coffee Co logo

Reply from Little's Coffee Co

Hi Samuel,

Thank for your sharing your feedback. I'm so sorry you've experienced shipping delays when ordering with us. We agree delivery time is important and we're always willing to help with courier issues in anyway we can!

Please drop us an email at Hello@wearelittles.com so we can investigate the delay for you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look