While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their high quality, often describing them as a "game changer" for those managing dietary restrictions like diabetes or following a low-carb diet. Many people appreciate the taste and texture of the bread, wraps, and other items, finding them to be excellent substitutes for traditional bread products. The delivery service is also frequently highlighted as quick and reliable, with orders often arriving earlier than expected. However, some customers also noted that the price of the products is quite steep, with a few feeling that the quality did not always match the cost. There were occasional reports of products arriving moldy or having an unpalatable taste and rubbery texture, leading to dissatisfaction for some. Additionally, a few people expressed concerns about the presence of certain additives in the products.

What people talk about most

Product

Users describe positive interactions with the product. Many customers praise the taste and quality of the... See more

Quality

Reviewers highlight positive aspects of quality. Many consumers praise the products for being tasty, filling,... See more

Price

Consumers find price to be ambiguous. Many reviewers consider the products expensive, citing examples like... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express satisfaction, praising the ease... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many praise the speed of delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m a long term customer and impressed with the quality and service. The seeded brown bread is amazing, however, just some positive criticism, I personally find the white bread products could do with... See more

Company replied

Rated 5 out of 5 stars

Whilst dieting I have 2 seeded sandwiches a day with either cheese and onion or tuna and sweetcorn fillers from local supermarkets and find them lovely filling meals which have included 300 ml of fr... See more

Company replied

Rated 5 out of 5 stars

Absolutely love all the Heylo products from the brown nutty bread, bagels, wraps, granola and my particular favourite the cinnamon & raison bread which tastes like hot cross buns all year round! Keeps... See more

Company replied

Rated 5 out of 5 stars

Am now on my 3rd order of the seeded and white bread which has been revolutionary as a newly diagnosed type 2 diabetic.. no spikes, just amazing flavour & texture. ALS just received the raised & cinna... See more

Company replied


Company details

  1. Health Food Store
  2. Bakery

Written by the company

Welcome to Heylo - where baked goods and low-carb living finally come together in a satisfyingly delicious way. We’re a team of passionate low-carbers and foodies working together to create tasty low-carb and keto products, so that you can enjoy your favourite baked goods – while achieving your nutritional goals. We care about each and every customer's journey with us and welcome feedback that helps us improve. Our dedicated customer service team will always do their best to help, and we aim to answer customers’ queries within 24 hours (but it’s usually much quicker than this). Please feel free to get in touch!


Contact info

4.1

Great

TrustScore 4 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Been using Heylo for a short period but…

Been using Heylo for a short period but I have to say, they have been brilliant. I'm on a low carb, no sugar diet and these products fit my dietary plan perfectly. Fast delivery and great product. Need more special offers though as not cheap :) I'll be back for sure.

16 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Thanks very much for sharing. It's great to here that HeyLO! breads are working well for you. We are still a young company but as we grow we'll be able to pass the savings of being a larger company onto our customers. x

Rated 4 out of 5 stars

Nice

Their products are excellent we are doing keto it means you can eat bread products and enjoy. The white bread products are a bit spongy but the seeded products are nice, favourites in our house are the bagels.
It arrived quickly and any problems are rectified quickly.
Saying all that it is expensive and I believe they should lower the price

12 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Thanks very much for your feedback. It's great to hear that HeyLO! goodies are working well for you. We are still a young company but as we grow we'll be able to pass the savings of being a larger company onto our customers x

Rated 5 out of 5 stars

Life changer for me as need to carb…

Life changer for me as need to carb count now and I can still enjoy these delicious products highly recommend

17 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, We're so pleased to hear that HeyLO! goodies are a help with your low-carb living. Thanks so much for sharing. x

Rated 5 out of 5 stars

Absolutely fantastic products 👏 they've…

Absolutely fantastic products 👏 they've been an absolute game changer for me. I've been eating lower carb food for the last year and a half and felt better for it. Haylo has given me the option to have a variety of delicious products that I wouldn't normally have. Thanks guys.

17 May 2025
Unprompted review
Heylo logo

Reply from Heylo

You're so welcome! It makes our day to hear that that HeyLO! goodies have been a game changer for you. Thanks very much for your support. x

Rated 5 out of 5 stars

Finally, Low-Carb That Doesn’t Taste Like Cardboard

I’ve been diabetic for a few years now and honestly, finding food that’s low carb and actually enjoyable is harder than it should be. Most of the time it’s either dry, bland, or just weirdly fake tasting. But Heylo surprised me in the best way.

Their toast is probably the first low carb bread I’ve had that feels like actual bread. It holds together, toasts well, and tastes great. Their granola is solid too—crunchy, not overly sweet, and doesn’t spike my sugar levels, which is a win. The snacks are proper handy when I’m on the go and don’t want to mess up my numbers.

It just feels like they get it. No weird ingredients, no aftertaste, just good food that works for people like me who still want to enjoy what they eat without worrying every five minutes.

17 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Your feedback is fantastic to hear - thanks so much! We're so happy that HeyLO! goodies are making a difference for you. x

Rated 5 out of 5 stars

Fantastic substitute for regular bread on keto diet

Was on keto diet and found the one thing I was really missing was bread,then I found Heylo and it changed my diet immediately.ive tried all the breads they make and regularly order it,wouldn't do without it now I've completely taken to the keto lifestyle.although they are not exactly like regular bread they are a fantastic substitute and very low in carbs,love it all

17 May 2025
Unprompted review
Heylo logo

Reply from Heylo

It's fab to hear that HeyLO! is a help to your low-carb journey. Thanks so much for sharing x

Rated 5 out of 5 stars

Enjoying food whilst cutting carbs

Without Heylo I doubt whether I would be able to carry on with a low carb diet. 50 lost but continue to enjoy bread and pizza

17 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, It makes our day to hear this! It's exactly what HeyLO! is here to do! Thanks so much for sharing x

Rated 4 out of 5 stars

My favourite product is the pizza…

My favourite product is the pizza bases! It makes my life so much easier and it's delicious.
The granolas are yummy. The buns and breads are nice fluffy alternatives- they're best when toasted.

17 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Thanks very much for your review. We love hearing that you're enjoying your HeyLO! goodies! x

Rated 5 out of 5 stars

Ken&Jean …

I really enjoy all the Heylo products from the brown nutty bread, bagels, wraps, granola and my particular favourite the cinnamon & raison bread which tastes like hot cross buns all year round! Keeps my carbs low and my weight down - I can enjoy barbecues with family and friends

17 May 2025
Unprompted review
Heylo logo

Reply from Heylo

It makes our day to hear that you're enjoying HeyLO! goodies - especially at family BBQs! Thanks very much for your support. x

Rated 5 out of 5 stars

Nice taste

The seeded bread is really nice, it’s filling and has a nice flavour. The slices are small but I find are enough

17 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Thanks very much for sharing. It's great to hear you're enjoying HeyLO! seeded bread. x

Rated 5 out of 5 stars

Great products!

Great products! Have tried other low carb brands and they don't come close. The cinnamon and raisin bread is just lovely. Would highly recommend

17 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Thanks so much for sharing! It's fab to hear that you're enjoying HeyLO! goodies. :)

Rated 5 out of 5 stars

Keto Game changer

Customer service is above and beyond and so are the products compared to other like wise low carb brands.
Heylo has a real community of followers who love to share ideas,experiences and recipes.
The phrases “game changer” “Thankyou soo much” and “I never thought I’d be able to eat bread and be Keto” are phrases that are used over and over again.
Well done to Heidi and her team for listening to feedback and communicating and not giving up on their customers and continued to develop a fabulous product and service

17 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Thanks very much for your review and support. We really appreciate it! And we're so happy that you're enjoying HeyLO! x

Rated 5 out of 5 stars

I love Heylo

I love Heylo, they are a great company to purchase from. Site is easy to navigate and they always keep you up to date with shipment progress which in my experience has always been spot on. I especially love the new whole meal bread. 😊

30 April 2025
Unprompted review
Heylo logo

Reply from Heylo

It makes our day to hear this! We're so happy that you're loving your HeyLO! goodies. Thanks so much for sharing x

Rated 5 out of 5 stars

Excellent low carb bread substitute

Really great low carb, high protein bread products, I now have the rolls, wraps, flat breads and hot dog rolls on subscription. Do they taste exactly the same as bread, no, but they are a brilliant substitute to make a low carb high protein diet easy and sustainable long term as you don't feel like you're missing out.

It's not cheap, but paying for the convenience is well worth it as sticking to low carb is so much harder otherwise. Also they are a small start-up without the benefit of economies of scale, so I think the price is very fair.

1 February 2025
Unprompted review
Heylo logo

Reply from Heylo

Thanks so much for such a detailed review - it's great to get your feedback :) And it's fantastic to hear that HeyLO! goodies are working so well for you. x

Rated 5 out of 5 stars

I ordered the wheat bread and brownies…

I ordered the wheat bread and brownies and they were fantastic
The Royal Mail delivered to the wrong address but Heylo were very very helpful and redelivered within a few days.

The bread is the best on the Market I think and helped my Keto journey - 8 weeks in I am loosing about 2 pound a week,

Thank-you again and I am reordering again - Great products and the company deserves every success.

Patrick

17 May 2025
Unprompted review
Heylo logo

Reply from Heylo

It makes our day to hear that HeyLO! goodies have helped on your keto journey. Thanks very much for your support. X

Rated 5 out of 5 stars

Best Low Carb Bread!

I have been buying Heylo Lighter White Loaf on subscription for months now and I have to say it is the best low carb substitute for bread I have tried. I also have the cinnamon and raisin load every now and then, which is also great. I have had the odd item go mouldy, but if you contact them, they send replacements, and now I freeze straight away. I will keep buying!!!

17 May 2025
Unprompted review
Heylo logo

Reply from Heylo

It's lovely to hear that you're enjoying your HeyLO! Lighter White and Cinnamon and Raisin. Thanks so much for sharing! x

Rated 4 out of 5 stars

White bread rolls and bread are a great…

White bread rolls and bread are a great alternative to normal bread products and helps me to keep my weight stable as I only need to look at carbs and put on weight. Only negative is the price.

10 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Thanks very much for your review! It's great to hear that HeyLO! goodies are working well for you. x

Rated 5 out of 5 stars

Heylo products are top draw

Heylo products are top draw, I mainly buy breads but have used some other products like granola. Definitely recommend Heylo products.

17 May 2025
Unprompted review
Heylo logo

Reply from Heylo

Thanks so much for sharing! It's fab to hear that you're enjoying HeyLO! goodies. X

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look