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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers had a great experience with this company. Customers are really happy with the products, highlighting their quality and how well they satisfy the need for low-carb alternatives, especially for those managing diabetes. Many appreciate the taste and texture, finding them to be excellent substitutes for traditional bread and other baked goods. The delivery service is consistently praised for being quick and efficient, with many people noting that their orders arrive well-packed and on time. However, some people were dissatisfied with certain aspects of their order, mentioning issues with products arriving moldy or having an unpleasant texture. There were also concerns about the pricing, with some customers finding the products to be expensive, especially given occasional quality inconsistencies.

What people talk about most

Product

People report positive experiences with product. Many customers praise the taste and texture, especially for... See more

Quality

Reviewers highlight positive aspects of quality, particularly praising the taste and texture of various... See more

Order

Consumers find order experiences to be ambiguous. Many customers praise the easy ordering process and fast... See more

Price

Clients share ambiguous opinions on price. Many reviewers find products expensive, citing examples like a... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything arrived beautifully packed and on time. The rolls were all soft and spongy I was very excited about trying! The cinnamon loaf was nice but the white loaf has left me feeling nauseous.... See more

Company replied

Rated 5 out of 5 stars

Whilst dieting I have 2 seeded sandwiches a day with either cheese and onion or tuna and sweetcorn fillers from local supermarkets and find them lovely filling meals which have included 300 ml of fr... See more

Company replied

Rated 5 out of 5 stars

Absolutely changed my life! Have tried brown bread, granola, brownie bars all fabulous. Was diagnosed with diabetes 3 months ago but determined to fight it, so wearehalo was an amazing find. Just rec... See more

Company replied

Rated 5 out of 5 stars

Am now on my 3rd order of the seeded and white bread which has been revolutionary as a newly diagnosed type 2 diabetic.. no spikes, just amazing flavour & texture. ALS just received the raised & cinna... See more

Company replied


Company details

  1. Health Food Store
  2. Bakery

Written by the company

Welcome to Heylo - where baked goods and low-carb living finally come together in a satisfyingly delicious way. We’re a team of passionate low-carbers and foodies working together to create tasty low-carb and keto products, so that you can enjoy your favourite baked goods – while achieving your nutritional goals. We care about each and every customer's journey with us and welcome feedback that helps us improve. Our dedicated customer service team will always do their best to help, and we aim to answer customers’ queries within 24 hours (but it’s usually much quicker than this). Please feel free to get in touch!


Contact info

4.1

Great

TrustScore 4 out of 5

205 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

What can I say?

What can I say: best keto friendly products I have tried and I've tried a lot available on market products. My favourite? Hard to choose because so far what I have ordered is a "little heaven" for me....ordered twice already and getting ready to place my third and not last order....Well done Heylo!!! You make me 😊 happy for sure!!!!

10 October 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks so much for your lovely review. We really appreciate your support, and we're thrilled to hear that Heylo breads are making you happy! 💜😊💜 Love from, The Heylo Team

Rated 4 out of 5 stars

I've bought twice now from Heylo

I've bought twice now from Heylo. I've had to give up standard bread products for health reasons, which was hard because I love bread. Heylo products are expensive but I see them as an occasional treat. The bagels, seeded rolls and pizza bases are particularly good.

15 October 2024
Unprompted review
Rated 4 out of 5 stars

Best low carb bread products available

I’ve been using the seeded bread, white rolls and sub rolls for about 6 months now. I order and then freeze as soon as I get them. As a treat from time to time I get a Cinnamon and fruit loaf too. I love the seeded bread toasted with a number of toppings for breakfast . I use the rolls with burgers or as a breakfast with eggs and sausages. I also use the subs for hot dogs. I’ve tried other low carb bread products but none are even remotely close to the taste and quality of Heylo. I can’t imagine my life without it. I’m eating Heylo bread products on a daily basis and it’s helped me to reach my weight loss goals.

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company! Products blow others out of the water! Not sure how they do it! Must be magic! Definitely a winner for low carb products any day of the week! Love it 🫶🏻💕💕

15 October 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thank you very much for sharing! We love to hear that you're enjoying Heylo bread. 💕💕😊 Love from, The Heylo Team

Rated 5 out of 5 stars

Heylo newbie loving it so far.

I have been trying to lose weight and these could be the absolute answer to my prayers.I love everything bread, breakie, lunch, dinner.My first order of the starter bundle it looks small but has lasted us as long as our normal loaves.Small yes, slightly different but with your toppings and fillings it's okay.I have ordered again with different items to try and eyeing up other options.Just weighed myself a week in with heylo and two pounds down.Thankyou heylo.

20 July 2024
Unprompted review
Rated 5 out of 5 stars

Wow - delicious!!

Wow. Their fluffy white bread is extremely delicious. It's a game-changer. It's the first day but I suspect I'll be a customer for life.

17 July 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thank you very much for sharing. It's great to hear that you're enjoying the Heylo Lighter White!💜😊💜 Love from, The Heylo Team

Rated 1 out of 5 stars

Sadly won't use again which is a shame

Sadly won't use again which is a shame, ordered the bundle, only received cinnamon bread, contacted them and they said was a problem their end, fair enough mistakes happen occasionally, received the rest of the order and it was all squished and smashed because it was shoved into a box that was too small! I wanted to subscribe as the cinnamon and raisin bread was lovely but customer care is lacking.

13 July 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi,
Please accept our apologies for the errors on your order. We hope you were satisfied with the replacement items that we've sent and that they've gone some way towards reassuring you that we genuinely care about every customer's experience. If we can help further, please don't hesitate to contact us at heretohelp@weareheylo.com
Kind regards, The Heylo Team

Rated 2 out of 5 stars

A lot of money for it not to be packed safely

My first order was fine and packaged with care!

This order wasn't and everything in the box was smashed, everything!!

Sadly, will be sourcing different keto products

5 July 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi,
Thanks for your feedback - we appreciate all comments that help us improve. Please accept our apologies for this packing error - it's not our usual standard. We have a range of box sizes and are always working on improved packing methods.

Please let us know which items need replacing at heretohelp@weareheylo.com as we'll always replace items that don’t arrive in top condition
Kind regards,
The Heylo Team

Rated 1 out of 5 stars

Mould growing on hot dog rolls that…

Mould growing on hot dog rolls that were in date. Not the experience I expected from an expensive product. Emailed to complain many weeks ago but have yet to receive a response. Truly shows they aren’t interested in feedback and response to such.

23 May 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi,
We’re really sorry to hear there was a problem with your bread. Although we put a lot of resources and expertise into Heylo products – including lab testing – low carb items can be occasionally susceptible to shortened shelf life, especially depending on transit conditions.

However, we guarantee 5 days freshness on arrival and will always replace or refund items that don’t arrive in top condition. Please let us know at heretohelp@weareheylo.com how we can help.
Kind regards, The Heylo Team

Rated 1 out of 5 stars

Mould growing on Bagels!

Order 4x packs of the Heylo bagels. 2 of the packs had bagels with mould growing on them even though the best before date was still 5 days away which doesn’t give me any confidence about the quality assurance their products go through. I understand products can become mouldy but would not have expected mould to be growing on the bagels when the best before date was still 5 days away. Not likely to be ordering anything from Heylo again and wouldn’t recommend to anyone else based on my experience.

22 May 2024
Unprompted review
Heylo logo

Reply from Heylo

Hi,
We’re really sorry to hear there was a problem with your bread. Although we put a lot of resources and expertise into Heylo products – including lab testing – low carb items can be occasionally susceptible to shortened shelf life, especially depending on transit conditions.

However, we guarantee 5 days freshness on arrival and will always replace or refund items that don’t arrive in top condition. Please let us know at heretohelp@weareheylo.com how we can help.
Kind regards, The Heylo Team

Rated 5 out of 5 stars

Will order more!

Ordered 2 packs of granola on Friday. Arrived by Monday. I have tasted both and they are absolutely to die for. I'd buy them even if I wasn't on a low carb diet. Delicious.

15 April 2024
Unprompted review
Rated 4 out of 5 stars

Delivery fast and well packaged

Delivery fast and well packaged. For keto bread, the slices are tiny and smell very strange. Had the seeded loaf and white bundle to try.
Found the seeded one very dusty and mealy. Almost smelled like bird seed mix. The bread toasts ok and elevated the smell slightly. For the price, it's not worth the cost in flavour.

22 March 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant products

Very quick delivery and packaged really well. The seeded bread,bagles and raisin and cinnamon loaf are absolutely delicious.

8 March 2024
Unprompted review
Rated 5 out of 5 stars

Amazing bread products & crackers

Just amazing. Everything I’ve tried is just excellent. Customer service is great as my second order went missing through no fault of the company and Carolyn quickly replaced this and delivered it when I could be around to receive it. My freezer is now filled with portion controlled bread products and can’t believe how these low carb products can be so nice. Will be ordering going forward!

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Love Heylo!

Great customer service, fast delivery very tasty bread that supports my diet which thanks to your products seems effortless now!!
I am very happy that I have come across your website and I have already recommended your products to a few friends of mine.
It would be great if you'd have a refer a friend campaign!
Excited to try all of your products and would love to hear via newsletter when you have a new product added to your product range!
Congratulations to this great business 👏

11 January 2024
Unprompted review

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