Easy ordering & manage subscriptions. The first Spring in 4yrs without weeks suffering flu/chest infection. This 71yr old Vg & Gf eater is loving life & just managed 3w in LA playing tag & jumping wav... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love this product! I started taking pro metabolic late last year as I was feeling bloted and couldn't lose weight as easy due to peri menopause. Since taking this i have definitely noticed improvem... See more
Company replied
Excellent service, wrote a email because un post said my item was delivered on such a date, but unfortunately I didn’t receive on that date, which I contacted feel which they contacted me back st... See more
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Used the live chat option to sort out a technicality .. which turned out to be nothing more than my poor computer literacy. Amy was patience personified, explaining what I should do via the live... See more
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Company details
About Feel
Written by the company
About Feel
At Feel, we believe in the power of clean, high-performance wellness products to support both inner and outer beauty.
Our products combine evidence based formulas and clean ingredients that complement each other for maximum results.
All our products are designed to promote improved overall well-being, healthier hair, skin and nails, delivering maximum results with each use.
Get 20% OFF your first order
Code: TRUSTPILOT
Contact info
London, United Kingdom
- hello@wearefeel.com
- wearefeel.com
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Service
Excellent customer service, I received a response to my query almost straight away and they were very helpful.
27 April 2026
Unprompted review
Reply from Feel
Thank you so much for your kind review! We’re really pleased to hear that the team were able to respond so quickly and help with your query.
We really appreciate you taking the time to share your experience!
Best,
Jonathan.
Recommended for quality
Recommended for quality, service, and environmental responsibility 🌿
I feel such an improvement in my health since starting the multi-vitamins and then adding the menopause supplements in the last year. These are the best quality products I have found on the market to date. I plan to try the collagen next.
25 April 2026
Unprompted review
Reply from Feel
Thank you so much for your lovely review! We’re so pleased to hear that you’ve noticed such a positive improvement since starting the Multivitamin and adding Menopause to your routine over the last year.
It really means a lot to hear your kind words about the quality of our products, service, and environmental values as well. We hope you love Pro Collagen just as much when you try it!
Best,
Jonathan
Great products and good service
Great products. Had an issue with my subscription and this was sorted quickly and efficiently by the customer service team.
24 April 2026
Unprompted review
Reply from Feel
Thank you so much for your review! We’re really pleased to hear you’re enjoying the products, and that the Customer Service Team were able to get your subscription issue sorted quickly and efficiently.
We really appreciate you taking the time to share your experience.
Best,
Jonathan.
Feel collagen and pro metabolic
I use the collagen and the pro metabolic and its a game changer for me, they both taste great, i usually take together in one glass and they are very fruity, i stopped taking for few days and the difference in how i felt was noticeable straight away so cannot be without them. Amy helped me choose products and was very helpful and knowledgeable about the products
24 April 2026
Unprompted review
Reply from Feel
Thank you so much for sharing this! We’re so pleased to hear that Pro Collagen and Pro-Metabolic have been such a game changer for you, and that you’re enjoying the taste as well!
It’s amazing to hear that you noticed such a difference when stopping for a few days too. We’re also really happy that Amy was able to help you choose the right products and provide knowledgeable support along the way.
Best,
Jonathan.
Really fast and supportive customer…
Really fast and supportive customer service, helped me with my subscription query and solved the issue within 30 minutes of getting in touch. Thank you!
24 April 2026
Unprompted review
Reply from Feel
Thank you so much for your kind review! We’re really pleased to hear the team were able to support you quickly!
We really appreciate you taking the time to share your experience!
Best,
Amy.
Menopause
Great product have been taking for a while now and feel great so glad I decided to try this
23 April 2026
Unprompted review
Reply from Feel
Thank you so much for your kind review! We’re really pleased to hear you’ve been enjoying the product and feeling the benefits over time.
We’re so glad you decided to give it a try, and we really appreciate you taking the time to share your experience.
Best,
Jonathan.
Love this product
Great service , use the vegan collagen.
Have been using consistently now for about 8 months and I’m getting compliments on my skin , people asking what products I use - it’s the vegan collagen I say !
23 April 2026
Unprompted review
Reply from Feel
Thank you so much for your review! We’re so pleased to hear that after 8 months of consistent use you’re seeing such great results, and even getting compliments on your skin!
We love that you’re confidently recommending Pro Collagen as well, that means a lot to us.
Best,
Jonathan.
I always get good help from Feel
I always get good help from Feel. No matter what the issue is or advice I need, they are always seem to be available.
So thank you Feel.
21 April 2026
Unprompted review
Reply from Feel
Thank you so much for the review Sonia! We truly appreciate it!
Best,
Jonathan.
Good company always answer questions…
Good company always answer questions quickly. I've been taking feel for joints and I think it has been helping me.
22 April 2026
Unprompted review
Reply from Feel
Thank you so much for your kind review! We’re really pleased to hear that you’ve found the team quick to help, and that you feel the product has been supporting your joints as well.
We really appreciate you taking the time to share your experience.
Best,
Jonathan.
Outstanding products and customer service!
Always such great customer service from the team at We Are Feel.
Matches up with the amazing products offered too. I use the collagen and the menopause supplements which have done me the world of good since entering the peri stages of life.
22 April 2026
Unprompted review
Reply from Feel
Thank you so much for your kind review! We’re so pleased to hear that you’ve had such positive experiences with the team, and that both Pro Collagen and Menopause have been such a helpful part of your routine.
It really means a lot to know our products and customer service have both made a positive difference for you.
Best,
Jonathan.
Really can’t fault the brand and the team
Really can’t fault the brand and the team behind it, especially Nicole in Customer Service for handling an issue brilliantly and making me an even happier customer in the process!
21 April 2026
Unprompted review
Reply from Feel
Thank you so much for your lovely words! We’re really pleased to hear that Nicole was able to handle the issue so well and make you an even happier customer in the process.
It means a lot to hear such kind feedback about both the team and the brand, so thank you again for taking the time to share it.
Best,
Jonathan.
I recently had an issue with one of the…
I recently had an issue with one of the products - it didn’t smell like the product usually does. I contacted Feel and it was dealt with immediately. They gave a returns label so they could investigate and replaced my product. Excellent customer service from Amy and I absolutely love the product. (I use collagen powder.)
21 April 2026
Unprompted review
Reply from Feel
Thank you so much for taking the time to share this! We’re really pleased to hear that Amy was able to get this sorted quickly for you and arrange a return so we could look into it properly.
It means a lot to know you felt supported, and we’re so glad you’re loving the Pro Collagen.
Best,
Jonathan.
I have arthritis and my joints feel…
I have arthritis and my joints feel like wet sand in your shoes. Very sharp and gritty. I've been on pain meds for over 14 years and they just don't work. Thought I would try this a a last resort. Well I'm 2 weeks in and so much is improving. My ankles don't hurt anymore, my knees are a little better so hopefully the rest of my body will benefit soon. I haven't woken up in the night in pain for 2 nights. I can highly recommend this product. Just give it a try x
21 April 2026
Unprompted review
Reply from Feel
Thank you so much for sharing this! We’re so pleased to hear that you’ve already started noticing such meaningful improvements after just two weeks.
To hear that your ankles are no longer hurting, your knees are starting to feel better, and that you’ve had a couple of nights without waking in pain is just amazing. We really appreciate you taking the time to share your experience, and thank you as well for recommending the product to others!
Best,
Jonathan
Customer Service
I had trouble reaching out by email no one answered but when i reached out on instagram Anfel was of great help and I appreciate her support. One feedback here is just mention where people can reach you because no number to call no one answering the emails as well I lost hope but then i reached out on socials and you guys answered and my issue was solved within minutes.
20 April 2026
Unprompted review
Reply from Feel
Thank you for sharing this feedback. We're pleased to hear that Anfel was able to step in and get everything sorted so quickly.
We're is sorry to hear that the experience over email left this impression, as that is not the standard the team aims for. The feedback around making contact options clearer is genuinely appreciated and will be taken on board.
It is great to know that once contact was made through social media, the issue was resolved within minutes.
Best,
Jonathan.
The best.
This Company has incredible customer service. No problems if you want to change, stop or restart your subscription. They are a pleasure to deal with
17 April 2026
Unprompted review
Reply from Feel
Thank you so much for your kind words! We’re really pleased to hear that you’ve found the team helpful and that managing your subscription has felt straightforward.
Making things clear and easy for our customers is really important to us, so it means a lot to hear this.
Best,
Jonathan.
Terrible customer service
Update - since placing a review I have been contacted by the Head of customer service and offered a full refund. I appreciate my complaint being heard and someone with a concerning and empathiatic view has reviewed my situation. I appreciate feel getting back to me and addressing the concern although it took a poor review. Thank you.
I ordered the pro metabolic on subscription and I tried the product for 5 days and have terrible swelling to my lower abdomen (which can be a side effect and totally understand) but also terrible heartburn/acid reflux. I contacted the team in which I was told firstly that my query would be sent to the refund/return team to only get a reply which was showed no empathy and that I must book a GP appointment and ger proof of my symptoms for anything to be done. Nothing can be offered in terms of a refund or return. The customer service is terribly poor and disgusting...I mean who has time to contact their GP and to provide evidence in which I'm sure my GP will say discontinue use ASAP and that would be all! Just disgusted...just another heartless company out to make money.
16 April 2026
Unprompted review
Reply from Feel
Thank you for taking the time to update your review - it genuinely means a lot to see this.
I’m really glad we were able to step in and get this resolved for you, and that you felt listened to in the end. That’s exactly how it should be from the start, so I completely understand your frustration with how this was initially handled.
We take feedback like this seriously, especially where the experience hasn’t matched the level of care we aim to provide. It’s already been shared with the team so we can improve how situations like yours are handled moving forward.
I really appreciate you giving us the chance to make things right - if you ever need me, can email me directly and I'll always do my best for you.
Best,
Jonathan.
Superb Customer Service!
I emailed Customer Service yesterday concerning an issue with my order. Within hours I received an email from Nicole. She understood my concern and resolved it immediately.
I have been taking the Menopause tablets for 3 years and they have been a game changer for me. Recently I felt I was ready to stop them. I tapered down to 1 tablet a day a couple of weeks ago but I have noticed some of my symptoms unfortunately returning.
I have just started my 3rd month of Pro Biotic and I am noticing my hunger pangs lessen as well as my craving for night time snacks.
The products are outstanding and the customer care is truly next level. Nicole has been incredibly understanding and efficient with my current issue, just as Amy was equally caring and helpful with a previous matter.
It's rare to find such consistent excellence!
16 April 2026
Unprompted review
Reply from Feel
Thank you so much for such a thoughtful review. We’re delighted to hear that Nicole was able to understand your concern and get things resolved so quickly, and it’s also lovely to know that Amy left such a positive impression previously as well.
It really means a lot to hear how much the Menopause supplement has helped you over the past three years, and we’re sorry to hear some symptoms started to return when you reduced it. We’re also so pleased that you’re starting to notice positive changes with Daily Biotic too.
Thank you again for your kind words about both our products and our customer care. Hearing that the support has felt consistently helpful and understanding means a great deal to us.
Best,
Jonathan.
Amy has been amazing
Amy has been amazing! So patient with me and so informative. Excellent customer service Amy, outstanding! Feel are very lucky to have you. Many thanks 🙏
17 April 2026
Unprompted review
Reply from Feel
Thank you so much for your lovely words! We’re so pleased to hear that Amy was able to support you with such patience and care.
She’ll be really grateful to read this, and we completely agree that she does a wonderful job. Thank you again for taking the time to share your experience.
Best,
Jonathan.
Reply from Feel
Thank you so much for the 5 star review Katherine! We truly appreciate the lovely feedback about our products and service!
Best,
Jonathan.
I really feel a difference in my body…
I really feel a difference in my body when I take this collagen supplement. Love the taste too.
15 April 2026
Unprompted review
Reply from Feel
Hello, thank you so much for your lovely feedback - we’re so pleased to hear you’re feeling a difference and enjoying the taste too!
It’s great to have you as part of the Feel community, and we really appreciate you taking the time to share your experience.
All the best,
Amy
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