Really poor experience with customer service. Placed an order on 4th September. Received only half the order on the 8th. Have emailed 3 times. No response. Customer service form not available. No c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered two items, only one arrived. I contacted and was assured another would be sent out and offered half refund. I received refund but the replacement item wasn’t sent. Again I contacted, receive... See more
Absolutely love my new Daily Calma shampoo & Conditioner!! The shampoo really is calming, even on my psoriasis-prone scalp and you don’t need to use much, a little goes a long way, giving a rich cre... See more
I’ve only used the scalp treatment twice but it seems to have alleviated the itching quite some bit! Usually, after washing my hair it becomes itchy, oily and flakes the very next day, it has definite... See more
Company replied
Company details
Written by the company
Welcome to CENTRED, where haircare meets wellness. Born from burnout, our story is a journey of hair recovery. Our award winning collection of haircare, scalp care and targeted nutrition is designed specifically for hair recovery, hair loss prevention and optimal scalp health. We take an inside out approach to haircare, helping to tackle the root cause of hair and scalp issues and our expert formulated products help you to achieve real results for long term hair health. Vegan & cruelty free. No sulphates or Silicones. Healthy hair starts here.
Contact info
London, United Kingdom
- hello@wearecentred.com
- wearecentred.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service. Shampoo and conditioner leave hair soft and shiny.

Reply from CENTRED
New favourite shampoo & conditioner
Beautifully packaged shampoo and conditioner with nice subtle fragrance. Delivered quickly with lovely personal message.

Reply from CENTRED
Fab products
Fab products, quick delivery, lovely personal message. And great packaging.

Reply from CENTRED
Great product and great customer…
Great product and great customer service. Very unique experience from a web based service.

Reply from CENTRED
Loving the products
Its early days as I haven't been using the products for very long but so far both the en - root scalp treatment and Calma shampoo seem to be having a calming and nourishing effect on my scalp and hair.

Reply from CENTRED
Shampoo
This is literally the ONLY shampoo that cleared up a 2 year sudden onset problem with terrible dandruff and permanent itchy scalp which was driving me mad. Believe me I tried everything available even a prescription shampoo. Thank you centred for clearing the problem completely and leaving my hair soft and shiny. Brilliant product.

Reply from CENTRED
Beautifully packaged........
Beautifully packaged......... and my hair felt amazing after first use. I loved the smell of scalp treatment.... and my head really did feel better after it, I think that we accumulate so much from hair treatments and this left my scalp feeling clean & refreshed

Reply from CENTRED
Very happy with the product
Very happy with the product and felt like a very personal service as well.

Reply from CENTRED
The whole package
Only just started to use this product but so far so good. I chose this product as I’m finding my hair is thinning as I’m getting older, which is a huge concern as we have alopecia in our family. I wanted something that was gentle and more than just a shampoo-I’ve bought all the products. The video clips are really useful for self care.
BEAUTIFUL LINE!
I’m really picky with my hair products and I’m an ingredient list obsessed, after using high end clean beauty brands like Davines, oway or briogeo I’m really surprised that this is way much better for my hair by far! I’m really happy with centred products. My hair and scalp never felt better!
My hair feels hydrated but light and airy with nice texture.
Brilliant products, packaging and customer service
Amazing small business with the most gorgeous products and fantastic customer service. Not to mention the most beautiful packaging!
came finally and just as described with…
came finally and just as described with freebie hair oil :)
Lovely products and fantastic service
Lovely products and fantastic service! A great brand :)
Hair looking healthier than it has for years
Having tried the shampoo and the scalp treatment I’ve got to say I haven’t seen my hair look so healthy in a very long time. The products cost a little more than I would normally pay but they are so worth it. They also smell gorgeous.
I’m really impressed
I’m really impressed by this product. I have long, bleached hair that tangles easily and this product made the brush glide through. The instructions advise that ‘a little goes a long way’ and it did exactly that. It also smells divine!
I have been using the shampoo and…
I have been using the shampoo and conditioner for about 6 months and my hair has never been better. Lovely products, nicely packaged and delivery is always good.
Amazing service
Amazing service, and fast delivery. They gave me a free gift, a root Scalp treatment with a lovely handwritten card!! Great personalised service, and shows they care about their clients. Thank you. xx
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







