Got a couple of really good items from here (shirt and sweater)! Definitely high quality stuff. Only slight negative is slightly inconsistent sizing - a large shirt fitted well, but another medium... See more
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Review summary
Created with AI, based on recent reviews
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Bought clothes from these guys a few times. As a slimmer guy it can be really difficult to find things that fit well, in particular oversized / boxy items as they seem to drown me usually. Bound i... See more
Company replied
Great products and even better service! Bound always smash it with whatever they bring out, stylish and practical whilst also being elite in quality. This alongside their stellar customer service make... See more
Company replied
Own loads of Bound clothing, top quality, fit is exceptional and the size calculator on the website is spot on. Recently had an issue with an order (my own mistake… ordered the wrong size) and t... See more
Company replied
Company details
Written by the company
bound - original contemporary wear.
Contact info
Manchester, United Kingdom
- info@wearebound.co.uk
- wearebound.co.uk
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 34% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Great Clothing Brand
Great clothing brand, easily resolved a return and great customer service. Will definitely use again.
15 April 2026
Unprompted review
Reply from bound
Thank you for supporting bound!
Reply from bound
Thank you for supporting bound!
Great items and really good quality
Great items and really good quality! Love it
18 April 2026
Unprompted review
Reply from bound
Thank you for supporting bound!
Really good customer service and always…
Really good customer service and always great quality products
17 April 2026
Unprompted review
Reply from bound
Thank you for supporting bound!
Would recommend this company highly
Would recommend this company highly. The quality of the items is excellent. The customer service is very good. Had a few queries about returns but was handled quickly and efficiently.
16 April 2026
Unprompted review
Reply from bound
We’re really glad to hear you’re happy with the quality of our pieces and that our customer service team could help with your return queries quickly and efficiently.
We appreciate your support and hope to see you back again soon!
Thanks,
Team bound
Really happy with my purchase.
Really happy with my purchase.
Jack provided fantastic customer service, excellent communication, really responsive and facilitated a speedy delivery. Thanks again!
16 April 2026
Unprompted review
Reply from bound
Thank you for your kind words and for supporting bound!
Excellent customer service!
I loved the shirt but feared I’d ordered the wrong size. Contacted Jack who replied within a day! Their service was so speedy the shirt had already been despatched but Jack offered a returns solution immediately. It wasn’t needed though as the shirt fit beautifully! It is so well made, the material is bold, classic and pretty damn gorgeous! I shall enjoy wearing it! Thanks to Jack and the team at Bound. Would definitely recommend them and their clothes!
16 April 2026
Unprompted review
Reply from bound
Thanks so much for the amazing feedback and we’re really glad to hear the shirt worked out perfectly in the end. Nothing better than a great fit!
We really appreciate the recommendation and hope you enjoy wearing it for a long time to come!
Team bound
Great Quality and Customer Service
Ordered a couple of sweaters and trousers from bound - the quality is fantastic and fits very well. Initially had an issue applying a discount code, but this was resolved very quickly by Jack and the Customer Service Team who are incredibly responsive. Couldn't recommend more!
16 April 2026
Unprompted review
Reply from bound
Thanks so much for your review! We’re really glad to hear you’re loving the quality and fit of the sweaters and trousers.
We really appreciate the recommendation and your support!
Team bound
Non-existent customer service
Non-existent customer service. Emailed “Jack” at we are bound. Not even a holding response received. Got an auto reply on Facebook messenger around response times over the Christmas period.
10 April 2026
Unprompted review
Reply from bound
We are very sorry you were unable to reach us! We aim to reply to every email within 48 hours, but on the off chance this was missed, we apologise.
In future if you struggle to reach us, please direct message us on Instagram :)
Team bound
Quality of their clothing - Washing
I recently purchased the Olive Stripe Longsleeve Tee from Bound, and unfortunately, my experience has been quite disappointing. After just the first wash (on a delicate cycle), the fabric started to fray in multiple places and even began to come apart. For a product at this price point, I expected much better quality and durability.
Because of this, I’ve started to question the overall quality of their clothing, which is a shame since the design itself is nice.
I reached out to customer service to explain the issue, but their response was to suggest that my washing machine was at fault, even though it has never damaged any of my clothes before. As a resolution, they offered me a 10% discount code, which honestly feels more like a token gesture than a real solution to the problem.
Overall, I’m disappointed both in the product quality and the way the issue was handled.
15 April 2026
Unprompted review
Reply from bound
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience with the Olive Stripe Long-Sleeve Tee.
We’re disappointed to hear about the issue after washing, as this is not the standard we aim for. While care instructions are important for maintaining fabric quality, we understand your concern given how quickly this occurred.
We’re also sorry that our response and resolution didn’t meet your expectations. That’s not the experience we want for our customers, and we appreciate you bringing it to our attention. We have sent you an email and would love to find a better solution for you!
Your feedback has been shared with our team.
Thanks,
Team bound
Excellent quality and design
Excellent quality and design. Customer service exemplary. Great brand
17 January 2026
Unprompted review
Reply from bound
Thank you so much for your 5-star review. We’re delighted to hear that you had a great experience with us!
Best,
Team bound
Great customer service from Jack and…
Great customer service from Jack and very quick response.
14 April 2026
Unprompted review
Reply from bound
Thank you so much for your 5-star review. We’re delighted to hear that you had a great experience with us!
Best,
Team bound
Great fitting products and really good…
Great fitting products and really good customer service. Easy to return items that didn’t fit. Would definitely recommend
14 April 2026
Unprompted review
Reply from bound
Thank you so much for your 5-star review. We’re delighted to hear that you had a great experience with us!
Best,
Team bound
quality of clothes was perfect
quality of clothes was perfect, return policy is extremely customer friendly. completely worth the money
13 April 2026
Unprompted review
Reply from bound
Thank you so much for your 5-star review. We’re delighted to hear that you had a great experience with us!
Best,
Team bound
Overall a positive experience
Overall a positive experience with Bound.
Customer service was responsive and helpful throughout, especially when handling my request and processing the refund. Communication was clear and professional.
There were some delays and a split shipment situation due to external circumstances, but the team handled it well and kept me updated.
Appreciate the support and would consider ordering again.
13 April 2026
Unprompted review
Reply from bound
Thank you for your kind words and for supporting bound!
Gorgeous jumper. Fabulous service
Fabulous service. Quick delivery. The jumper is gorgeous, great fit. Thank you
10 April 2026
Unprompted review
Reply from bound
Thank you so much for your 5-star review. We’re delighted to hear that you had a great experience with us!
Best,
Team bound
Fantastic customer support…
Unfortunately what I wanted didn’fit properly and had to return several items. Nethertheless the customer support was fantastic and I will endeavour to be back! What I did receive seemed like great quality, especially rhetorical knitwear
11 April 2026
Unprompted review
Reply from bound
Thank you so much for your 5-star review. We’re delighted to hear that you had a great experience with us!
Best,
Team bound
Will shop here again!
I had some questions and needs and the team was really responsive, patient, and helpful. I love the clothes and the service and will be shopping here again!
8 April 2026
Unprompted review
Reply from bound
Thank you so much for your 5-star review. We’re delighted to hear that you had a great experience with us!
Best,
Team bound
Amazing quality!
I bought the ‘Navy Chore Jacket’ for my boyfriend and he is so happy with it. The quality is superb and the fit is perfect (true to size). It’s a great wardrobe staple, and we will definitely be repeat customers! Also, the customer service is fantastic, with helpful responses and quick replies. Thank you!
8 April 2026
Unprompted review
Reply from bound
Thank you so much for your 5-star review. We’re delighted to hear that you had a great experience with us!
Best,
Team bound
Great quality and style
Great quality and style. Really sets Bound apart from other clothes brands. Customer service is fast and friendly.
7 April 2026
Unprompted review
Reply from bound
Thank you so much for your 5-star review. We’re delighted to hear that you had a great experience with us!
Best,
Team bound
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