Bazoo Reviews 

734
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the eco-friendly bamboo products, noting that the toilet rolls and kitchen towels are remarkably soft, exceptionally strong, and designed to last a long time. Consumers also appreciate the simple and intuitive website, which makes managing ongoing subscriptions, choosing pretty wrapped designs, and adjusting delivery schedules completely hassle-free. However, some customers also noted occasional delivery hiccups, mentioning that parcels occasionally went missing or faced transit delays when handled by specific external couriers. Reviewers mentioned that although support teams quickly resolved these problems by sending prompt replacements, experiencing shipping issues can still be inconvenient for buyers.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction with the soft, long-lasting... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful support people and... See more

Delivery service

Users describe positive interactions with delivery service, noting that ordering is easy and shipments are... See more

Order

Consumers find order to be positive, highlighting that the process is generally reliable and easy to manage.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer care is fantastic. We have used the toilet rolls for a while and love them - so soft. We have now also started using the kitchen rolls! We had a free trial pack of washing sheets and despite... See more

Rated 5 out of 5 stars

I have been using Bazoo for toilet paper and kitchen towel for quite some time now and I can 100% recommend them, They send out an email to let you know when your next delivery is due and you get the... See more

Rated 5 out of 5 stars

Had regular deliveries for a while now and no issues. Good quality product, however last delivery had taken a while so I contacted customer service and had a reply promptly which resolved the issue.... See more

Rated 5 out of 5 stars

We subscribe for toilet rolls, kitchen rolls and washer sheets. All are excellent quality and I love how easy the website is. The fact that you can change dates is especially helpful. I definitely wou... See more


Company details

  1. Bathroom Supply Store

Written by the company

The UK’s most sustainable household products, made with the planet in mind. Our bathroom and cleaning range has expanded quickly as our customers enjoy our high quality products which help reduce plastic and safeguard our planet. We are a small UK based company and help protect 100 m2 of endangered habitat for every box sold. Thank you for your support!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

734 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(734)

109 reviews in the last 12 months

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Rated 3 out of 5 stars

seemed good at first but quality didnt…

seemed good at first but quality didnt seem as great as i wanted (i have a senstive bum)

ive been trying to cancel my subscription for many many months but the website does not show my subscription at all - only way i can do it is "delay" the subcription via the email reminder - but I cant find a way to cancel -- 2nd attempt to cancel via email as seems they didnt get my first email.

either way i do NOT have £46 to spare for my apparent subscription in 2 days which i dont want/need.

while their toilet roll seems decent and i like the sustatinability, its very very very hard to cancel as theres no subscriptions listed on the account (but shows every time ive paid for it) but no way to cancel/stop the subscriptions at all. - this is why it loses 2 stars of rating as its almost impossible -- hopefully it will get resolved soon

28 May 2025
Unprompted review
Bazoo logo

Reply from Bazoo

Thank you for your feedback, and we're really sorry to hear about your experience. We understand how frustrating it can be when things don't go as expected, and we truly appreciate you bringing this to our attention.

Regarding your subscription concerns — we want to clarify that subscriptions can be fully managed by logging into your account, where you’ll find options to cancel, postpone, expedite, or edit your deliveries directly from your dashboard. For security purposes, when a customer reaches out via email, we always provide step-by-step instructions so that they can securely access and manage their own settings. We're sorry if this wasn’t clear or if our response didn’t reach you — please know that we’re here to help and always respond to every cancellation request.

That said, we’ve reached out again to ensure your subscription is resolved, and we’re happy to take care of any further requests right away.

On the product side, we appreciate your honest comments about quality. Our rolls are made from 100% FSC-certified bamboo, and while natural bamboo can vary slightly in texture, we continuously test and refine our product to ensure it’s soft, strong, and as gentle as possible — especially for customers with sensitivities. We’re always looking for ways to improve, and feedback like yours helps us do just that.

We're really glad to hear you value our sustainability mission, and while we're sorry to lose a bit of your trust, we hope we can still leave you with a positive impression through how we handle your concerns.

Warm regards,
The Bazoo Team

Rated 5 out of 5 stars

Love the whole thing

Love the whole thing. Quality product: big rolls which are strong and absorbent, easy ordering system with the ability to adjust as necessary, committed environmental outlook and brilliant packaging.

27 May 2025
Unprompted review
Rated 1 out of 5 stars

several emails telling me a problem…

several emails telling me a problem with my payment, no change to my bank or card and when i contacted my bank they confirmed had been not requests for payment and the had not declined any. Messaged via website but no reply. checked on my account and card listed still valid till 2026 so no idea what problem is. no phone number to have a conversation and do not reply to messages, I will have to stop ordering and go elsewhere

15 May 2025
Unprompted review
Bazoo logo

Reply from Bazoo

Hi Anne, we’re really sorry to hear about your experience and for the frustration this has caused—we absolutely understand how inconvenient payment issues can be.

After thoroughly reviewing your account, we found that the payment was declined due to a Shop Pay error indicating that the card had been revoked. While your bank may not have seen a request, sometimes these rejections happen at the gateway level (Shop Pay) before the request even reaches the bank. Unfortunately, this is something outside of our direct control, as Shop Pay and Shopify have their own processing rules.

We also want to clarify that we never received any prior emails or messages from you until today, so this review was the first we saw of your concern. We always encourage customers to reach out directly so we can resolve things quickly—we’re a small team and genuinely care about every single customer.

That said, we’ve now reached out to you personally to get this sorted, and we’re here to help however we can. We're truly sorry that this left a negative impression, and we hope you’ll give us the chance to make it right.

Rated 5 out of 5 stars

The unbleached bamboo toilet roll is great!

I’ve been a bazoo customer for quite some time and order the unbleached bamboo toilet roll which is great I’m pleased that I can help contribute to environmental sustainability, the toilet rolls last for ages and are still soft, good quality to use.

20 May 2025
Unprompted review
Rated 5 out of 5 stars

I love the rolls

I love the rolls! Very very soft, more than other popular “wrapped” eco toilet paper brands. Besides the customer service is outstanding, they replied very quickly to one of my queries! I will order again once I go through all my looo rolls! ☺️

19 May 2025
Unprompted review
Rated 5 out of 5 stars

I love the Bazoo toilet rolls

I love the Bazoo toilet rolls. We used to get through so many rolls, one per day, but these are stronger, longer and softer than most other brands.
The paper wrapping with blurb about endangered wildlife looks cool in the bathroom when one is waiting to replace the current roll, and I love there's absolutely no plastic involved in the delivery.
We are a family of 4, my teenage sons are very heavy handed, but a box of 48 lasts us literally for months.
I also love that I am supporting a UK startup. Communication is great, I'm honestly really impressed with Bazoo!

16 May 2025
Unprompted review
Rated 4 out of 5 stars

Absorbent

Only just received my box of 48 rolls of toilet paper. Was impressed that there’s no bleaching of the paper and I’m quite happy with the beige, matches my bathroom. Sheets are a bit smaller than traditional tp but are more absorbant and don’t break up. Very pleased so far with my purchase.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company. Their toilet paper is amazing with no plastic guilt and the delivery subscription is so easy to use and change unlike so many others. As a bonus the wrapping is so pretty you want it in show.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Hats off to bazoo

Recently placed my order, but the courier lost it,contacted bazoo customer service who sprang into action, sent a replacement order and kept in touch. The absolute best customer service I have ever had. The products are great and I will reorder again.

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Really pleased with the quality of the…

Really pleased with the quality of the products. Everything arrives as expected and delivery was nice and quick. I also had to get in touch with the customer service team to request a receipt for expenses, and they were super helpful and responded really quickly. I'll happily order from them again.

5 May 2025
Unprompted review
Rated 5 out of 5 stars

BAZOOPER!

Great product - conservation conscious, attractive packaging, efficient delivery. Who could ask for more?

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Company & Products

I absolutely love the toilet roll, which is twice the length of normal paper toilet roll. On average a roll lasts me nine days, which is amazing!
I also love the company ethos and the fact no trees are being cut down for this product!

3 May 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I contacted Bazoo when the delivery was missing a part of the order and they were super quick to respond and reissue the missing order FOC.
Thanks for the great customer service!

2 May 2025
Unprompted review

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