The product is of good quality, but turning it on is a struggle as every time there is a different pattern of buttons that need to be pressed. It does not reliably turn on as per user instructions, so... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It could be user error or just that it doesn’t fit my wife’s physiology. But it is difficult to use and often times off/disconnects during use. It also requires constant pressure and hands on use to h... See more
I'm not a big fan of this product. The Magic Wand is still hands-down the best product to boost your sex life. The We-Vibe can be difficult to put on without adequate lubrication. It also gets in the... See more
Not powerful enough for me. I don’t feel anything with vibrators unless they have a very strong option. I thought I’d be getting that with this but my $15 bullet from walmart is 3x stronger.
Company replied
Company details
Written by the company
We-Vibe operates for one simple reason: To deliver enhanced pleasure with innovative vibrators and sexual stimulation accessories. Experience our products.
Contact info
Otto-Ostrowski-Straße 5, 10249, Berlin, Germany
- care@we-vibe.com
- we-vibe.com
3.2
Average
289 reviews
Asks customers to review
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Dissatisfied
I was very excited about this product and was very disappointed. I found it REALLY loud and it wouldn’t keep the charge long enough to use it spontaneously.
8 October 2025
Reply from We-Vibe
Hello,
Thank you for taking the time to leave a review.
We-Vibe customers can shop for sex toys risk-free thanks to our 100 Day Pleasure Guarantee. If a sex toy you’ve bought from our official We-Vibe online shop doesn’t enhance your sexual happiness, then we’ll give you a voucher to use on an alternative product. Just head to our warranty page, fill out the form and select ‘100 Day Pleasure Guarantee' in the subcategory field. Our Customer Care Team will be happy to help.
You can find the form here: https://www.we-vibe.com/us/satisfaction-guaranteed
Kind regards,
We-Vibe Customer Care
The We-Vibe Tango X is the worst…
The We-Vibe Tango X is the worst vibrator I’ve ever had. Significantly worse than 20$ vibrators. A far stretch from the claim of ‘most powerful vibrator’. Wouldn’t reccomend to anyone.
29 June 2025
Reply from We-Vibe
Hello,
Thank you for taking the time to leave a review.
We are sorry to hear that you are not completely satisfied with your device.
This device is included within our current Pleasure Guarantee promotion.
We-Vibe customers can shop for sex toys risk-free thanks to our 100 Day Pleasure Guarantee. If a sex toy you’ve bought from our official We-Vibe online shop doesn’t enhance your sexual happiness, then we’ll give you a voucher to use on an alternative product. Just head to our warranty page, fill out the form and select ‘100 Day Pleasure Guarantee' in the subcategory field. Our Customer Care Team will be happy to help.
You can find the form here: https://www.we-vibe.com/us/satisfaction-guaranteed
Kind regards,
We-Vibe Customer Care
Amazing quality
Amazing quality and long lasting products, attentive and friendly customer service, easy to navigate website and fast discreet delivery:)
7 October 2025
Great toys
All the products we purchased seem well thought out & of reasonalble quality.
7 October 2025
The charger didn’t fit
The charger didn’t fit. I sent an e-mail to the address I received with the order. I received no response.
I went on the internet to look for an alternate address. In their response
they explained that it was not their product but that their company had a similar name. At least they replied.
After a couple of months I finally gave up and threw the product in the garbage. Not pleased.
8 July 2025
Reply from We-Vibe
Hello,
Thank you for taking the time to leave a review.
We are sorry to hear you have had trouble with a charger you ordered from us. We apologise for any confusion caused when ordering this as all the items the charger is for is stated in the description.
We do not seem to have received any communication from you regarding this matter.
If you need any further assistance, please email us directly at care@we-vibe.com
Kind regards,
We-Vibe Customer Care
The toy doesn't work for me
The toy doesn't work for me. It may just be me, but it was a total waste of money.
7 October 2025
Reply from We-Vibe
Hello,
Thank you for taking the time to leave a review.
We are sorry to hear that you are not completely satisfied with your device.
This device is included within our current Pleasure Guarantee promotion.
We-Vibe customers can shop for sex toys risk-free thanks to our 100 Day Pleasure Guarantee. If a sex toy you’ve bought from our official We-Vibe online shop doesn’t enhance your sexual happiness, then we’ll give you a voucher to use on an alternative product. Just head to our warranty page, fill out the form and select ‘100 Day Pleasure Guarantee' in the subcategory field. Our Customer Care Team will be happy to help.
You can find the form here: https://www.we-vibe.com/us/satisfaction-guaranteed
Kind regards,
We-Vibe Customer Care
Reply from We-Vibe
Hello,
Thank you for taking the time to leave a review.
We are sorry to hear that you are not completely satisfied with your device.
This device is included within our current Pleasure Guarantee promotion.
We-Vibe customers can shop for sex toys risk-free thanks to our 100 Day Pleasure Guarantee. If a sex toy you’ve bought from our official We-Vibe online shop doesn’t enhance your sexual happiness, then we’ll give you a voucher to use on an alternative product. Just head to our warranty page, fill out the form and select ‘100 Day Pleasure Guarantee' in the subcategory field. Our Customer Care Team will be happy to help.
You can find the form here: https://www.we-vibe.com/us/satisfaction-guaranteed
Kind regards,
We-Vibe Customer Care
Wonderful company
Wonderful company, team and individual who approached me for the partnership and fantastic product
19 September 2025
68 yo with prostate surgery.
They cut a couple of crucial nerves in surgery. This device greatly helps with achieving orgasm. And she likes it too. Well made with plenty of battery life. Tip: Keep the vibrations low and light at first. Highly recommend.
30 September 2025
Not the same as the first one I bought…
Not the same as the first one I bought five years ago!
1 May 2025
Reply from We-Vibe
Hello,
We are sorry to hear that you are not satisfied with your order.
If a sex toy you purchased from our official Womanizer online shop does not improve your sexual well-being, we will give you a voucher to use for an alternative product.
Please visit our warranty page, fill out the form and select "100-day warranty" in the subcategory field. Our after-sales service team will be happy to assist you.
https://www.womanizer.com/us/5warranty
Kind regards,
Womanizer Customer Service
Good product....app totally sucks .very…
Good product....app totally sucks .very buggy and hard to connect. Tried numerous times. Also, will only connect for play with partner over wifi. That sucks. I have purchased 3 we/vibe products. I will purchase no more because of the app subpar performance. Very disappointing in an otherwise promising product.
30 July 2025
Reply from We-Vibe
Thank you for taking the time to leave a review.
We are sorry that you are having difficulties using our app, there has been a recent update that has temporarily affected some users.
We have contacted you directly to try to get this resolved for you.
Kind Regards
We-Vibe Customer Care
Reply from We-Vibe
Thank you so much for taking the time to leave a review.
Its great to hear that you were happy with our service.
Kind Regards
We-Vibe Customer Care Team
Reply from We-Vibe
We are sorry to hear that your wife is unhappy with her product.
We have reached out to you directly to see how we can resolve this for you.
Kind Regards
We-Vibe Customer Care
Delightful to deal with
Very easy to choose what products are availible. Lots of helpful videos and instructiom. Orders filled promptly
29 September 2025
Awful not responding to query
22 September 2025
Unprompted review
Reply from We-Vibe
We are sorry to hear that you have been unhappy with our service.
You replied to us on 19th September, we are sorry we did not get back to you on Friday afternoon, our team do not work weekends and you received a response today Monday 22nd September, after the matter was escalated to someone who could help you.
There was an error with the returns link and as you had been waiting to get this resolved we arranged a refund for you.
We are once again sorry that you have been unhappy with the way that this has been resolved.
Regards
We-Vibe Customer Care Team
This company completely scammed me
This company completely scammed me. I bought the Melt 2 and it didn’t connect to my partners phone. They suggested an alternative for me and it wasn’t even one that could be used remotely. I’m livid and close to tears cause I just wanted something I could have with my partner but instead I’m out $170.
11 September 2025
Unprompted review
Reply from We-Vibe
We are sorry to hear that you have been unhappy with our service.
You have not left any details so we can not contact you about this.
There is a issue with our app that is affecting some customers where the app is not connecting. We are working hard to resolve this and it will be fixed soon however we do not have a date that we can give you at the moment.
As a goodwill gesture we have been offering to send a free gift to to our customers effected by this where they can choose an alternative toy.
We are aware that this does not solve this temporary issue and we are sorry that you feel this way.
Kind Regards
We-Vibe Customer Care
They use Evri, no ability to contact anyone for support
They use Evri. That should tell you a lot.
On my part it does seem that somehow my address managed to go in wrong so that there was a postcode and a street but no number.
IT took longer than the estimated 1-3 business days for the deliver to even be attempted, any notifications for changes in delivery status were hours or days behind when they changed on Evri's site.
I got an update about a week after ordering that the delivery driver didn't have an accurate address, I immediately used the "deliver to a neighbor" option to select my address so I'd get my delivery at some point.
Another week went by with no update, I tried to contact we-vibe about this or get any information.
The options for we-vibe support are to engage with an "AI" chatbot that doesn;t help in any way shape or form, constantly asks for validation information even when already validated in the same conversation chain, and doesn't skip validation if you're already logged in, it offered to create a support ticket, asked me to validate for the third time, then failed to create one. Useless.
Eventually found a link to a support form whereby someone will get back to me within 5-10 business days
MEanwhile it's been about two weeks since I ordered the product, haven't received it, suddenly got a notification from the delivery company that it's "delayed" (really? I never noticed) and the following day that it's going back to the sender with no explainaing or further delivery attempts even though I gave the correct information after the first problem was identified.
Evri will not allow you to update the delivery address directly stating that you need to contact the sender for this, but you can't contact the sender because we-vibe do not respond for over a week.
14 days later, no item, no reason for the delay or the return to sender, and no update from we-vibe.
22 August 2025
Reply from We-Vibe
We are very sorry that you have been unhappy with our service.
The order could not be delivered as the address was incomplete.
We are also sorry that our chat bot did not create a ticket for us to contact you, we will pass this on to our Tech team to look into.
You were refunded for this order as it was sent back to us.
Kind Regards
We-Vibe Customer Care Team
Customer service amazing
Customer service amazing! Ordered the WeVibe Nova 2 — had it for a year, but soon the toy grew extraordinarily loud, took ages to charge and grew hot to touch despite little use. Customer service sent me a new one free of charge and it is in peak condition. Excited to use!
27 August 2025
Unprompted review
Reply from We-Vibe
Thank you for taking the time to give us such great feedback.
Its great to hear that you have been so happy with our service.
Kind Regards
We-Vibe Customer Care
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