Brufords Jewellers Reviews 899

I recently had a lovely experience in store with Mitchell Coleman. He is friendly, easy to talk and very professional. I only went there for a catch-up but somehow ended up buying something I absolute... See more

If I could rate an 6 I would. Born in 1970 I remember service like you get in Brufords fondly. Floor walker, smartly presented staff (with smiles all round and friendly attitudes), clean and pleasant... See more

The Workshop was asked to disassemble and crate a long case clock for transport from UK to Europe. The three crates were made to measure for the case, hood and movement including weights. All... See more

I made a mistake on my order and left a message on their messaging system and a very kind gentleman (no name sorry!) gave me a call within the hour and resolved it all in minutes, even did more than a... See more

Great service earlier today, very friendly welcome and quick and easy watch battery replacement. I thought the watch may have needed a service too but it was just the new battery that was required aft... See more

Firstly, Joe was super friendly and very helpful to put me at ease after my treacherous journey. I travelled from Rye on long hour journey of the torrential downpour rain and because it was sunny wher... See more

We went in to look at pre owned Rolex watches. The staff were highly professional, courteous, very helpful and friendly throughout our time spent in the shop. I cannot praise these staff highly enough... See more

I’m delighted with the service and my purchase. The communication was great, and I was pleasantly surprised to find the product to be in excellent condition, even though it was an ex-display item. It... See more

Harry was an absolute joy to help me with the purchase of my beautiful Rolex watch. He made the purchasing exciting and enjoyable and I will be back when I’ve decided what Rolex to buy next. Thank yo... See more

Attentive and knowledgeable service from start to finish. Watch battery was replaced and subsequently pressure tested and returned super clean. Watch was returned in a lovely travel pouch which will p... See more

I took my late mother’s Rolex to be serviced. All the staff were excellent ; professional, efficient, knowledgeable and friendly. The watch was serviced and some links removed so that it would fit me.... See more

We came in at the end of the day for a new watch battery to be inserted. The man at the door asked if they were still able to do this. Nothing was too trouble, we also asked a couple of questions on t... See more

Maxine made purchasing my watch a delightful experience. She showed me the different finishes I could choose from and once chosen, spent ages removing/adding strap links to ensure it fitted perfectly... See more

Again a truly professional service . To feel valued as a customer these days is a rare thing . Customer service just another level . Would recommend in an heartbeat . Hats of to Jo and Simon Gre... See more

Simon was exceptional. Buying something that is highly sought after is not straightforward but Simon was generous with his time & knowledge (pre appointment) & in person (24th May 2025). Wi... See more

I always trust Brufords to do repairs and new watch batteries. Recently I took in an old watch belonging to a 99year old friend. On receiving it back Brufords had gone above and beyond by cleaning a... See more

Absolutely lovely staff. Amazing selection of jewellery. Jasmine is a gem. The gentleman who welcomes you is pure gold. I love this business. Customer service at its most excellence. Thank you.

Simon was very informative when I picked up my watch from being serviced and It was nice to chat with him today. Both Simon and his wife Jo are always very friendly and helpful whenever i've been into... See more

Great experience overall. Family run independent jewellers, was greeted immediately and questioned regarding what I was shopping for. Maxine helped me select the pendant which I required in a time... See more

I recently visited W. Bruford for assistance with my Rolex watch, and I couldn't be happier with the experience. From the moment I walked in, I was made to feel welcome and valued as a customer. I dea... See more

Asked about the possibility of a valuation. Told not interested in purchasing anything currently to which I replied that I merely required valuation. Told to go elsewhere. Rude, disinterested sta... See more

You can share that collectively, you are always reliable in advising on matters we raise with you from time to time. Thank you, and keep doing so for your other customers.

Ex-display item purchased at a great price, wanted further details and images, provided at speed next working day. Goods received next day in perfect condition. Fantastic throughout, highly recommende... See more

Jo was a pleasure to deal with and helped me secure a birthday gift without problems. The dealership is friendly and welcoming and I would thoroughly recommend using them. I shall hope to use Brufo... See more

Upon entering was greeted and asked how they could help. Shown to cabinets of interest and directed to seating area. Frazer then put me at ease, was polite, whose professional approach made the proces... See more

The staff at Brufords are alway pleased to see you. The are very professional and very knowledgeable. You are never put under pressure and nothing is too much trouble for them. Its our go the jewe... See more

My Omega watch was overhauled and repaired and returned to me in a timely manner. Although I was advised that some parts were no longer available, I was extremely pleased with the look of my watch and... See more

I went in to browse the pre owned watches. The staff are all wonderful, professional and polite. I saw Simon who is friendly and wonderful to deal with. I would highly recommend Brufords and would cer... See more

Very nice Rolex team, in particular Simon Power who helped me get my Submariner. Very welcoming and personable. I could have stayed discussing timepieces for hours!

We were greeted with a smile when entering shop. Lady who was helping us was wonderful & so helpful & went that extra mile for us. Lovely friendly atmosphere in shop. Would definitely shop there again... See more

Hazelle was great, and really customer focused. However, I must also call out Colin who always greets us with a smile and remembers us from our many visits. Always a great visit!.

Hazel had great communication skills when explaining the watch to my son. Ensured the fit was good and made the purchase special as it was for his sixteenth birthday present..

We felt really comfortable and at ease with both Ashley and Sabrina whilst purchasing our piece of jewellery. We also felt that we received a very professional and personal service We look forward t... See more

Excellent team of Simon and Jo at Brufords Rolex. Always a pleasant transaction and have been a customer for 20 years, which tells you all you need to know about the Brufords Rolex experience..

Really helpful and knowledgable staff who provided excellent customer service whilst choosing some pieces of jewellery. Frequently use Brufords for watches and jewellery.

As always, my wife and I received a warm and friendly welcome from all members of the Brufords team. Collecting my watch was a special occasion to celebrate my retirement and we felt that this was r... See more

Friendly, helpful & professional staff, not too pushy. They allowed us time to look around before asking if we required any assistance.

We were pleasantly served by Harry Pugh. He answered professionally to all our enquiries and was very prompt in meeting our requirements, no delays. Amazing personality and efficient..

Simon is so great to deal with! He is so informative and happy to share information or answer any questions you have, 10/10 experience every time, can’t wait for the next time!

I found plenty of beautiful jewellery pieces when I was shopping for an anniversary gift The staff were helpful letting me try pieces and sorting out my ring sizing

Simon Jo and the Rolex team along with David on the door are always polite helpful and very knowledgeable along with always being welcoming and friendly. 10 out of 10.

This is a great company, everybody is very professional and friendly and willing to help. I had a Watch serviced and it was all dealt with very efficiently. I have also had a couple of watches over th... See more

I recently purchased jewellery from Brufords and was thoroughly impressed with the entire experience. The pricing of the items was very reasonable, offering great value for money. The packaging wa... See more

Staff are great. Very friendly. Great selection of watches. Have made 3 purchases from Brufords, plus popped in from time to time to browse and try on some watches. Always good. Just bought a limited... See more

Always a pleasure shopping at Brufords. Very helpful, knowledgeable and friendly people to deal with. Thank you Wendy for your valued opinion helping us make the right choice.

I’ve just had my 2011 Omega Seamaster Quartz returned to me from having had a maintenance service carried out. A pleasurable experience from the beginning when I dropped the watch off to receiving it... See more

We have always found their customer service to be excellent. My latest purchase of a pre owned watch was dealt with in the same professional manner as always.

Kind, considerate and helpful. From beginning to collection I could not fault the team. I would recommend Bruford's to anyone needing their Rolex repaired or buying new.

I had been let down by 2 other jewellers but Brufords Delivered on everything they said they would and kept me updated throughout.

Always helpful and know that any work done on my watch is guaranteed. Appreciated the cup of tea whilst waiting, much appreciated on a cold morning..