The responsiveness of customer service was helpful. I could find a reply to my email by the next 12hrs given the time difference. It’s a 2-step process of requesting a return, then describing the cond... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I saw way of wade reviews of their basketball shoes and became curious as Nike/Jordan shoes quality has fallen off. I bought the WOW 10 and 808 5 Ultra V2. Although I did not need the 808 Ultra v2, I... See more
Company replied
My son loved those shoes but it seems like they ran a little big compared to his Curry shoes. So we requested a return and customer service has been friendly and responsive. We will be buying these sh... See more
Company replied
I had a great experience with this company. The shoes are very comfortable, stylish, and made with high quality materials. The ordering process was easy, shipping was fast, and the customer service te... See more
Company replied
Company details
Written by the company
Way of Wade is the unique signature sports brand cooperated by Li Ning and Dwyane Wade. We design basketball shoes, clothing and accessories for worldwide sports fans.
Contact info
10725 N 140th Pl, 85259, Scottsdale, United States
- +1 253 235 9799
- support@wayofwade.com
- wayofwade.com
4.4
Excellent
546 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good look and feel, helpful customer service
Shoes look great and feel good, opted to size down to 11 based on length measurements, but should have stayed true to my 11.5 size. No need to worry though as I'm able to return and replace.
3 March 2026
Unprompted review
Reply from wayofwade.com
Thank you for sharing your experience! We’re glad you like the look and feel of your shoes, and that our customer service could help. We’re happy you can easily exchange them for the correct size.
Quality is out of touch from pictures…
Quality is out of touch from pictures and shipping takes forever. Failed to deliver on time with two separate dates
2 March 2026
Unprompted review
Reply from wayofwade.com
Thank you for your feedback. We’re sorry to hear the quality and shipping didn’t meet your expectations. We appreciate your input and will work on improving both our product presentation and delivery experience.
It is great to have a responsive…
It is great to have a responsive customer service and also having a great item, the one that i suggest is having picture of the shoes or items before going to ship to lessen some damage items
2 March 2026
Unprompted review
Reply from wayofwade.com
Thank you for your feedback! We’re glad you’re happy with our responsive customer service and your item. We also appreciate your suggestion about adding pre-shipment photos to help prevent damage, and we’ll pass it along to our team.
Very responsive customer service
Very responsive customer service, and loved the shoe collection.
1 March 2026
Unprompted review
Reply from wayofwade.com
Thank you for your kind words! We’re glad our customer service was responsive and that you love the shoe collection. We truly appreciate your support!
Excellent customer service and quick…
Excellent customer service and quick responses!
27 February 2026
Unprompted review
Reply from wayofwade.com
Thank you for your feedback! We’re glad to hear you had excellent customer service and quick responses. We really appreciate your support!
Very cooperative and efficient support…
Very cooperative and efficient support team. Will go out of their way to help.
1 March 2026
Unprompted review
Reply from wayofwade.com
Thank you for your kind words! We’re happy to hear our support team was cooperative and efficient, and that they went out of their way to assist you. Your feedback means a lot to us!
Great store with excellent customer...
Great store with excellent customer service. Good quality sneakers, great colors.
28 February 2026
Unprompted review
Reply from wayofwade.com
Thank you for your feedback! We’re glad you enjoyed our store, the quality of our sneakers, and the colors. We truly appreciate your support!
The team at Way of Wade are very…
The team at Way of Wade are very helpful! Can connect with them easily.
28 February 2026
Unprompted review
Reply from wayofwade.com
Thank you for your feedback! We’re happy to hear our team was helpful and easy to connect with. We appreciate your support!
I highly appreciate the customer…
I highly appreciate the customer service, especially Chloe, for solving the problem with shipping. I put the incorrect address at the beginning and she helped. Thank you, guys.
24 February 2026
Unprompted review
Reply from wayofwade.com
Thank you for your kind words! We’re glad Chloe could assist you in resolving the shipping issue, and we truly appreciate your feedback. Your support means a lot to us!
Chloe
Chloe, Service Manager was amazing to deal with. So helpful and patient.
19 December 2025
Unprompted review
Reply from wayofwade.com
Thank you for your kind words! We’re thrilled to hear that Chloe provided helpful and patient support. We’ll be sure to share your feedback with her!
Quick to fix issue
The gave kind responses to my my emails quickly and helped my fix the issue
28 February 2026
Unprompted review
Reply from wayofwade.com
Thank you for your kind feedback! We’re glad we could assist you and resolve the issue quickly.
I recently ordered a pair from the Way of Wade line
I recently ordered a pair from the Way of Wade line by Li-Ning and was really impressed with the overall quality. Even just trying them on, you can immediately feel the premium materials and solid craftsmanship. The design is clean and the shoes feel very well made.
Unfortunately, they were a bit too narrow for my feet, so I wasn’t able to keep them, but that was just a personal fit issue, not a quality problem at all.
What really stood out was the customer service. The team was incredibly fast, responsive, and professional. They answered my questions quickly and made the return process smooth and stress-free. It’s clear they care about building strong relationships with their customers.
Overall, a great experience with Way of Wade. I wouldn’t hesitate to order again in the future.
27 February 2026
Unprompted review
Reply from wayofwade.com
Thank you so much for your detailed feedback! We’re thrilled to hear that you were impressed with the quality of our shoes and that our customer service made your experience smooth. We truly appreciate your support and look forward to serving you again in the future.
Reply from wayofwade.com
Thank you for your feedback! We’re glad you’re satisfied with the quality and our service.
Impeccable Design for sturdiness!
Impeccable Design for sturdiness!
12 February 2026
Unprompted review
Reply from wayofwade.com
Thank you for your feedback! We’re glad you appreciate the design and sturdiness of our shoes.
fast delivery and good quality
25 February 2026
Unprompted review
Reply from wayofwade.com
We really appreciate your feedback! It’s great to hear that you enjoyed the fast delivery and the quality of our shoes.
Great shoes !
Great shoes !! I have the 10s in color family love and I swear they add at least an inch on my vertical. Customer service is super great and reliable!!!
25 February 2026
Unprompted review
Reply from wayofwade.com
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your shoes and that our customer service met your expectations. Your support means a lot to us!
Reply from wayofwade.com
Thank you for your feedback! We’re glad to hear that our team was able to assist you smoothly with the return process.
Good Product and received on time
Good Product and received on time
11 February 2026
Unprompted review
Reply from wayofwade.com
We appreciate your feedback! It’s great to know that your order arrived promptly and that you’re happy with the product.
Best customer service ever!
Best customer service ever!! Excellent products!! My son loves the shoes!!
25 February 2026
Unprompted review
Reply from wayofwade.com
Thank you so much for your kind words! We’re thrilled to hear that your son loves the shoes and that you had a great experience with our customer service.
Great volleyball shoes
I love the shoes. They are great for volleyball. I have four different pairs as of now. I would have five pairs if the way of Wade 12 were available in my size. Lol. Time for o RESTOCK!!!
21 February 2026
Unprompted review
Reply from wayofwade.com
Thank you for your feedback! We’re so glad to hear that you love your shoes and that they’re working well for volleyball. We’ll take note of your request for the Way of Wade 12 restock—hopefully your size will be available soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.