Waygo Outdoor Reviews 14

Waygo team was professional, they brief everything before the journey start. There was no tension along the tour, except pushing own physical & psychology to the maximum limit and very very very tiring for me. Hope I didn’t give you guys any trouble but definitely will come back again.

It’s been my third time hiking with them. Khai is really nice and kind group leader. Feel at ease every trip with them. Looking forward to meet again future hike🥰

thank you khai &alex for the great arrangement!! Alex takes good care of us!!

It’s a satisfied and amazing trip, Alex take well care of us, food nice, accommodation clean, everything just good, definitely will join them for another trip👍

Thanks for the amazing tour, Alex and the team! I had a blast—especially the daily Olle route walks, where discovering those charming cafes tucked away along the trails was the perfect way to recharge. Every meal you chose was such a delicious surprise, too. But the real standout was that final Hallasan hike; even with the bad weather, it was such an intense and memorable experience. It was a truly unique experience I will never forget.

剛參加了他們尼泊爾的EBC，對他們的團隊安排感到非常滿意，甚至可以說是驚艷⋯
在我們團友之間腳程快慢不一的情況下，也能妥善照顧每一個人 讓我們可以順利平安的完成夢想的EBC

I am beyond disappointed with the experience I’ve had with their company: TMB-Way. I booked a TMB trek scheduled for July, having completed my registration and payment back in January.

Unfortunately, I encountered a scheduling conflict in March and reached out immediately to resolve it. Since then, the experience has been a nightmare of total silence:

- Ignored Requests: I sent multiple emails asking to switch to other available dates listed on their website. I received zero response.

- Refund Policy Violation: After being ignored, I requested a refund. Their own policy states a 50% refund is available for cancellations made more than 60 days before departure. Again, I received no reply.

- Broken Contact Info: I attempted to contact the alternative email provided online (their outlook email), only to find that the email address is completely non-functional. And I leave message via "Contact Us" on their website and got no reponse as well.

- Intentional Avoidance: What makes this worse is that their primary Gmail address clearly works—they were quick to reply when I was confirming my initial payment. Now that I need support or a refund, they have intentionally stopped responding to my emails and website messages.

It is unacceptable for a travel company to "ghost" their customers after taking their money. If you value communication and reliability, I strongly suggest booking your TMB tour elsewhere. Avoid TMB-Way and Waygo Outdoor.

The trip was well organised for my family trip and any queries we had were quickly answered.

A wonderful, friendly and professional team who deliver first class service. Thank you for everything, Victoria

the guide and their professional team was soooo caring❤️❤️❤️ they always make sure the members enjoying the trip. Small group and I learned a lot in this tour. By the way they served good food and stay in good accommodation too. Thanks to our amazing guide👏👏👏

I've recently completed the Tour du Mont Blanc with Khai leading the group. I'm still in disbelieved that I've managed to complete it as this is my first time doing multi day hikes.

Khai has been supportive and comforting in equal measure during the trip to help newbies like me ease into the hike without feeling overwhelmed.

Such a good experiences.
Well organized and the pacing was perfect, small group size made me feel personal. One of my best trips I’ve ever take.