I have purchased 3 airline tickets…
I have purchased 3 airline tickets through wayama.com. The flights were supposed to depart on May 25th, 2020. Lufthansa canceled the flights on May 06th, 2020. Wayama told me that the refund process starts with Lufthansa and that as soon as they get the money, they will forward that to me. Today, July 2nd, I just got off the phone with Lufthansa and they told me that refund has been processed long time ago, and that the money was with wayama. I called wayama, message said that nobody is available to answer phone calls, and when I email them I receive a generic response. This company should not exist, they shouldn't be able to play with other people's hard earned money. I will never buy tickets from them again, and I will file complaint with US DOT for delaying the refund. Thanks. HP.