I completed a $72 FanDuel offer through…
I completed a $72 FanDuel offer through WaxRewards that failed to credit. When I contacted support, they requested proof of completion, which I promptly provided.
After submitting the requested proof, I received no resolution and sent multiple follow-up emails seeking an update. Months later, support responded with conflicting explanations for why my claim was not credited.
First, I was told that additional information had been requested from me and that I failed to provide it, preventing WaxRewards from negotiating with the advertiser. However, after reviewing the complete email thread, I found no request for additional information beyond the proof I had already submitted.
I was also told that the advertiser had deemed me ineligible, despite being told that WaxRewards was unable to proceed because of the allegedly missing information.
Later, support changed the explanation again and stated that my ticket had been automatically closed because I did not reply in time. When I questioned these explanations and requested evidence of the alleged request for additional information, support refused further discussion and stated that they would cease communication regarding the case.
My issue is not simply that the claim was denied. My concern is that I submitted the requested proof, followed up multiple times, and received inconsistent explanations without being shown any evidence that I failed to provide requested information.
Based on my experience, support was unresponsive for extended periods and the handling of my ticket lacked transparency.








