Really good price, one downside the order I received was incorrect and I contacted them. There was no response which made me contact them again. I received the rest of the order 2 days later but it w... See more
Company replied
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Review summary
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Jade was really helpful and acted quickly to try and support my queries around stock and previous offers. It was refreshing to see quick customer service and although not everything could be resolved... See more
Company replied
I sent an email to the customer support team at Wave yesterday (sunday) as i couldnt find their sizing guide for fheir changing robes. I wasnt expecting to get an answer till Tuesday as its a bank h... See more
Company replied
The Wave Tourer SUP arrived with a single pump instead of dual which was disappointing as wanted to take in on holiday, but Sophie sorted it all out and sent a new dual pump to me, with a surprise g... See more
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Company details
About Wavesupboards
Written by the company
Wave offers a wide range of premium stand-up inflatable paddleboards (SUPs) and kayaks for every adventure.
SHOP NOW
WaveSupBoards.com provides a curated selection of stand-up paddleboards, designed to cater to all levels of paddlers, from beginners to professionals.
Explore our popular models:
- Cruiser SUP Range – Perfect for leisurely paddling and recreational use.
- Tourer SUP Range – Designed for long-distance paddling and enhanced performance.
- Woody SUP Range – Beautifully crafted boards with a wooden finish for style and functionality.
- Pro SUP Range – High-performance boards for serious paddlers and competitors.
Additionally, we offer a selection of versatile kayaks:
- Kayak Range – Lightweight and durable kayaks for any water conditions.
At WaveSupBoards.com, we are committed to providing quality products, outstanding customer service, and fast shipping. Our boards are built with eco-friendly materials to ensure sustainability while delivering superior performance on the water.
Whether you’re exploring a calm lake or paddling out on the ocean, our SUPs and kayaks will enhance your experience and help you create lasting memories on the water.
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Contact info
9-10 Charlotte Square , NE1 4XF, Newcastle Upon Tyne, United Kingdom
- 441138683726
- customercare@wavegobal.com
- wavesupboards.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 48 hours
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Order WAVESUP40647
Order WAVESUP40647
Paid on the 3rd December and still waiting to receive my item. PayPal is stepping in ( 11 December) as no communication. Tracking is not provided, email response with no information, phone line is not working
11 December 2025
Unprompted review
Reply from Wavesupboards
Hi Liliya,
Thanks for your review.
We’re really sorry that we weren’t able to fulfil your order due to a stock error. I can see that our team has requested a refund for you, and this has now been resolved.
Please don’t hesitate to get in touch if we can assist you further.
Best regards,
Antria @ Wave Team
I would recommend this company
I would recommend this company.
I had a small problem with them because my order was out of stock in the colour I ordered and I was not informed and the order didn’t arrive.
However when I queried why the order hadn’t arrived, I had excellent service from Sophie (SS) and an alternative colour is on the way to me.
10 December 2025
Unprompted review
Reply from Wavesupboards
Hi Helen,
Thank you for your review and for recommending us.
We’re sorry for the initial stock issue and lack of communication, but we’re glad Sophie was able to help and arrange an alternative colour for you. We really appreciate your understanding.
Kind regards,
Antria @ Wave Sups
These are the best changing robes…
These are the best changing robes around,I already have two for dog walking and waiting to buy a 3rd for best 🥰 i can be out in the rain all day and always dry underneath 😊
I’ve been waiting for a size small to come back in stock and Sophie at customer services has been so good with keeping me posted and replies to emails promptly.
Highly recommend these changing robes,wouldn’t even try another brand now 🥰
9 December 2025
Unprompted review
Reply from Wavesupboards
Hi Dawn,
Thank you so much for your lovely review! We’re thrilled to hear how much you love the changing robes and that they keep you dry in all weather. We’ll be sure to pass your kind words on to Sophie — she’ll be delighted to hear them. Thanks again for the recommendation!
Best regards,
Antria @ Wave Sups
Great products and a great price in the…
Great products and a great price in the sale. Next day delivery was even better service
21 November 2025
Reply from Wavesupboards
Hi there,
Thank you for your great feedback! We’re glad you’re happy with the products, the sale price, and the next-day delivery.
Best regards,
Antria @ Wave Sups
Very quick delivery and great product
Very quick delivery and great product! Very happy with my purchase.
11 November 2025
Reply from Wavesupboards
Hi Sarah,
Thank you for your lovely feedback! We’re really pleased to hear you’re happy with both the product and the fast delivery.
Kind regards,
Antria @ Wave Sups
Good price but limited response
Really good price, one downside the order I received was incorrect and I contacted them. There was no response which made me contact them again. I received the rest of the order 2 days later but it would have been helpful to receive acknowledgement of the first email to save re attempting contact.
In terms of the item, I cannot fault it, brilliant first paddle board for my daughter and a really decent deal and kit.
22 June 2025
Reply from Wavesupboards
Thank you so much for your honest feedback! 💙 We’re really glad to hear you’re happy with the price and that the paddle board has been a brilliant first board for your daughter — that means a lot to us.
We’re very sorry about the delay in responding to your first email. You’re absolutely right — an acknowledgment would have saved you the trouble of chasing it up, and we appreciate you highlighting this. We’re continually working to improve our response times and communication, so your feedback is genuinely helpful.
We’re pleased everything arrived safely in the end, and we hope your daughter enjoys many adventures on the water!
The Wave Team
Reply from Wavesupboards
Hi Sue,
Thank you so much for your wonderful feedback! We’re delighted to hear you’re happy with your purchase — and wow, three of them! We really appreciate your support and hope you continue to enjoy your WAVE products.
Kind regards,
Antria @ Wave Team
Great customer service
I bought a WAVE paddleboard a few years ago and it has got so much use! I unfortunately lost my fin on the last paddle of the season. I contacted WAVE as couldn’t see they sold the fin and was told it was now discontinued. Antria was so helpful and kindly agreed to hunt for one. One has been popped in the post. Thank you very much - amazing customer service!
6 November 2025
Unprompted review
Reply from Wavesupboards
Hello Jenny,
Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that your paddleboard has brought you so much enjoyment over the years. It’s great to know that I was able to assist you :)
We really appreciate your support and hope you enjoy many more great paddles ahead!
Best regards,
Antria @ Wave Team
Good customer service with fast…
Good customer service with fast response to emails.
Although the did not update my delivery address after me contacting them and they agreeing that could and would.
However the prices are fair and fast delivery.
18 August 2025
Reply from Wavesupboards
Hi David,
Thank you for taking the time to share your feedback. We’re really pleased to hear you were happy with our customer service, fair pricing, and quick delivery.
We’re sorry to learn there was an issue updating your delivery address after confirmation — that’s certainly not the experience we aim to provide.
Your comments have been passed on to our team so we can ensure this doesn’t happen again. We truly appreciate your understanding and support.
Best regards,
Antria @ Wave Team
Easy to order came quickly good product…
Easy to order came quickly good product at a good price
23 September 2025
Reply from Wavesupboards
Hi there,
Thanks so much for your kind review! We’re glad to hear your order arrived quickly and that you’re happy with the product and price.
Best regards,
Antria @ Wave Team
Helpful Live Chat
I placed my order and accidently made a typo in the email address, The live chat was intuitive AI that quickly identified i needed human intervention and i was soon talking with a human and able to resolve my issue quickly. Thanks David for your quick and efficient help.
23 October 2025
Unprompted review
Reply from Wavesupboards
Hi Sharon,
Thank you so much for your wonderful review! We’re so pleased to hear that our live chat system helped connect you quickly with our team and that David was able to resolve your issue efficiently.
We truly appreciate you taking the time to share your experience — feedback like this means a lot to us and to our support team.
Kind regards,
Antria @ Wave Team
Venturer Drop stitch Canoe.
Good communication prior to being sent. Delivery as expected. Very pleased with product quality etc.
6 October 2025
Reply from Wavesupboards
Hi John,
Thank you so much for your kind feedback! We’re really glad to hear that you were happy with the communication, delivery, and quality of your product. It’s great to know you’re pleased with your purchase.
We truly appreciate your support and hope you continue to enjoy your Wave product!
Best regards,
Antria @ Wave SUPs
Great Service
Antria and Sophie were very quick to respond to my queries and provided me with all of the information I requested - great service!
17 October 2025
Unprompted review
Reply from Wavesupboards
Hi there,
Thank you so much for your kind words! We’re so glad to hear that you were happy with the support from Sophie and myself. Providing quick, helpful service is something we take great pride in, and your feedback means a lot to us.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
Antria @ Wave Sups
Great customer service support
Great customer service support from Sophie and help to quickly resolve an issue with our board!
17 October 2025
Unprompted review
Reply from Wavesupboards
Thank you for your lovely feedback! We’re so pleased to hear Sophie was able to help and get your board issue resolved quickly. We’ll be sure to pass along your kind words — she’ll be delighted! Wishing you plenty of great adventures out on the water. 💙🏄♂️
Excellent Service and High-Quality Products
I ordered robes as a gift, but due to the courier’s fault, the shipment was damaged. I communicated with the company representative, Antria, who was very responsive. She quickly organized the return of the damaged package and sent us a new robe. The products are of very high quality — we love them! Communication was excellent, and the company handled the issue efficiently and professionally.
1 October 2025
Unprompted review
Reply from Wavesupboards
Hello Inga,
Thank you so much for your lovely review! I’m really glad we were able to get everything sorted quickly for you after the courier issue. It means a lot to hear that you’re happy with both the service and the quality of the robes — that truly makes our day!
We appreciate your patience and kindness throughout the process, and we hope you continue to enjoy your robes for a long time to come.
Warm regards,
Antria @ Wave Team
Query was solved quickly
Query was solved quickly, lovely agent (Sophie)
14 October 2025
Unprompted review
Reply from Wavesupboards
Hi Tina,
Thank you so much for your kind feedback! We’re delighted to hear that your query was resolved quickly and that Sophie provided you with great service.
I’ll be sure to pass your lovely comments along to her — she’ll be so pleased to hear them!
Kind regards,
Antria @ Wave Team
Great Customer Service
I had a issue with one of the attachments. I spoke to Esther who was very helpful and arranged a replacement part immediately. Very happy with the board and the customer service.
4 October 2025
Unprompted review
Reply from Wavesupboards
Hi Tom,
Thank you for your kind words! I’m so glad Esther was able to help and get a replacement part sorted out quickly. It’s wonderful to hear that you’re happy with both your board and our customer service!
We hope you continue to enjoy using your board and that it brings you many great sessions ahead!
Best regards,
Antria @ Wave Team
Fast delivery, great customer service.
My order came next day, I got all components out of the package and pumped it up to check any damages, everything was fine!
I had trouble with the pump not reading and contacted the helpful customer service team, Esther got back to me with a quick response we found that it was me that was the issue! Not the pump.
Amazing service and amazing products! Highly recommend
3 October 2025
Unprompted review
Reply from Wavesupboards
Hi Thai,
Thank you so much for your kind words! We’re thrilled to hear that your order arrived quickly and that everything was in perfect condition. I’m glad Esther was able to assist you and that it was an easy fix in the end.
Your recommendation means a lot to us, and we hope you enjoy your spa to the fullest!
Best regards,
Antria @ Wave Team
We ordered 2 large dry robes but we…
We ordered 2 large dry robes but we realised when they were here they were the wrong size, Anita was great and helped guide my through the return process. We've since ordered the same robes in medium and their perfect!! Highly recommend!
25 September 2025
Unprompted review
Reply from Wavesupboards
Hello Dan,
Thank you so much for sharing your experience! I’m really glad I could help guide you through the return process, and it’s wonderful to hear that your new medium robes are the perfect fit. Your recommendation means a lot, and I hope you enjoy your robes for a long time to come!
Best regards,
Antria @ Wave Team
10 stars!!!!
I couldn’t recommend enough. Bought myself the cruiser at the start of the year & over summer, my 10 and 6 year olds would spend hours out in it together. I’ve just purchased a second board for my daughter’s 11th birthday so that I can actually use my board again as she had loved it. The customer support is fab too & if I’ve had questions, I’ve had quick responses
19 August 2025
Reply from Wavesupboards
Wow – thank you so much for the 10 stars! 🌟 We’re over the moon to hear how much your family has enjoyed the Cruiser, and what a perfect birthday gift for your daughter too. It’s wonderful knowing our boards are helping create so many fun memories together. We’re always here if you need us again – happy paddling! 💙
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