Amazing support from Elizabeth at Wave Customer Support. My first paddleboard arrived defective, but she was incredibly kind, proactive, and quick to get everything sorted. The whole team was responsi... See more
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Previously our experience has t been great given that we have had 2 hot tubs that failed. We have now bought the agean spa and taken it abroad. Sadly the heater did not work so we contacted customer... See more
Company replied
Contacted Wavespa after the heater stopped working. Received a reply from Milly within 24 hours. She gave us a detailed instructions on how to reset the system, and if that did not solve the problem t... See more
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Absolute game changer, date night or wind down / up the kids the wave spa has been the best investment we've made! After about a year we had a heating a heating issue, Jade answered my emails almost i... See more
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Company details
About Wave Spas
Written by the company
WaveSpas.com offers a premium selection of inflatable and rigid eco foam hot tubs, bringing luxury relaxation to your home.
Shop now
WaveSpas.com specializes in affordable, high-quality hot tubs that provide an exceptional at-home spa experience.
Explore our key product ranges:
- Rigid Eco Foam Hot Tubs – Energy-efficient and durable hot tubs with superior insulation for year-round comfort.
- Inflatable Hot Tubs – Portable, easy-to-install hot tubs that provide relaxation anywhere.
Have questions or need help? Check out our support resources:
- Troubleshooting Guide – Find solutions to common issues with your rigid eco foam spa.
- FAQ's – Frequently asked questions to help you choose the right spa and get the most out of it.
At WaveSpas.com, we pride ourselves on providing luxurious hot tubs that deliver the ultimate relaxation experience while remaining eco-friendly and energy efficient. Our models are designed for ease of use and durability, ensuring you get the best value for your investment.
With fast shipping and excellent customer support, we make it easy to enjoy the spa life from the comfort of your own home.
Shop now
Our Shipping Promise
Next Day Shipping
Order by 3pm for next-day shipping within the UK via DPD.
For USA customers, delivery takes 2-3 working days via FedEx.
For EU customers, delivery takes 3-5 working days via DPD.
Contact info
9-10 Charlotte Sqaure, NE1 4XF, Newcastle Upon Tyne, United Kingdom
- +441138683726
- customercare@waveglobal.com
- wavespas.com
4.3
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
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So far (3 months in) a solid product
So far (3 months in) a solid product, keeps the heat well. I've got their thermal cover and also have an insulated decking surround which helps.
Customer service has always been great when I've had to reach out.
14 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear you’ve been enjoying your spa over the past few months and that it’s holding the heat well for you.
It sounds like the thermal cover and insulated decking surround are making a great combination too!
We’re also delighted to hear you’ve had positive experiences with our customer service team whenever you’ve needed support. That’s exactly the level of service we aim to provide.
We truly appreciate you taking the time to share your experience with us.
Amazing customer service!
The wrong pump came with my new paddleboard - I dropped the team a note to explain and within 10 minutes Elizabeth had responded and confirmed delivery of a new one, and had arranged a collection for the wrong one. Amazing!
14 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear Elizabeth was able to respond so quickly and get everything sorted for you after the wrong pump was included with your paddleboard.
It’s great to know a replacement and collection were arranged within minutes—that’s exactly the fast and hassle-free customer service we aim to provide.
We truly appreciate you taking the time to share your experience with us.
Warranty service
Very quick and efficient response in customer service
Fast delivery
Dealt with by Henry and Elizabeth
14 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear you received such quick and efficient customer service along with fast delivery.
It’s great to know Henry and Elizabeth were able to help you with your warranty service and provide the support you needed—that’s exactly the level of service we aim to provide.
We truly appreciate you taking the time to share your experience with us.
We've recently had some issues with our…
We've recently had some issues with our spa and have been in contact with the wonderful Jade who has always been so helpful, responded quickly to our emails and resolved any issues we have had. Would definitely recommend Wave spas to anyone, we have always found them to be professional, friendly and very customer focused. Thankyou again Jade
14 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear Jade has been so helpful in resolving the issues you’ve experienced with your spa.
It’s great to know she responded quickly, kept everything professional and friendly, and provided the level of support you needed throughout. That’s exactly the kind of customer-focused service we aim to deliver.
We truly appreciate your recommendation and your continued support. Jade will be delighted to hear your kind words.
I have had nothing but problems with my…
I have had nothing but problems with my foam hot tub heater unit. It overheats, at one point it got to 52 degrees c. Total waste of money. It has cost me a fortune in replacing water, overheating and time replacing units. I wish I had never got it. I thought I was covered because of the warranty but they will not reimburse me after them trying to fix the error on 3 different occasions.
13 May 2026
Unprompted review
Reply from Wave Spas
Hi Chris,
Thank you for your review,
I am sorry to hear this, I have sent a request for more information so I can get your email address. That way we can get this situation sorted.
Any questions, please let me know
The customer service and support…
The customer service and support especially Antria who was dealing with my delivery was outstanding. Would highly recommend these over other spa providers.
12 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear you received outstanding customer service and support throughout your delivery experience.
It’s especially great to know Antria took such good care of everything for you and made the process a positive one. That’s exactly the level of service we aim to provide.
We truly appreciate your recommendation and your kind words about choosing Wave over other spa providers.
Elizabeth had been amazing
Elizabeth had been amazing! Thank you for sorting an exchange that curry’s wouldn’t help with. You have been patient and kind throughout. Brilliant service! Thank you
13 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear Elizabeth was able to help sort your exchange and provide the support you needed throughout the process.
It’s great to know she was patient, kind, and delivered the level of service we always aim to provide. Elizabeth will really appreciate your lovely feedback.
We truly appreciate you taking the time to share your experience with us.
Amazing Customer service from start to…
Amazing Customer service from start to finish. Fast responses to my queries and sorting everything out no problems. Hot tub decided and arrived on time by a friendly courier... highly recommend
13 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear you received amazing customer service from start to finish and that your queries were handled quickly and smoothly.
It’s great to know your hot tub arrived on time and that everything was sorted without any issues—that’s exactly the experience we aim to provide.
We truly appreciate you taking the time to share your feedback and your recommendation.
Elizabeth got back to me quickly with…
Elizabeth got back to me quickly with all my email
13 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your 5-star review! We’re really pleased to hear Elizabeth got back to you quickly and was able to help with your email.
It’s great to know you had such a positive and responsive experience—that’s exactly the level of customer service we aim to provide.
We truly appreciate you taking the time to share your feedback with us.
Great customer service
Sophie from Wave customer service was amazing and helped me out after I ordered a hot tub for my wife’s special birthday only to find out there was a delay in delivery but she managed to sort it out for me a big thanks to Sophie who saved the day
12 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear Sophie was able to help after the unexpected delivery delay and get everything sorted for your wife’s special birthday.
It’s great to know she was able to step in and save the day—that’s exactly the level of customer service we aim to provide. Sophie will really appreciate your kind words.
We truly appreciate you taking the time to share your experience with us, and we hope your wife had a wonderful birthday celebration.
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear your order arrived quickly and that you found it to be great value for money.
Providing fast delivery and quality products at excellent value is exactly what we aim for, so it’s wonderful to hear your positive feedback.
We truly appreciate you taking the time to share your experience with us.
Sophie in support was really helpful…
Sophie in support was really helpful and efficient. so easy to deal with and also resolved our issue :-)
12 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear Sophie was so helpful and efficient in resolving your issue.
It’s great to know you found the process easy and stress-free—that’s exactly the level of support we aim to provide.
We truly appreciate you taking the time to share your experience with us.
Thanks Jade!
Jade was helpful and professional in getting my issue resolved. They kept me informed throughout and helped rebuild my trust in the company. Appreciate the support
8 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear Jade was able to help resolve your issue in such a helpful and professional manner.
It’s especially great to know they kept you informed throughout the process and helped rebuild your trust in the company. That means a lot to us and is exactly the level of support we aim to provide.
We truly appreciate your kind words and your continued support.
First-rate customer service
I had a problem with the lid that came with my hot tub. Even though I had ordered the hot tub quite some time ago, Esther responded to my email very quickly (same day) and got me a replacement sent out with no quibble. She was very helpful, as have been the other staff from Wavespa I've spoken to since first starting to look at hot tubs about 18 months ago.
11 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear Esther was able to respond so quickly and arrange a replacement lid for your hot tub without any hassle.
It’s especially great to know you’ve consistently found the team helpful throughout your journey with Wave Spa, from your initial enquiries 18 months ago right through to after-sales support. That level of service is exactly what we aim to provide.
We truly appreciate you taking the time to share your experience with us and your continued support.
Elizabeth has been very proactive in…
Elizabeth has been very proactive in sorting my issues out in a timely manner and I am pleased it is now all resolved
8 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear Elizabeth was so proactive in helping to sort your issues out in a timely manner.
It’s great to know everything has now been fully resolved and that you were happy with the support provided—that’s exactly the level of service we aim to deliver.
We truly appreciate you taking the time to share your experience with us.
Very helpful and quick responce
Elizabeth was very helpful, quick to respond and resolved my issue quickly - Thanks Elizabeth
11 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your review,
We really appreciate you have noticed we try our best to get back to customers as quick as we can
Enjoy your spa
Reply from Wave Spas
Thank you so much for your 5-star review! We’re really pleased to hear Elizabeth provided excellent customer support for you.
It’s great to know you had such a positive experience—that’s exactly the level of service we aim to provide.
We truly appreciate you taking the time to share your feedback with us.
Reply from Wave Spas
Thank you so much for your 5-star review! We’re really pleased to hear Elizabeth was able to provide a quick reply and solution for you.
It’s great to know you had such a positive customer service experience—that’s exactly the level of support we aim to provide.
We truly appreciate you taking the time to share your feedback with us.
Great Wave Foam Tahoe Spa
Ordered Wave Foam Tahoe Spa. Delivered earlier than expected. Which was a positive. Registered warranty easily and got a confirmation to confirm this. Hot tub a tad difficult to slot the foam panels in. But got there in the end. So far this hot tub has been great. Heats up quickly. Maintenance support replied to quickly. Bubbles great. Seems very sturdy and made from quality products. Would recommend others for this hot tub.
9 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear your Wave Foam Tahoe Spa arrived earlier than expected and that the warranty registration process was quick and easy.
It’s great to know you’re enjoying the spa so far, especially the quick heating, strong bubbles, and sturdy build quality. We also appreciate your honest feedback regarding the foam panel setup, and we’re glad you got everything together in the end.
We’re really pleased our maintenance support team responded quickly when needed, and it means a lot to hear you would recommend the Tahoe Spa to others.
Excellent customer service
Excellent customer service, prompt replies and helpful team, thank you!
8 May 2026
Unprompted review
Reply from Wave Spas
Thank you so much for your fantastic 5-star review! We’re really pleased to hear you received prompt replies and found the team so helpful.
Providing excellent customer service is something we truly pride ourselves on, so your kind feedback means a lot to us.
We really appreciate you taking the time to share your experience with us.
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