Wave Internet Reviews 

Wave internet are a super small company who delivered what was written on the can
Excellent personal service
Fair pricing
Brought our Smithills community into the space age
For get the BT,s , Virgins and other Big guys who over sell and don’t deliver, check them out, you won’t be disappointed ,

This is perhaps a bit of belated review as I have been with Wave for over 3 years now. I live in the West Pennine Moors and had been a long suffering "customer" of TalkTalk, who were using Openreach infrastructure. The village I am in has aluminium cables, and is about 3 miles from the exchange, so the broadband speed was around 800 kbps. After giving up on any meaningful community engagement with Openreach I decided to go with Wave. I cancelled my account with TalkTalk (now, there's another long story about crap customer service!) and swapped over to Wave. I have not had to call Wave up for any issues at all over the intervening period. The connection has dropped out just once or twice over the 3+ years, but that could be counted on one hand, and has always come back on within a short time frame.

Overall I am so pleased that I switched, and now I just forget that I'm not using a cable connection anymore. Amazon Prime works a treat, as does Netflix and the other online catch-up TV services.

If you are getting fobbed off by your current broadband provider, then make the switch. Great service from a local company.

Great service
Bespoke connection up and running within one week, from survey to installation
Fast, reliable, future proof service
(rather then only other option open to me - Zero future proof service of Fibre to Cabinet then 1960's copper wire to house via wooden pole with a phone line that you don't need but still have to pay for!!)

Survey was completed on Tuesday. Fully installed and operational on Saturday - amazing service. The installation was completed very professionally particularly in these trying times (due to Covid 19 restrictions) and our internet has now been transformed – we can use our Amazon Prime at last and my wife is over the moon as she can now facetime family and friends which is particularly pertinent at the moment. Also we no longer have to manage our time on the internet as the Plusnet signal could not manage more than one at a time! Communications spot on and no hanging on the phone waiting for someone to pick up. Pricing packages are very reasonable compared to Satellite competition.
A big thankyou to the Wave Team for a wonderful experience.

Fantastic service from Wave internet. 8 weeks ago they told us they can provide fibre broadband to our rural residents where BT have failed for years. Yesterday they completed the installation for everyone in the area who wanted it. We’ve all got great speeds and unlimited data! Amazing given the present coronavirus difficulties. If you live in Greater Manchester or Lancashire, don’t let BT tell you you can have fibre broadband. You can, just contact Wave Internet.

Fast and efficient installation, quality of service as promised, Internet strength fantastic. Very happy

Very good. Dom very helpful about getting computer back on line

Excellent & rapid service. Friendly & responsive. Minimal disruption with installation. Transformative download and upload speeds compared to previous provider. Perfect solution for rural areas. Thank you Wave Internet!

Hi friendly and reasonably efficient system seems to work well. Highly recommend

Fantastic service. Survey performed the day after making contact and line installed 3 working days later!! Speed as promised.

Fantastic service from Paul your engineer. So quick and friendly highly recommended.

Excellent, friendly and helpful. Efficient and professional.

As a business owner I am completely reliant on the internet for my work. Where I live is extremely remote and I’ve massively struggled in the past. I am always skeptics about broadband companies as they’re always seems to be hidden fees but I’ve been pleasantly surprised. I am not in any way “techy” so didn’t understand the difference between cables and fibre but the guys were really patient and answered my rather blonde questions haha. I rarely write reviews but felt it was my duty to share in case any other young business owners needed a little extra guidance when choosing wave!

Wave Internet suddenly became available to us & we couldn't be more impressed with their efficient service - staying late on a Friday to get the job done! We now have internet speed of 30mg, compared to the 1.2mg (max!) offering we had before from BT. We've also been able to cancel our monthly Sky subscription as previously, due to our location, it was the only way we could watch TV. Often we work from home, so internet is a high priority for us, it's a great relief that we can get on with our job. We highly recommend Wave Internet.

Best customer experience I have EVER had with a service provider. BT, Sky and many more could learn a lot from Wave Internet.
Cannot fault them in any way and unreservedly recommend Wave Internet.

I have been with Wave since the beginning. My former BT internet and phone line was highly unreliable and any issues highlighted took weeks to address. Wave are the complete opposite, nothing is too much trouble and the internet reliability absolutely fantastic - big thanks to Wave!

Heard about Wave Internet over the weekend, contacted them Monday, Tuesday they did site survey to see if broadband signal could be beamed to my house, Wednesday equipment fitted up and running by Wednesday Night, unbelievable. Really nice helpful people, just can't say how wonderful they have been and I would recommend their service. I now have gone from 2mb/s to 30mb/s absolutely fantastic.