Waterwise Pumps Reviews 

67
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Air lift pump stopped Sunday morning quick search on line for new Diaphragm kit found WaterWise - easy to navigate to find the correct parts SE20 - ordered and delivery arrived lunch time today. All... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Air pump was due for delivery in 3 business days but arrived next day on a Saturday. Price was 20% better than elsewhere. And I shop around! Many thanks

Company replied

Rated 5 out of 5 stars

Placed order on Saturday and arrived Tuesday. Good product no damage. Very helpful staff when called. Fitted and working as should.

Company replied

Rated 5 out of 5 stars

Blower failed after a few months. Lady on customer service phone (sorry, I don't remember your name!) was so helpful and credit to the company. Sorted replacement through warranty with Charles Austi... See more

Company details

  1. Water Pump Supplier
  2. Rainwater Tank Supplier
  3. Sewage Treatment Plant
  4. Water Filter Supplier
  5. Water Softening Equipment Supplier
  6. Water Treatment Supplier

Written by the company

For over 30 years, Waterwise Pumps has been a trusted provider of water treatment systems, pump solutions, and premium spare parts across the UK. Working in partnership with leading global manufacturers, we deliver reliable, efficient, and environmentally responsible solutions designed to ensure optimal performance, long-term reliability, and uninterrupted water flow for domestic, commercial, and industrial applications.


Contact info

4.8

Excellent

TrustScore 5 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(67)

24 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick response to order problem

Parcel arrived on time but l incorrectly thought it was incomplete. Email on Friday afternoon asking for missing part which arrived on Saturday, despite later reporting the missing part was found in the package there was no quibbling. First class service

3 April 2025
Rated 5 out of 5 stars

5 Star experience all round.

I don’t normally leave reviews for online purchases that are as simple as they should be. However I’ve had a couple of bad experiences recently and these good people have gone a good way to restoring my faith.

24 February 2025
Rated 5 out of 5 stars

Customer service second to none & item well priced.

Ordered, delivered & fitted within 24hours.

The sales department were beyond helpful & even though I missed the cut off time for next day delivery when I explained the urgency Georgia went beyond all expectation to enable delivery of the item the following day.

I cannot rate this companies customer department highly enough & will be definitely using this company again in the future.

24 January 2025
Rated 3 out of 5 stars

Delivery was awful took over a week and…

Delivery was awful took over a week and in the end we had to drive to find the driver to retrieve our parcel found him trying to leave on someones doorstep? ( They had been given full directions right to our door?) disappointed with the packaging hole in the box, and the box was not covered so everyone could see what it was?? Even the Delivery man commented oh its an expensive item? But all works as it should.

6 January 2025
Waterwise Pumps logo

Reply from Waterwise Pumps

Hi Angela, sorry to hear your delivery wasn't great, could you please send us a photo of the box it was in? We make sure every parcel that leaves our depot is packaged as securely as possible so this is very unusual. Email - enquiries@waterwisepumps.co.uk

Rated 5 out of 5 stars

Bought this pump to replace the same…

Bought this pump to replace the same but defunct one that was used to run our sewage treatment plant. So a new one was req pronto.
I have to say the price and delivery and overall service was first class. Will def use again for purchase of servicing kit etc.

17 December 2024
Rated 5 out of 5 stars

Great customer service

Blower failed after a few months. Lady on customer service phone (sorry, I don't remember your name!) was so helpful and credit to the company. Sorted replacement through warranty with Charles Austin and new item arrived in a couple of days.

Highly recommend company and will be sticking with them in the future 👍🏻

9 September 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look