WaterWipes Reviews 64

TrustScore 2 out of 5

2.1

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Rated 5 out of 5 stars

Have been using these wipes for quite a while now and can honestly say, WOW. Does exactly what it states on thr pack. No plastic. The gentlest baby wipes ever to come onto the market, no 'nasties' hid... See more

Rated 1 out of 5 stars

New Wipes are terrible , we have used your brand for a long time I'm afraid no more, the new wipes are not fit for purpose , far too viscous might as well wipe with my bare hand , you can't get them... See more

Company replied

Rated 1 out of 5 stars

Far from a company to admire, these people are polluting us with single-use plastic and greenhouse gases, with a product that is not necessary. The new 'biodegradable' wipes are made from trees t... See more

Company replied

Rated 1 out of 5 stars

Absolutely the worst wipes, I have used this on my newborn and the quality is so poor its unbelievable. Its DRY, ROUGH and it SMELLS . I agree with all the negative comments, its concerning how expens... See more

Company details

  1. Skin Care Clinic

About WaterWipes

Written by the company

In a world of more noise, choices and advice, less can be more. WaterWipes®, gently cleans and helps protect skin. about Original baby wipes about wipes for weaning where to buy contact us

Contact info

2.1

Poor

TrustScore 2 out of 5

64 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Old wipes were brilliant, new wipes terrible!!

These wipes used to be the best, now they have changed them they stick together so you end up using half the pack each time. The wipes are smaller, drier and are harder to use. I opened a new pack today which were actually the old stock and the difference is remarkable. The older version were far superior and I will be shopping around for something better as they are not fit for the purpose.

14 June 2021
Unprompted review
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Reply from WaterWipes

Hi Kim, Thanks for getting in contact with us. We appreciate this change might not appeal to all our customers, but we as a business have made the commitment to move our wipes across to a 100% biodegradable and 100% plant-based material for all of our products. As part of our ongoing projects into making our company more sustainable, we have decided to change the dimensions of the wipe itself in order to optimise our supply chain. The wipe material still has the same surface area, only its cut differently in order to eliminate wastage. The same with the packaging, we have reduced the size to coincide with the change of the “cut” of the material. That said, we have made adjustments to the water content after some early feedback. Could you send us an image of the production dates on the packs you have to info@waterwipes.com so we can look into this further for you?

Rated 1 out of 5 stars

New Wipes are terrible

New Wipes are terrible , we have used your brand for a long time I'm afraid no more, the new wipes are not fit for purpose , far too viscous might as well wipe with my bare hand , you can't get them out of the pack with out taking half the wipes out , hardly any water , causing a rash on my child
Please find a way to fix this or your going to go out of buisness

12 June 2021
Unprompted review
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Reply from WaterWipes

Hi Adam, thanks for getting in contact with us. . Product Safety is extremely important for WaterWipes and we take all adverse reactions very seriously. Could you get in touch with us on info@waterwipes.com please?

Rated 1 out of 5 stars

Where is the water?!

I have used WaterWipes on my daughter since birth for 2 years. They WERE a great product. The new WaterWipes are so disappointing. They are so much dryer than the old ones. I found myself rubbing my daughter’s skin hard to try and remove the mess. I get the environmental piece, but why is there less water in the wipe?! I now have to find a new brand.

10 June 2021
Unprompted review
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Reply from WaterWipes

We fully understand that the new 100% viscose material has completely different properties compared to our previous polyester-based wipe.
Viscose, due to its nature, is far more absorbent than the previous material. This means that although it may feel dryer to touch, it should in fact contain much more water than could found in our previous wipe. That said we would obviously like to look into this further for you, can you send us an email to info@waterwipes.com with an image of the production details from the side of the pack, so we can check it with our quality control team?

Rated 1 out of 5 stars

Absolutely a waste of money!

Absolutely a waste of money!
These new wipes are a big NO NO firstly they are non way as watery as the original ones and you try to take on wipe out and a handful come out. I had to stop my Amazon subscribe and save then went on eBay to find the old ones and found someone selling what looked like the old ones but received the nee ones today which I will return!
Time to find new wipes!

8 June 2021
Unprompted review
Rated 1 out of 5 stars

Just to echo the voices of the below

Just to echo the voices of the below! As it’s important for you to know. The quality of your old product was the reason people flocked to your brand and paid a premium. I have a 18 pack and I am not sure they will get used.

We recently used another brand that was half the price and the exact same quality and 100% biodegradable whilst away at my parents. I don’t see a reason to use your brand anymore.

Please do keep me informed should your old product return!

31 May 2021
Unprompted review
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Reply from WaterWipes

Hi Tim. We appreciate this change might not appeal to all our customers, but we as a business have made the commitment to eliminate plastic from our wipes across all of our products and we hope that our customer’s will join us in protecting the future of our planet. We would love to review this further for you, can you drop us an email onto info@waterwipes.com so we can get the batch details and your comments on "what's not working"?

Rated 1 out of 5 stars

ABSOLUTE NO TO THE NEW WIPES

I have been using water wipes since the birth of my son who is now 2 years old and it was amazing so why change it?
The new biogradable wipes are absolutely horrid, So glad I only got the small pack, I certainly would not be using them again.

25 May 2021
Unprompted review
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Reply from WaterWipes

Hi Remi. We appreciate this change might not appeal to all our customers, but we as a business have made the commitment to move our wipes across to a 100% biodegradable and 100% plant-based material for all of our products and we hope that our customer’s will join us in protecting the future of our planet. If you have have had a quality related fault please get in touch with us on info@waterwipes.com so we can look into t further for you.

Rated 1 out of 5 stars

Worst company what you can find and…

Worst company what you can find and recruitment plus agency work for company they treat you like animal ..they humiliate you every day ...managers are not on job ,you must work alone on pallet and you make 40 pallets alone ..1 pallet have 980 kg and when you report comlain agency how you work alone on pallet ..next day you get quit a job ...Ciara Doran from recruitment plus dont have respect for you they cant help you to resolve problems and Green team Brian and David and Red team ..special on Ib2 ..On frist talk you are packer and you apply for thqt position but when you start work they will put you on pallet and you will make minimum 20 tons per shift and you will work day and night shifts per 12 hours for 380 euro and if you sitt on job after 6 hours they will not you give to rest litlle bit they will star complain ..worst treatment in my life ..better be without job than on this job ...and they are give you Covid watch and after few days they tell you how you must pay 75 euro ..25 euro 3 weeks they cut you from wage and you get 355 euro 3 weeks for night shift and 60 tons minimum in 3 day (36 hours)

16 May 2021
Unprompted review
Rated 1 out of 5 stars

New wipes are terrible

I have been using water wipes for the past 4 years with my two children.

It is commendable that they are now fully biodegradable, but they are not fit for purpose.

Not enough water content. I am now moving poo around my little boys bum like a Squeegee.

We buy in bulk and have 8 packs left that I would really like return.

16 May 2021
Unprompted review
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Reply from WaterWipes

Thanks for the feedback Simon. We would like to look into this further for you. Can you send us an email to info@waterwipes.com please?

Rated 1 out of 5 stars

New water wipes are absolutely dreadful…

New water wipes are absolutely dreadful and not fit for purpose.
They tear easily and have a very little water content. I am nearly pulling the bottoms off my boys at nappy changes to get them fully cleaned and using far more wipes 😕 I have twin boys and swore by your old version of wipes. I didn't mind paying that bit extra also. Will most definitely have to switch to competitor as prices of your new wipes have not changed but quality of wipes completely have.
Super disappointed

8 May 2021
Unprompted review
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Reply from WaterWipes

Thanks for getting in contact with us Aisling. They certainly should not be tearing and we would love to look into this further. Can you send us an email on info@waterwipes.com please?

Rated 1 out of 5 stars

Far from a company to admire

Far from a company to admire, these people are polluting us with single-use plastic and greenhouse gases, with a product that is not necessary.

The new 'biodegradable' wipes are made from trees that require massive amounts of water and energy, generating huge volumes of greenhouse gas.

According to the views on this site, the new wipes are not up to the job. There are other brands that are functional, but don't cost the Earth.

8 May 2021
Unprompted review
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Reply from WaterWipes

You'll be very happy to know we launched our new biodegradable wipe this year. They are currently available in the UK & Ireland. We are launching them in Italy next, followed by the rest of Europe, before then making them available worldwide.

Rated 1 out of 5 stars

Great before - now terrible

I used to love these. But the new ones as mentioned by others below are just pure horrible.

It’s good that they are biodegradable but what is the point if they don’t do the job and tear easily, have less water and are not as smooth anymore

There are other brands which are 100% biodegradable and still good quality

1 May 2021
Unprompted review
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Reply from WaterWipes

Hi Devesh, Thanks for getting in touch. They most certainly should not be tearing easily. Could you get in touch with us at info@waterwipes.com so we can review this further please?

Rated 1 out of 5 stars

I wouldn’t even score 1 star if I…

I wouldn’t even score 1 star if I could. I’ve used waterwipes for nearly a year now they have changed the package and the whole style of wipe. I may aswell pay £1 for a pack of huggies they rip so easy less water in them. Will be hunting down all the old brand and will have to try and find a new brand as good as the old wipes were. Awful change!!!!

25 April 2021
Unprompted review
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Reply from WaterWipes

Hi Jasmine, Thanks for sharing your feedback with us. Our new biodegradable wipes should not be tearing/ripping that easily. Can you get in touch with us on info@waterwipes.com so we can look into this further for you?

Rated 1 out of 5 stars

Poor Quality

Hi all,

The new waterwipes is low quality, sticky and its tears. Its now has all the negative attributes that made me drop all its competitors.

I prefer increase in price than reduction in quality biodegradable or not.

22 April 2021
Unprompted review
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Reply from WaterWipes

Hi Ola, Thanks for taking the time to share your feedback. Unlike our old polyester-based material our new 100% biodegradable wipes will feel very different to our previous ones. We understand it's not as strong as our previous material but we believe removing the plastic from our wipes was the right thing to do. You have also mentioned "sticky" which is not something we expect. Can you contact us on info@waterwipes.com so we can review this further please?

Rated 1 out of 5 stars

The new water wipes are dreadful

The new water wipes are dreadful, I suffer from an incredibly dry and sensitive skin condition, for which I’ve only been able to use water wipes on my face for many years. Now they have changed them, the new texture of the wipe feels terrible on my skin and there is nowhere near enough water content in them, as previously. Always been an avid recommender of this brand to friends with new borns etc. But sadly, this will no longer be the case and I have a box of them :( please bring back the others.

20 April 2021
Unprompted review
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Reply from WaterWipes

Hi Chloe, Thanks for the feedback. We are sorry to hear of your frustrations. Can you get in touch with us on info@waterwipes.com so we can look into this further for you? Thanks in advance.

Rated 1 out of 5 stars

No to the new wipes

Have used many of the old style wipes and love the level of protection and natural products this provides. However the new biodegradable wipes are rubbish. They are horribly thin and I now struggle to get out of the packet one handed. Once the wipe is free I am having to use twice if not three times as many as they do not seem to work as well as other wipes. More often than not my finger has gone through the wipe as the quality is poor. Nappy time use to be very smooth and fuss free. No babies enjoy being nappy free for to long or have to be wiped over again, this causes complete stress to my newborn and I am left in a mess afterwards.

The old wipes seriously need bringing back or these new biodegradable ones need to be recalled as they are not fit for purpose currently.

17 April 2021
Unprompted review
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Reply from WaterWipes

Hi Lilly, We really appreciate the feedback. Can you contact us on info@waterwipes.com as I would like to review this further for you and get the products codes too?

Rated 1 out of 5 stars

Don't bother

There was absolutely nothing wrong with wipes before only that they were not biodegradable. Now they're useless and I have 11 packets that are useless! My daughter has eczema and now cannot use these on her as they flare her up. The old ones worked perfectly! Why fix something if it wasn't broken to begin with! Argh!

25 March 2021
Unprompted review
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Reply from WaterWipes

Hi, We are really sorry to hear your experience using our new biodegradable wipes. Could you send us an email to info@waterwipes.com so we can review this further please?

Rated 1 out of 5 stars

Those New Look Waterwipes are awful

Those New Look Waterwipes are awful. I used to buy, for 2 years and half now, only Water Wipes for my baby. Now, since they got the new look, the wipes are awful, they don't have the same amount of water anymore, they are not strong like the ones before, they broke instantly, like the ones from Huggies, the package is way smaller than the other one . And we pay 2,97£ per pack.

4 February 2021
Unprompted review
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Reply from WaterWipes

Hi Clara. Thanks for the feedback. Can you send us an email into info@waterwipes.com so we can look into this further for you. Thanks.

Rated 1 out of 5 stars

Unfortunately l did not receive the…

Unfortunately l did not receive the waterwipes as promised therefore cannot comment on the quality or what I thought of this product. Very disappointed as was looking forward to trying this natural product.

16 November 2018
Unprompted review

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