WaterUps Reviews 171

TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

Don’t do it. Buy else where. I bought a car jump start pack from them. They sent me a battery charger. When I complain they said because the product (the wrong product) didnt have a quality problem... See more

Rated 5 out of 5 stars

We had a few construction problems, minor but distressing, Ian reacted 30 min after finding out and bent over backwards to resolve our problem....to the extent of visiting us in Victoria FROM NSW an... See more

Rated 5 out of 5 stars

I purchased the larger wicking beds and two square planter boxes. I assembled the large beds myself and the online instructions were great, all the info I needed was provided. When I contacted the com... See more

Company replied

Rated 5 out of 5 stars

Since we started on our wicking bed program at the Murraylands Community Mebn's shed we made the decisioin to use the Water Ups system. We have now completed our construction of 24 large beds at our... See more

Company details

  1. Garden
  2. Botanical Garden

Written by the company

WaterUps is an Australian designed and manufactured product that can be used in a variety of landscape and garden growing environments to deliver an extremely effective, practical and sustainable plant watering system.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

171 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Well packaged and delivery time good

Well packaged and delivery time good. Only issues was conflicting assembly instructions in one area which confused me for a while.

19 December 2022
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Reply from WaterUps

Hi Bill
Thank you for your review. We appreciate you spending the time to do this am we will check the assembly instructions as per your comments
Regards
Ian
CEO

Rated 4 out of 5 stars

Another way to use WaterUps

I found buying the WaterUps upright garden very easy and the delivery no fuss and efficient. I also found putting it together easy especially after watching the video. The only part that was a bit hard was connecting in the overflow pipe it just didn't want to sit flat so the holes could match up with the inside fixture. I haven't put dirt in it yet as we are now in flood, but I have put it on my balcony and put all my cymbidium orchids in it so I can water them and keep them in humid conditions until the water goes down.

3 October 2022
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Reply from WaterUps

Hi Raelene
Thanks for the review. I hope you were able to get the overflow pipe through in the end. It can be a bit tricky.
Regards
Ian

Rated 5 out of 5 stars

Prompt delivery and Easy to construct…

Prompt delivery and Easy to construct planters made in Australia out of recycled plastics which reduce water evaporation! What more could I want?

27 October 2022
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Reply from WaterUps

Hi Chloe, Thanks for your review. We certainly appreciate your feedback.

Rated 5 out of 5 stars

Five Stars for service!

I purchased the larger wicking beds and two square planter boxes. I assembled the large beds myself and the online instructions were great, all the info I needed was provided. When I contacted the company with an issue I was having with my chosen site they replied really quickly with helpful advice. Highly recommend this company and their awesome products.

1 November 2022
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Reply from WaterUps

Hi Helen, Thanks very much for your review. We really appreciate it

Rated 5 out of 5 stars

Professional & very helpful

Waterups were open to and answered all my queries, being very helpful, professional & a good company to deal with...all our components arrived quicker than I expected, except for a pool liner which I was told will be despatched as soon as it arrives in their store, a few weeks later it arrived without the need for me to follow up the order... I have purchased three 1680x80 wicking beds, plus all the required components to convert an old water tank as well, cells, pool liner etc. We have completed and planted up 2 so far .. the plants are looking healthy and we are excited to finish installing and planting up the other 2.. with the possibility of purchasing more... we expect a water saving, plus ease of use for elderly to be able to continue growing out own fresh veges. I am delighted to recommend the Waterups system..

23 October 2022
Rated 5 out of 5 stars

So good I'm coming back for more

The customer service was great and information provided to enable retrofitting of existing raised bed was very helpful. In fact I was so impressed, I am going to buy some more cells and convert more beds

11 August 2022
Rated 5 out of 5 stars

Fantastic Gardens

My wife and I purchased two gardens initially. They fitted the space well and the gardens are now flourishing. We have since purchased a third garden and are yet to plant anything in it. We would highly recommend Waterups as a gardening solution.

1 August 2022
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Reply from WaterUps

Hi Anthony. Thank you very much for your feedback and review. We certainly appreciate that you took the time to do this.

Rated 4 out of 5 stars

Love the waterup garden

Love the waterup garden we purchased a few months back. Have it planted out with vegies and all is going well. The only criticism I have is that there were no instructions included on how to assemble or use the garden. I'm guessing we got it right but it would have saved us some time were instructions included.

1 July 2022
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Reply from WaterUps

Hi Anne,Thanks very much for your review and feedback. While we try to minimise the amount of paper that we send out and have all assembly guides on the website, we should not assume that our customers will just to to the site. We will address this. A good suggestion
Regards Ian

Rated 5 out of 5 stars

returning customers to waterups…

We are returning customers to waterups and continuing to be happy with our waterups garden beds. Easy to install and use and they work.

18 July 2022
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Reply from WaterUps

Hi Barry,
Thanks very much for the review. I'd love to see some photos at some stage.
Regards
Ian

Rated 5 out of 5 stars

We’re converting everything to WaterUps!

I purchased 4 large Oasis beds and set them up in late June. I’ve planted new and repositioned seedlings, and everything is absolutely thriving, even in the depths of a Melbourne Winter. The repositioned lettuce, silverbeet, spinach, etc, is doing BETTER than in the deep trugs they were originally planted in.

Service was fantastic after we realised there was a small hole in one of the liners - Ian got back to us immediately, and we had a new liner within a week. My dad has now determined to ‘upgrade’ all of his above-ground planters to be Water-ups. The ease of not having to water all the time (saving time and your water bill) is game-changing, and the plants love us for it.

16 July 2022
Rated 3 out of 5 stars

Delivery and concept are great

Delivery and concept are great. Not great for a rounded raised garden (rainwater tank like) bed. Ideally more options ie smaller unit sizes or pre formed rounded ends. And while your at it, make them easily cut into halves or quarters. Sadly one size does not easily fit all. Great aside from my use case.

5 June 2022
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Reply from WaterUps

Hi Wallace, Thank you for your suggestions. I would be keen to explore some alternative approaches for you to see if we can help. We have done a large number of installations with rounded sides and may have some suggestions.
Regards
Ian

Rated 5 out of 5 stars

Customer service was great

Customer service was great, checking in to ensure I had the best combination of products for my project even down to matching colours. Purchase was delivered quickly, easy to assemble with clear instructions, sturdy and the plants are loving it.

3 June 2022

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