WaterRower Reviews 

Firstly, if it was possible to leave a review minus any stars then I would.

The Waterrower purchased from this company some years ago began to leak. It took months to obtain a quote on what was needed to repair the item. The Cost: cost to return faulty parts £95.00, cost of repair over £220.00, cost of return £60.00. Total repair costs £375.00.

I've had to chaise the company regarding the return of the repaired parts (four weeks) . Informed on Monday items would be dispatched Tuesday - however, Waterrower only sent payment request Thursday, three days after promised shipment date and obviously the company will not shipped until paid.

Customer service is the worst I have come across in a long time - also get the feeling that as a company they're really not interested.

I own a WaterRower which I have had for about 15 years and recently noticed that the
Push Button Adjust Footpad Coverplate had a split in it and needed replacing. I ordered a new coverplate which arrived promptly and the price was reasonable. However, when removing the old one I found that one of the four screws which hold it in place had sheared just below the surface of the footboard (possibly because of extra strain caused by the split in the coverplate). The people at WaterRower were extremely polite and helpful in advising how to remove the footboard which I then took to their site in High Wycombe where they removed the sheared screw and fitted/refitted all of the foot pieces onto the footboard at no charge. Very luckily for me I live near to their site and collected the footboard a few days later. I was very pleased with the work done and my WaterRower was then very soon back in action. I think it is an excellent piece of equipment and have always been very pleased with it and how good it looks. When at their site I noticed that there is a showroom with a lot of their other exercise equipment on display which all looks really good and could be said to be built for the living room and possibly better looking and better quality than much of the furniture many of us have in our houses.

My WaterRower is 15 plus years old and the tank started leaking,I went on line to WaterRower.com and purchased a tank glue kit with the help a WaterRower associate who was very kind and helpful.Once I received it I followed instructions, but had a little trouble with glue tube leaking, the kits are expensive. I called back to WaterRower and got another kind and helpful associate who listened to my concerns and sent another kit out at no charge, I received it and successfully glued the tank together and I am back using my WaterRower. In the world we live in today customer service is not always the best,
However your company has shown professionalism, and the customer is important. Your product is 1st class and is built to last and your customer service is going to keep you in business for a long time.
GREAT JOB! Matt and Nicole

USD $100 for a small tube of tank glue is usurious! Furthermore, WaterRower will not disclose their glues composition. Selling a product prone to failure then charging $100 for a simple fix, unconscionable.

I purchased a new tank and there are no tutorials or instructions. It is more complicated than I anticipated. Started unscrewing parts but it’s impossible.
Even searching YouTube was worthless.

I emailed to ask why a wheel under my seat had broken and the seat had fallen off while it was stowed upright. The rep was knowledgeable and suggested I buy a new set of guide wheels and sent me a video link for installing them. He did not answer a couple of questions though -- whether I needed to replace all the wheels or just the one, and do I need to buy the appropriate allen wrench. I answered these for myself. The guy was polite and his response timely.

Water rower is a great product with great support. I broke several parts and ordered them one day and recieved them three days later.....superior service, fair prices and quick service. Thank You

Effective service. Good communication

Purchase of two items and return of one went smooth. Thanks

I've used my waterrower so much that I've had to replace some parts-we love it!

Wonderful rowing machine and a the woodwork is beautiful as well. Customer support is also excellent.

My WaterRower was squeaking offensively and the S4 monitor malfunctioning after about 10 minutes of rowing. The service desk at WaterRower was patient in the back and forth helping me diagnose the problem. They prescribed the correct parts (sensor and sensor disk) and gave me links to be able to order them. Everything went as flawlessly as you could want and my WaterRower is perforning without any glitches. Now the only issue is my performance as a rower!!

Questions were answered and order was delivered earlier than expected.

Love my waterrower, and it looks gorgeous.

Prompt, professional, flexible (when I had to change the color of my rower seat). I would definitely use this company again!

I was in need of some new parts for my water rower. Guide rails for the seat and a new bungee line. Order all online. Was simply, easy, and received confirmation email immediately and shipping information once items where on their way.
All came in secured packaging and in less than a week's time.

Excellent upgrade to my waterrrower. Nice addition so I can finally track my progress on my rowing exercises. Absolutely worth it and really easy to assemble.