Watermans Reviews 

621
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love the hair products, noting that they successfully reduce shedding, promote healthy new growth, and leave hair feeling significantly thicker and softer. Many people also appreciate the pleasant scents, lightweight formulas, and overall improvement in hair quality and shine after consistent use over time. Some reviewers were not happy with the results, mentioning that the items did not improve hair growth or strength despite long-term application. A few consumers also reported frustrating issues with dry, brittle hair, increased breakage, or an unpleasant sticky residue left behind by the formulas.

What people talk about most

Product

People report positive experiences with product, highlighting significant improvements in hair strength,... See more

Quality

Reviewers highlight positive aspects of quality, noting that the products help make hair thicker, softer, and... See more

User experience

Customers consistently note positive experiences with user experience, reporting that products leave hair and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Watermans shampoo and conditioner for approx 9 months now and I really see a big difference. Hardly any shedding and no longer having to remove huge clumps of hair from plug hole al... See more

Company replied

Rated 5 out of 5 stars

When I started using watermans products my hair was shorter and not in very good condition but now several months later my hair has really grown I have new regrowth which looks really good. I defin... See more

Company replied

Rated 5 out of 5 stars

I have been using Watermans for 3-4 years now and have been very happy. Significantly reduced shedding l, hair feels thicker and grows much faster. I recently decided to shake it up a bit and se... See more

Company replied

Rated 5 out of 5 stars

I've been using watermans hair oil for a while nowand overall I'm quite pleased with the results. The oil itself is lightweight and doesn't leave my hair feeling greasy, which is a big plus compare... See more

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

The Original Hair Growth Experts – Trusted Since 2012 At Watermans, we’ve been helping people around the world achieve thicker, fuller, healthier hair for over a decade. Founded in 2012, our award-winning formulas have restored confidence in millions — from everyday customers to hair loss professionals. Proudly recognised with the prestigious Queen’s Award for Enterprise in International Trade, Watermans is honoured to be acknowledged by the UK Royal Family and Government — a true mark of trust, quality, and proven results. Join the global community that trusts Watermans to deliver visible hair growth and scalp health.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

621 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(621)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terribly regret using their products

EDIT!
I used the shampoo for nearly a year, don't come at me with temporary shedding. I don't believe your 5-star reviews are real.

Terribly regret using their products! I used Grow Me shampoo, conditioner and serum for months. Didn't particularly notices excessive shedding, I guess it happened slowly overtime but my hair went from long and fairly healthy to breaking, itchy scalp, dry hair. At first I thought it's just due to age, vitamin deficiency or stress but even after changing my lifestyle and taking supplements, months later, my hair is still in such a poor state. I'm trying not to cry when I look at old photos of myself. I will never use it again and feel like suing! I wish I could post photos for comparison

6 September 2025
Unprompted review
Watermans logo

Reply from Watermans

We're really sorry to hear about your experience and truly regret that the shampoo hasn't worked for you. We completely understand how upsetting it must be to feel that your hair condition has worsened, and this is certainly not the result we want for any of our customers.
While it is normal that some people may experience temporary shedding when starting a new hair growth routine (as weaker hairs are replaced with stronger ones). Many of our thousands of verified customers have had positive experiences and visible results whilst using our products.
Our Grow Me Shampoo has been carefully formulated, but we also appreciate that everyone’s hair responds differently, and unfortunately, it seems this product may not be suitable for you.
Thank you again for your feedback — we’re truly sorry for the inconvenience caused.

Rated 3 out of 5 stars

Leaves me with greasy hair

The only thing I can say about this product, is it makes my hair greasy. The day I've washed it my hair feels thicker but the next day so greasy. I don't understand why. Disappointed.

1 September 2025
Unprompted review
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Reply from Watermans

Hi Linda, Thank you for placing your review.
It could be that you are using too much product per wash. You only need a small 10p size blob of Shampoo. You will then need to rinse really well with lots of water. Please get in contact with Watermans as we are always happy to help.

Rated 1 out of 5 stars

Absolutely shocking product after 3…

Just as the last negative review received, you insinuate that it’s a competitor, not taking into account the actual issues, I’m not the only one to report hair loss, can literally see my scalp after 3 uses, I’m devastated, not spiteful! I brought direct from your website, set for £30, I’ve binned them both, how dare you respond with suspicion after you’ve ruined my confidence, I feel like suing!! Don’t make out you have never heard of it when I’ve seen a few reviews saying the same, what kind of hair loss product causes hair loss, and you say thats normal? Surely people using the product are in hope of growth and if it’s going to send people bald, you should maybe mention that!!!! Absolutely shocking product after 3 uses, I experienced massively noticeable hair loss, I don’t want to leave the house. Upon reading reviews, found many others had the same problem, and the manufacturer responds with the excuse that it’s normal and that you have to lose hair to grow hair, what a ridiculous thing to say! This product should be banned from sale!

20 August 2025
Unprompted review
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Reply from Watermans

Hi pheebs

We take all feedback seriously, but we are very concerned by your comments. Our products are 100% made in the UK, fully compliant with UK and EU cosmetic safety regulations, and come with all legally required safety assessments and reports. They are dermatologically tested and safe to use.

While it is normal that some people may experience temporary shedding when starting a new hair growth routine (as weaker hairs are replaced with stronger ones), this does not cause hair loss and is backed by science. Many of our thousands of verified customers have had positive experiences and visible results.

We cannot find your details in our customer database, so if you have genuinely purchased from us, please contact our support team directly, with your order number so we can investigate and assist you properly.

We are also mindful that false or misleading reviews may sometimes be left by competitors, so we will be reporting this review to Trustpilot for further investigation.

Your safety and satisfaction are our priority, and we are here to help genuine customers.

Rated 1 out of 5 stars

Made my scalp itch REALLY bad

I wrote about my experience, but my review was removed as you said its 'fake'. I can show proof of purchase.
Your shampoo made my scalp itch REALLY bad. I followed all the guidelines. I've switched back to my previous shampoo and the itching has stopped. If you're happy with your shampoo, don't bother changing.

11 August 2025
Unprompted review
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Reply from Watermans

Hi Adi.
Thank you for your review. Trust Pilot removed the previous review as you failed to provide the information that was requested regarding your order.
Please contact Watermans Support with your order details and we will be happy to help.

Rated 1 out of 5 stars

Bad experience - not hair growth but loss

I bought Watermans Grow Me Shampoo from Boots UK after seeing what looked like genuine Google reviews with before-and-after photos. They’re not. The reviews are pulled from Watermans’ own website and are not verified Google reviews. They look credible but they’re not independent or regulated. Makes me wonder if their 5 star reviews genuine?

If I can save one person from going through what I have, this is worth it. I’M INCONSOLABLE.

After using the shampoo, my hair felt coated and sticky. Like other people mention straw like. Then came the SHEDDING: I LOST about TRIPLE the AMOUNT of my HAIR than before using the shampoo especially around the temples and top. I track my routine, eat well, and haven’t changed anything else. The only variable was this shampoo.

They might say “oh, it’s just the initial shedding phase” TRIPLING the RATE OF YOUR HAIR FALLING OUT is not a “phase,” it’s a serious setback. (One other reviewer says he went from thick hair to near bald in a year! That cannot be just initial shedding for him.) No other product in my routine has caused anything like this. Plus if they are making their reviews look like genuine Google ones how could I believe anything else they say?! If I use it longer I might lose even more hair. Please, please, please read the other reviews that outline exactly the same issue. Be careful before you start with this product.

This is my honest experience. If I’d known the glowing reviews that look like Google ones (a marketing tactic called ‘structured data’) were self-hosted and unverified, not genuine-Google customer reviews, I wouldn’t have gone near this product.

28 July 2025
Unprompted review
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Reply from Watermans

We're really sorry to hear about your experience and truly regret that the shampoo hasn't worked for you. We completely understand how upsetting it must be to feel that your hair condition has worsened, and this is certainly not the result we want for any of our customers.

Our Grow Me Shampoo has been carefully formulated, but we also appreciate that everyone’s hair responds differently, and unfortunately, it seems this product may not be suitable for you.
Thank you again for your feedback — we’re truly sorry for the inconvenience caused.

Rated 5 out of 5 stars

y order

The speed at which I received my order. I had totally run out of shampoo.

6 May 2025
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Reply from Watermans

Thank you so much for your feedback.
We really appreciate it.

Rated 5 out of 5 stars

My go to saviour

My go to saviour! At 4 month post partum the hair loss was horrific, and after using this the regrowth was thick, shiny and strong! I now have a fringe of new hair about 2 inches long! It’s helped it come in much faster!

6 May 2025
Watermans logo

Reply from Watermans

Thank you so much for the review you have placed. We are so happy to hear our products helping.

Rated 4 out of 5 stars

Didn't make a difference

Didn't make a difference

6 May 2025
Watermans logo

Reply from Watermans

Thank you so much for your feedback. We are really sorry to hear that you didn't feel our products helped in anyway.
Did you use the products as directed?
it can take time for the products to work.
Did you use the products continuously for 3+ months.

Rated 5 out of 5 stars

A Lifeline Through Hair Loss — Thank You, Watermans

I’ve experienced hair loss several times over the years — not because of any product, but due to personal life challenges. Each time, it’s been distressing, emotional, and deeply affecting to my confidence. Back in 2016, when I first noticed my hair thinning and receding, I discovered Watermans. Their products made a visible difference and helped me regain some of my confidence. From that moment on, I’ve never used anything else. Then, in December 2024, I went through my most extreme experience yet — complete hair loss. I was totally bald, shocked, and struggling with depression. It was a dark and difficult time. But I contacted Watermans for advice, and their response was kind, reassuring, and “Stay consistent. Trust the process. Be patient.” So I did. Even when I had no visible hair, I kept using the Watermans range. I followed the routine through some of my hardest moments, and now — I’m sitting here with a full head of hair again. It’s still short and growing, but the coverage is there, and the bald spots are gone. Watermans has supported me through some of the most challenging periods of my life. This isn’t just about hair regrowth — it’s about hope, perseverance, and trust. To anyone going through something have faith. Watermans has helped me every single time. Thank you, Watermans. Truly.

31 July 2025
Unprompted review
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Reply from Watermans

Thanks for taking the time to leave us a review. We are so happy that you are enjoying our products and are satisfied with the results. Your journey is incredibly inspiring — a real reminder that with consistency and patience, progress is possible. We're honoured to have played a part in your recovery. Thank you for sharing your story.

Rated 4 out of 5 stars

Product Questions

The product smells lovely, however I am not sure I would have purchased a bottle if I had known I have to wash my hair 4 / 5 times a week! Is this really necessary? I dont have time to wash and blow dry my hair 5 times a week!

31 July 2025
Unprompted review
Watermans logo

Reply from Watermans

Thanks for the review!

For best results, we recommend using the products as directed—washing 4–5 times per week, massaging the product into your scalp, and allowing it to soak for 3–4 minutes during each wash. You’ll need to continue this routine for at least 3 months to see noticeable improvements.

You can also use the product 3 times per week, still letting it soak for 3–4 minutes; however, please note that progress may be slower compared to those who use it 4–5 times weekly.

Rated 1 out of 5 stars

My hair has never been so dry, brittle, dull and lifeless!!

I used the grow me shampoo and conditioner and my hair has gone extremely dry and brittle due to the sulfates in the product.
So I have only used the product about 3 times. To try and repair the dryness I put on hair conditioning treatments, but this didn't make the slightest difference. It's never been in such bad condition 😞. I am being sent another 2 bottles which I won't use, due to their subscription policy which states, you have receive 2 orders before you can cancel! So now I'm left with the 2 bottles which are almost full and another order on the way! That's a lot of money to waste on hair products that I can't even use!!

28 June 2025
Unprompted review
Watermans logo

Reply from Watermans

We're really sorry to hear about your experience and truly regret that the shampoo hasn't worked for you. We completely understand how upsetting it must be to feel that your hair condition has worsened, and this is certainly not the result we want for any of our customers.

Our Grow Me Shampoo has been carefully formulated, but we also appreciate that everyone’s hair responds differently, and unfortunately, it seems this product isn’t suitable for you.

Regarding your subscription, we’re a little confused as it can be cancelled at any time — there is no requirement to receive two orders before doing so. We’d be more than happy to help sort this for you. If you could please refuse the delivery of the incoming order or return any unopened bottles, we’ll ensure a refund is processed as soon as we receive them.

Please contact us directly with your order details so we can cancel your subscription immediately and resolve this for you.

Thank you again for your feedback — we’re truly sorry for the inconvenience caused.

Rated 5 out of 5 stars

2 Bottles of Grow Me Shampoo


This shampoo is an amazing product
I’ve used this product for years now and cannot rate it highly enough. As I have my blonde hair coloured regularly this shampoo keeps it in excellent condition. I really wouldn’t use any other shampoo now.

18 February 2025
Unprompted review
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Reply from Watermans

Thank you so much for your review, We are so happy our products are helping.

Rated 5 out of 5 stars

Excellent product

Arrived promptly. Excellent product and will be ordering again.

14 July 2025
Unprompted review
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Reply from Watermans

Thank you for taking the time to comment. We really appreciate it

Rated 5 out of 5 stars

Amazing Bundle Set!

I bought the shampoo and conditioner as a bundle to help with hair growth, hair follicles to be stronger and leaves hair feeling thicker and shiny. As stated it does all the above absolutely love it they do smell very medicated but I’ve seen a big improvement and my husband also uses it . For anyone going through the menopause and seeing a massive change in their hair if it’s gone thinner, dry, falling out etc I would recommend these 2 products.
I also bought the heat spray at the same-time this if I’m honest isn’t great on my hair, if I’m using it on dry hair before straightening it or using curlers then it’s amazing and works really well. However if I use it on wet hair before drying it with the hair dryer it makes my hair feel very dry and sticky . So I’m sitting on the fence with this one but the shampoo and conditioner are definitely my favourites!
Fantastic offer, great company , good choice of products and great offers give them a try!

4 April 2025
Watermans logo

Reply from Watermans

Thank you so much for your review of Watermans products. We are so happy our products are helping.

Rated 5 out of 5 stars

So glad I’ve found this little gem of a product

Saw this advertised on FB, checked out the reviews on Trustpilot, looked pretty good so thought I’d give it a try.
I ordered the Hair Oyl, it arrived yesterday.
Not for one minute did I think this product would live up to the hype as most products don’t.
I’m very wary and rather pessimistic about adverts claiming that their products are AMAZING!

Well I can honestly say that this stuff is AMAZING!
It’s left my hair feeling like silk, not greasy or sticky at all, just feels and looks fabulous.
It also smells wonderful.
So thank you Watermans for a really marvellous hair product that actually does what you state it would.
Buy it people… you won’t be disappointed.

3 July 2025
Unprompted review
Watermans logo

Reply from Watermans

Thank you so much for your kind review!
We're so happy to hear that the Hair Oyl is working well for you — it means a lot to know it's making a positive difference!

Rated 5 out of 5 stars

Never too late

I’ve been using the shampoo and serum for 6 months now and there is a definite improvement in hair growth where it was thinning. I’m 68 which just shows it’s never too late to start this treatment!

26 June 2025
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave a review, We are delighted our products have helped.

Rated 1 out of 5 stars

12 months later and no change

After 12 months of using Watermans Shampoo and Conditioner as indicated ( ie used at least 5 times a week left in hair for 4 minutes and massaged for 1 minute ) I saw no change in my hair growth at all.
This was a failed year of trying a product which promotes hair growth.
I cannot recommend their product.
It doesn't do as per its claims.
Waste of money basically.

14 June 2025
Unprompted review
Watermans logo

Reply from Watermans

Thank you for your review.
We're really sorry to hear that you didn’t see the results you were hoping for with our products. Everyone’s hair journey is unique, and responses to hair care treatments can vary greatly due to factors like genetics, hormonal changes, and underlying health conditions.
Our products can work efficiently if you are just starting to lose your hair. If you have being losing your hair for over 2/3 plus years, especially in men (Male/Female patterened Baldness), the follicles start to die so if this is the case there is little or no chance of regrowth.
Watermans products are formulated to nourish the scalp and support healthier follicles. In many cases, they work to address the root cause before visible growth begins, so patience and consistency are key.
We truly appreciate your feedback, Please don’t hesitate to contact our customer care team if you need any further support.

Rated 5 out of 5 stars

Fab products

Been using watermans shampoo conditioner and protection spray for years. It's great realy.helps with hair fall boughtbthr hair oyal recently wow its fab great prices also

11 June 2025
Unprompted review
Watermans logo

Reply from Watermans

Thank you for taking the time to leave us a review. We are so happy you like our products.

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