Waterfords Estate Agents Reviews 

Matt Blackman at Camberley is one of the best estate agents I’ve used, nothing is too much to ask and we’ve always had super quick responses from him. Highly recommend!

We are very happy with Waterford especially with Alexey, he is very kind and he worked very good for us

Fiona at at Waterford’s has looked after my property for over five years as it was hers I trusted and relied on her experience for managing the tenants so well and I am sure the tenants were comfort as well

Me and my partner has been very impressed with Waterfords and mostly Josh. Josh has been hands on from the beginning, he has been flexible, consistent and communication has been faultless. When viewing the house, Josh was not only knowledgeable in telling us all about it, but wasn’t hiding behind any issues the property had. His turn out was exemplary and dressed professionally. very welcoming to both of us. Highly recommend

matt was amazing when helping me rent my property! was alway checking up on me and making sure everything was going well

Matt was really helpful at answering all my questions about the right area to rent etc, he was never too busy to answer a call or help, will definitely recommend Matt to anyone who needs help finding a property!

Great service and value for money from Waterfords. Our house sale fell through and Henry had another 7 potential buyers lined up on the next Saturday. Then 2 offers followed one of which was £20k over the asking price. Couldn’t have asked for better customer service, trustworthy and honest people, no underhand sales-play. Well done Henry and thank you Waterfords.

We have nothing but praise for the excellent service we have received from Waterfords, both in the letting and selling of our property. We are impressed by the professionalism of everyone we have dealt with and spoken to, most recently with Darren, who has liaised between all parties concerned with diplomacy and efficiency. He has kept us informed at all times, probing for progress reports during a protracted conveyancing process and his calm, pragmatic approach has been most reassuring. Thank you, Darren and Staff!

Had a great experience, in particular with Tom! He kindly provided a document with detailed property information which was fantastic and went above and beyond to answer our questions, even popping back to the property to photograph bits missed! Thanks Tom!

We were looking for suitable accommodation in the Camberley area, unfortunately we just missed out on one, Josh recommended we look at a prospect in Fleet/
Having taken the advice, we viewed and immediately felt it was the perfect choice for us.
Mr Mills understood exactly what we were looking for and his professional experience was impressive.
Mr Mills was a pleasure to deal with.

Currently buying a property through Waterfords and was very impressed with the professionalism shown. Henry showed us around the property and was very informative and genuine and Ollie has been very proactive and helpful over the phone. Would recommend to a friend.

The professionalism shown by Henry and Ollie was outstanding. They kept me informed throughout the whole process and were extremely helpful.

Waterfords have been brilliant helping us to sort out a rental property. Nothing is too much trouble. Communication has been very good. Definitely use them again.

We had a visit from Ollie a couple of days ago who valued our property. He was very professional and polite and answered everything we asked in a straightforward manner. Very respectful of our property and I would highly recommend him and thoroughly enjoyed meeting him.

I have been a client of Waterfords for some time now, and have only good things to say about the service recieved. The thing I consistently notice with the team is the all round upbeat attitude. There is never any pressure when speaking with them and we have built a good working relationship. The team have a good insight into the market, and I have been highly impressed by how quickly they have been able to let my property.

I have been dealing with Matthew Blackman and he has been absolutely amazing. This is my first time renting and he has been so patient with me. He is also very professional and gets back to me the same day with answers to all my questions.

Great experience throughout. Josh was very amicable and provided all information very clearly and effectively. Simple signing of tenancy agreement and provision of security deposit. Would deal with Waterfords again.

We rented a property through Waterfords and initially thought they were extremely professional.

We used the Camberley branch and up until the move in - I couldn’t fault them.

However , once we started living there - a few issues arose.

#1 our property manager gave our landlord permission to enter the property with his own keys despite us informing them that they didn’t have our permission.(my partner was home alone and received the shock of her life when he burst through the door.)

When I raised my concerns about this I was told I was over reacting , that there was a misunderstanding and that essentially as the landlord owned the property , he could enter whenever he pleased. We both know this Is not the case.

#2 we actually couldn’t open or lock half of the windows in the property from the day we moved in. After our landlord entered the property without our permission , we naturally didn’t want the landlord entering again. We were told the only person that could fix the issues was the landlord himself.

We finally agreed on letting him come round when I wasn’t home so not to scare my partner again. He came round and watched YouTube videos for two hours on how to remove a screw. He knew I was a carpenter and kept hinting that he needed help . But after he essentially broke into our home and our property manager informed us he was the only man capable of the job and after ten hour shift at work I wasn’t going to waste my time.

We then had to wait another week for a professional to come round so all in all we couldn’t open or lock the majority of the windows downstairs.

#3 left us without a working waste pipe for 2 months so all
Of the contents or the sink emptied into the garden ruining some of our possessions.

#4 ignored our concerns regarding the cleanliness of the property - we we’re told we had 10 days to mention anything with the check in report we didn’t agree with. We did this within a week.

# on top of ignoring our comments regarding the check in report , they tried to extort money out of us when we vacated the property.

I have never had one penny deducted from any deposit and I wasn’t going to start now. They withheld our deposit for 6 weeks after we left and the moment I emailed them and suggested I wasn’t accepting their inadequacy for a moment longer and would
Be forced to contact TDS unless they retuned our deposit in full. They replied within 48 hours and decided that they would return the deposit in full.

All in all a horrendous experience however not the worst we have reviewed from estate agents we have dealt with in the past.

I suppose the issues are with the landlord and the Waterfords - however , it’s not just the landlords fault and Waterfords we’re complicit when the landlord broke in, by telling him he had permission to enter despite us informing them that was not the case , did nothing about it when he did break in , lies to me about the law and actually accused me of of being the difficult one!

Unprofessional to say the least.

Unfortunately , no , your replies are as inadequate as your services itself.

I don’t understand why you can’t be honest and admit when you’re at fault.

Josh Mills was a great estate agent who provided me with all information required well and was very supported throughout renting progress.

Josh mills is an amazing estate agent who provided us with all information and support required to get us through the process of renting our first property! Very kind and professional.