Waterdrop Reviews 

Initially this unit displayed an E08 code. I contacted Waterdrop's customer-service and they shipped me a new unit, which I installed and now it works superbly. That, is good service. I am really liking this unit. Very nice design. Note: be sure to also buy a remineralization unit such as the Waterdrop MNR35 if you want to restore the minerals + taste, vs just pure water.

Anna is super good with responding to my questions and provide some solution which help me finally address my issue.

Regret buying the G3P800. It arrived missing a blue clamp, and customer service has been awful and completely unhelpful. After spending $800+ on this system, I would at least expect some help from customer service when a part is missing. Instead, they redirected me to buy the missing part from Amazon. Thanks, but no thanks.

I’m returning the system and taking my business elsewhere. If you buy from them, you’re on your own if anything doesn’t work as expected. But you will get hundreds of follow-up emails asking how they did. 🙄

Don’t take my word for it—read the 1-star reviews. Almost every one of them complains about the same thing: poor customer service.

If it works, you might get lucky. If it doesn’t, good luck! You just threw your money in the trash.

Great support with the customer service agent Kimberly.

Great customer service! Had an issue with my order/account and Siki from the Waterdrop team quickly resolved everything.

I ordered a new F2 filter for my water drop RO system. The system had an error code when I installed it and was leaking water. Doreen was the representative assigned to help me and she did an amazing job! After helping me fix it, she sent me a replacement F2 filter using next day shipping. Great service!

I really appreciate Doreen’s help and assistance for solving the E03 issue. She got the machine taken care of. She’s very professional throughout the process. Thank you, Doreen.

Great experience with Doreen at customer service. Got my problem resolved with a new machine.

I had a great experience purchasing the X Series Waterdrop Filtration System. The system itself works wonderfully, but what truly made the difference was the exceptional customer service.
A special thanks to Miss Beria for her quick, attentive, and helpful support throughout the process. The thoughtful gift included with the order was also a fantastic surprise and much appreciated! Highly recommended.

Anna L was super helpful in finding a solution to my issues. She was responsive and understanding. I really appreciate how she helped me and would say five stars for customer service.

The support is phenomenal. My contact person, Lene, supported me in all inquiries and matters. Thank You very much.

Great support. When I needed support, Kimberly was very kind and helpful all long the way. They replied to my e-mails and concerns even after ordinary business hours.

The first unit I ordered arrived damaged, however the service team quickly got another unit sent out and provided me with the return label address. They also gave me a free water pitcher for the trouble. Siki was my service rep, and provided quick and satisfactory service. The service reps are continuing to follow up to ensure everything is to my liking. As far as the unit goes, the water flow is decent and cold water works great (haven't tried hot yet). I do not really believe the 1:3 clean to waste water ratio is accurate though, it's closer to 1:2 or 1:1 based on how often I am emptying the bucket as we do not have it direct plumbed.

I’ve been using their under sink RO system for a few years now. This recent time ordering a replacement filter, the package was lost, this is the only time this has happened. Siki from customer service helped me out and had the filter reshipped after confirming the package was lost. Very much appreciated!

I had an issue with waterdrop faucet leakage, and support team had helped very well with issue. Mr Doreen helped quickly with issue turnover.

My waterdrop stopped working the company quickly replaced it and sent an extra filter. Great customer service.

The customer service agent Anna was excellent to deal with my G3 800 Personal level service. However due to time differences we could only communicate once per day which ended up taking a week to resolve with back and forth. Enjoy the product very much but had a system failure outside of warranty. Together we found an acceptable solution.

Great support. The people there genuinely strive to find a solution to every problem, and they are very accommodating and courteous in doing so.

We haven't regretted purchasing the Waterdrop.

We had an issue with our water dispenser know and Doreen helped us out. Very good communication with clear, prompt replies. Although we had an issue with the product, it was a great experience getting it resolved.

Received the product 600G and was initially happy with it. Within 2 hours following installation E02 code appeared. Customer service line was closed due to this occurring on a Saturday. Sent an email with details. Received an email back the same day with troubleshooting instructions. The code appeared again. Replied to the email with details of what happened. We did not receive a response following the 2nd email. Called Monday morning and spoke with Roger who rudely notified me my email reply was not received. Roger questioned me several times as if he did not believe me. Email was replied to again following Roger’s request since this cannot be handled by phone call but must be routed through an email. Roger said he received the email this time and said someone would respond within 24-48 hours. I then asked to return the RO due to poor customer service since I am within the 30 day return window. Roger told me I would receive instructions in 24-48 hours. Now I feel stuck with a pricey machine that does not work. I was warned about customer service with this company prior to my purchase but after reading some positive reviews decided to buy. Regretting my decision at this point.