Mr Waterbed Reviews 180

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service and the high quality of its products. Many people highlight the staff's helpfulness and genuine care, making interactions pleasant and efficient. The ordering process is frequently described as straightforward, with consumers appreciating the ease of navigating the website and placing orders. The delivery service is often commended for its speed and reliability, with many customers receiving their items quicker than expected. Reviewers also appreciate the clear communication regarding their orders and the prompt responses from the company.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Order

People report positive experiences with order. Customers consistently praise the ease of ordering, quick... See more

Product

Reviewers mention positive feedback about products. Customers consistently praise the quality of items, with... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fast, efficient, and... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness and politeness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My parents purchased a waterbed from Mr waterbed many years ago. The bladder and battons needed replacing so we called Mr waterbed again. Being on the sunshine coast I thought it would be a long wait... See more

Company replied

Rated 5 out of 5 stars

I would like to say a big thank you to Ben. I bought a waterbed in Germany and had trouble setting it up again after moving. Ben came straight away and was incredibly kind and helpful—he didn’t even c... See more

Company replied

Rated 5 out of 5 stars

I ordered a lumbar support, softsider bladder on a Friday afternoon. The order arrived by courier around 9am on Monday morning in a carton which was clearly marked 'Do not use knives to open'. Conditi... See more

Company replied

Rated 5 out of 5 stars

Our old waterbed was rotten after 40 years and contents insurance told us to get a new one. Ben was the closest and made what look like an excellent product at a great price. Left a message on his p... See more


Company details

  1. #1 of 5 best companies in Bed Shop

Written by the company

Mr Waterbed has been a family business for over 40 years. Ben and family are always happy to talk waterbeds; we are dedicated to customer service and honesty in internet sales and service. We believe that our reputation is unequaled in the Australian Waterbed Industry. Mr Waterbed can custom make a waterbed, frame or furniture to your design and also modify frames for Wheelchair access for hoists etc for customers. Shipping is Australia wide on, waterbed heaters waterbed bladders waterbed liners complete soft side and timber framed waterbeds waterbed parts We strive to make the best possible Waterbeds using Australian made parts. Having our own factory, we are able to keep overheads to a minimum, giving you the benefit of dealing directly with the manufacturer for any custom designs or additions you may like to our existing range. The products we display on this web site are only a sample of the range we can make. Feel free to ask us about any other waterbed product not on view by calling 1800 124 44


Contact info

4.8

Excellent

TrustScore 5 out of 5

180 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great Customer Service + Cheapest Price

I ordered one bottle of waterbed conditioner for $12 (I know, the last of the big spenders !)
Within one hour, I received an e-mail to confirm that the order was being processed. An hour later it was booked in for delivery by Auspost.
I had spoken to Ben on a previous occasion and he was only too happy to give me some free advice on how to maintain my water bed.
Not only is the customer service excellent, the price of $12 was the cheapest that I come across shopping on the Internet.

30 January 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, contacted Ben on a public holiday and to my surprise he answered the call, this guy is truly customer focused. High quality product at a very competitive price and received my order in 3 days. Will definitely be using Mr Waterbed for all future waterbed needs.

1 January 2023
Unprompted review
Mr Waterbed logo

Reply from Mr Waterbed

Happy to help, thank you for the kind words and if you ever need any more waterbed parts, please feel free to call.

Rated 5 out of 5 stars

Fantastic service!

One of the best businesses I've ever dealt with. Ben is always very speedy with responses and super helpful. I'm so grateful to get such quick replies and fast dispatch during this very busy time of the year.

26 December 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service every time I have…

Excellent service every time I have dealt with this company over 15+ years. Highly recommend them.

5 December 2022
Unprompted review
Mr Waterbed logo

Reply from Mr Waterbed

Thank you for the kind words and I look forward to helping with anything you need for your waterbed in the next 15+ years, God willing

Rated 5 out of 5 stars

Mr. Waterbed comes through

We have used Mr. Waterbed numerous times for mattresses, heaters, conditioner,s and whole waterbeds over the past few years. Every time I've emailed Ben from Mr. Waterbed he has gotten back to me as quickly as he can. The support and amazing customer service is why we keep going back. Keep up the great work Ben.

28 November 2022
Unprompted review
Rated 5 out of 5 stars

I spoke to Ben at Mr.Waterbed in…

I spoke to Ben at Mr.Waterbed in October '21 and ordered a Federation Queen soft sider. Delivered in December as suggested, before our move up north. The Bed was easy to put together, the comfort is amazing, (our second waterbed and fourth mattress over 34 years). The quality of the Bed is spot-on, it looks great with our furniture and the service we received from Ben was courteous, on time and excellent. I would have no hesitations in recommending this Business. Very Happy!

22 August 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service from Ben & fast…

Amazing service from Ben & fast delivery. I purchased my waterbed from a local company in NSW which has now closed down. I contacted Ben lunchtime Wednesday as my dog had punched my bladder & purchase was done over the phone & within 48hrs my new bladder has arrived!! Thanks again Ben

19 August 2022
Unprompted review
Rated 5 out of 5 stars

We recently purchased a soft sided…

We recently purchased a soft sided Munro king pedestal 4 drawer waterbed. Can’t be more happier, great service and easy to install. We love it and no more dips in the mattress for us, having the best nights sleep. Highly recommend.

11 August 2022
Unprompted review
Rated 5 out of 5 stars

Great Business to deal with

So very happy with the customer service - Phoned with a query and ordered with Ben there and then
Prompt delivery from QLD to NSW - 2 days
All items are made of quality materials.
I fully recommend Mr Waterbed for all your waterbed needs 10/10

1 August 2022
Unprompted review
Rated 5 out of 5 stars

Great bed

Great bed, fantastic service. Ben delivered and set up the bed on time and it is exactly what we wanted! 10 stars!

9 June 2022
Unprompted review
Rated 5 out of 5 stars

Great service

After numerous issues and delays with our waterbed installation we turned to Ben to assist. He booked a date, arrived on time and did what he said he would do, it was simple straight forward and all our issues solved. Thanks very much Ben.

8 April 2022
Unprompted review
Mr Waterbed logo

Reply from Mr Waterbed

Mick, Many thanks for the kind words if I can be of help in the future please feel free to call

Rated 5 out of 5 stars

Phoned Ben who was so very helpful and…

Phoned Ben who was so very helpful and knew the product and what the Company offered. The watered arrived on schedule and following Ben's instructions we were able to install ourselves without a drama. Would definitely recommend Mr. Watered.

1 March 2022
Unprompted review
Rated 5 out of 5 stars

Most helpfull seller around.

Had a problem with the courier, multiple emails and calls and the problem wasn't resolved. One call to Ben at Mr Waterbed, and he fixed the problem and even helped with an extra request.

With quality supplies and the most helpful, friendly service, you'll hardly ever need to contact Mr Waterbed, and in the rare occasions when you do, you'll be reminded all over again about how great the service is.

8 February 2022
Unprompted review

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