Great price and it came quick enough. But I only received an email saying it was being processed. After a few days I called the customer service line and left a message that was never answered. Not a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I just happened to find Water+Oak during the Christmas season when looking for a very specific set of gloves online. I was very impressed by the variety and quality as well as reasonable prices. Plu... See more
I loved my jacket but unfortunately it came way later than expected! I didn’t have the jacket in time for a trip I needed it for & wasn’t even able to track the package. When I spoke with staff they w... See more
Company replied
Actually, nowadays people are fond of various active sports and that's why they need a special equipment. Besides equipment, if we speak about hiking, they need proper clothes, of course, which will b... See more
Company details
Written by the company
Water+Oak Outdoor believes everyone should experience life in the great outdoors. We are the trusted resource in products and services to enhance those adventures. #BEOUTDOORS
Water+Oak Outdoor Co
Written by the company
- Water+Oak Outdoor Co. is a specialty retailer supplying Lexington and the surrounding area with quality outdoor apparel, footwear and equipment. We are committed to bringing a superior active and outdoor selection to provide our customers with the finest assortment from premium brands both domestic and worldwide.
60 Day Customer Satisfaction
Free Shipping on orders over $49.99
Water+Oak offers a 60 Day Satisfaction Guarantee—we want you to be happy. If your purchased product falls short of expectations return it back to us!
Contact info
729 1st Ave North, 35203, Birmingham, United States
- 18444519860
- customerservice@wooutdoor.com
- waterandoakoutdoor.com
4.4
Excellent
464 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
I inadvertently ordered the wrong size when I placed my online order. I sent a note to the order entry department and promptly received a reply from Tony Lee who advised he had made the change to my order. The items shipped the same day. Terrific customer service!
3 June 2021
Product was as described and shipped in…
Product was as described and shipped in a timely manner.
26 April 2021
Fast shipping
Order TEVA sandals to be shipped to CA. Got them sooner than I anticipated, so shipping was fast! Thanks!
13 April 2021
Shipping was fast
Shipping was fast, and the backpack was exactly what I expected! Thrilled to be able to support this business from afar.
8 April 2021
Good buy
Good buy. Very warm and comfortable in line with the rest of Patagonia's offerings
1 April 2021
Great service
30 March 2021
Found this website by luck
Found this website by luck. Quick shipping to VA, just in time for our ski trip. Will be shopping here again!
29 March 2021
Great Customer Service
I received my order quickly and then I discovered a small defect which was not obvious so I can't fault the seller. They promptly refunded my purchase so I wold definitely recommend shopping with them again in the future.
18 March 2021
What a great shop and staff
What a great shop and staff. Super friendly and helpful. No issues ordering or with shipping, and it even arrived early. Thanks for the great shopping experience.
24 February 2021
Unprompted review
Happy Customer
I received my order in a timely manner and the vests were a perfect fit. Will order from Water + Oak Outdoor again.
24 February 2021
Great Patagonia product on sale
Great Patagonia better sweater jacket product on sale. I love the better sweater line. Warm, durable, easy to care for. Fast shipping. Pleased with purchase and communication.
23 February 2021
Fast shipping
Fast shipping, prices were great, and selection and availability was good for the items I was looking for.
21 February 2021
Perfect transaction!
20 February 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.