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WATCHO Jewellers Reviews 1,739

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 892 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent service and competitive pricing. Customers consistently highlight the prompt and professional delivery service, often receiving their products faster than expected and in perfect condition. Many people appreciate the high-quality products and the careful packaging, with some noting the thoughtful addition of gift wrapping. Reviewers also commend the helpful and knowledgeable staff, who contribute to a smooth and enjoyable purchasing process. However, some customers reported issues with a clock arriving damaged and late, and felt the company was too willing to accept this without challenging the carrier.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with their purchases,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and prompt delivery,... See more

Service

Clients share positive opinions on service, consistently describing it as fantastic, great, and excellent,... See more

Price

Users describe positive interactions with price, consistently finding products to be reasonably or... See more

Order

Customers had positive experiences with order, praising the simple and prompt ordering process, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was a return visit to look at a seiko spb499-J1 which was on sale and the best price I found and the staff were friendly and helpful as usual making the purchase an enjoyable experience. This wa... See more

Company replied

Rated 5 out of 5 stars

When I couldn't navigate back to my order after authorising payment, Mala contacted me and we completed the order over the phone. She was friendly,polite and efficient. I was delighted to find that t... See more

Company replied

Rated 5 out of 5 stars

I have recently ordered 2 watches from Watcho, it has been delivered next day, I had a question about one of the watch and they replied so quickly and offered to send another paperwork about the watch... See more

Company replied

Rated 5 out of 5 stars

Superb service from the WATCHO team.... Every purchase I have made from them has been excellent, their customer service and professionalism is second to none and they care about their customers whi... See more

Company replied


Company details

  1. Watch Store
  2. Jewelry Store

About WATCHO Jewellers

Written by the company

We warmly welcome you to a place where friendliness, expertise and deep passion come together.

With over 40 years of experience, we have built a reputation as trusted experts offering a friendly service. Our journey has been shaped by innovation, creativity, and a relentless commitment to excellence. From crafting seamless experiences for our guests to fostering a strong, customer-first team, we pour heart and soul into everything we do.

We believe in going the extra mile. That's why we provide an unmatched extended warranty on many products; ensuring that your treasured collection is protected for years to come and offering you the peace of mind you deserve.

Our Promise: Delivering happiness through personal attention.

You are in trusted hands

Written by the company

Extended Warranty on most products. Award-winning. 0% Finance. Delivery from next day. Free UK Delivery. Accredited Professional Member.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great watch retailer to buy from

Great website, easy to search and choose. Even better offers on great watches. Bought mine as it was listed cheapest then anywhere else. This is the second watch I have bought and both experiences were superb from buying to delivery.

27 April 2026
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Reply from WATCHO Jewellers

Thank you for your lovely feedback.

We’re really pleased you’ve had such a great experience with us again and that you found the website easy to use with great value on your watches. It means a lot to hear this is your second purchase with us and that both have been superb from start to finish.

We truly appreciate your support.

#love Watcho

Rated 5 out of 5 stars

Best price available and super quick…

Best price available and super quick delivery nicely packed.
I will certainly check Watcho for my next watch collection purchase.

27 April 2026
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Reply from WATCHO Jewellers

Thank you for your feedback.

We’re really pleased to hear you were happy with the price, fast delivery, and packaging. It’s great to know you’ll be shopping with us again for your next watch.

We really appreciate your support.#LOVE WATCHO

Rated 5 out of 5 stars

The watch was a great price

The watch was a great price, alsomthe delivery was very quick.

27 April 2026
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Reply from WATCHO Jewellers

Thank you for your feedback.

We’re really pleased you were happy with the price and quick delivery.

We appreciate your support.#LOVE WATCHO

Rated 5 out of 5 stars

Great

Great, an easy to deal with company and product arrived very fast. Authorised dealer so box etc as it should be and you have the peace of mind with the included warranty.

27 April 2026
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Reply from WATCHO Jewellers

Thank you for your feedback.

We’re really pleased to hear you found everything easy to deal with and that your order arrived quickly and exactly as expected, including the official packaging and warranty for peace of mind.

We really appreciate your support.

#love Watcho

Rated 5 out of 5 stars

Faultless transaction

Faultless transaction, the watch was received in perfect order and the best price anywhere. Definitely recommend

20 April 2026
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Reply from WATCHO Jewellers

Thank you for your feedback.

We’re really pleased to hear the transaction was faultless and that your watch arrived in perfect condition at a great price.

We really appreciate your recommendation.

Rated 5 out of 5 stars

My fenix 8 watch came within 24 hours…

My fenix 8 watch came within 24 hours of placing my order which was amazing .

23 April 2026
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Reply from WATCHO Jewellers

Thank you for taking the time to leave such positive feedback.

I’m really pleased to hear your Garmin Fenix 8 arrived within 24 hours — that’s exactly the level of service we aim to provide, and it’s great to know it met your expectations

Rated 5 out of 5 stars

Great price

Great price, and the watch arrived a few days later as advertised

20 April 2026
WATCHO Jewellers logo

Reply from WATCHO Jewellers

Thank you so much for your kind feedback.

I’m really pleased to hear the watch arrived quickly and that you’re happy with both the price and the service.

Rated 5 out of 5 stars

Great price and fast delivery

Great price and fast delivery. Excellent customer service.

16 April 2026
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Reply from WATCHO Jewellers

Thank you so much for your kind feedback.

We’re really pleased to hear you were happy with the price, fast delivery, and customer service. It means a lot to the team.

We appreciate you taking the time to leave a review and hope to see you again soon.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, sent out and delivered next day.

24 April 2026
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Reply from WATCHO Jewellers

Thanks so much for the great review!

Really glad you were happy with the service and next-day delivery.

Rated 5 out of 5 stars

Ordering process was simple

Ordering process was simple. Watch arrived on time and in undamaged packaging.

20 April 2026
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Reply from WATCHO Jewellers

Thanks so much for your review!

Really pleased to hear the ordering process was simple and that your watch arrived safely and on time.

Rated 5 out of 5 stars

Great comms and item

Great comms and item, highly recommended

9 April 2026
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Reply from WATCHO Jewellers

Thanks so much for your great review!

Really pleased you were happy with the communication and the item — we really appreciate the recommendation.

Rated 5 out of 5 stars

Fantastic service

Fantastic service

17 April 2026
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Reply from WATCHO Jewellers

Thanks so much for your kind words — really pleased you’re happy with the service!
We truly appreciate you taking the time to leave a review. #LOVEWATCHO

Rated 5 out of 5 stars

Watch was ordered late afternoon and…

Watch was ordered late afternoon and arrived next morning .well packaged .Lovely quality

17 April 2026
WATCHO Jewellers logo

Reply from WATCHO Jewellers

Thank you so much for your lovely review — we really appreciate it!
We’re delighted to hear your watch arrived quickly, was well packaged, and that you’re happy with the quality.#LOVEWATCHO

Rated 5 out of 5 stars

Very happy indeed with Watcho

Very happy indeed with Watcho. Always providing a prompt and great service

16 April 2026
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Reply from WATCHO Jewellers

Thank you so much for your kind review — we really appreciate your feedback!

We’re delighted to hear you’re very happy with WATCHO and our service#LOVEWATCHO

Rated 5 out of 5 stars

Quick delivery.great product

Quick delivery.great product

16 April 2026
WATCHO Jewellers logo

Reply from WATCHO Jewellers

Thank you so much for your kind review!

We’re really pleased to hear you were happy with the quick delivery and the product.#LOVEWATCHO

Rated 5 out of 5 stars

Perfect fast dispatch and delivery

Perfect fast dispatch and delivery

16 April 2026
WATCHO Jewellers logo

Reply from WATCHO Jewellers

Thank you so much for your great review!

We’re really pleased to hear you were happy with the fast dispatch and delivery.#LOVEWATCHO

Rated 5 out of 5 stars

Excellent service delivery quick

Excellent service delivery quick

10 April 2026
WATCHO Jewellers logo

Reply from WATCHO Jewellers

Thank you so much for your kind review!

We’re really pleased to hear you were happy with the quick delivery and excellent service.#LOVEWATCHO

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