Watchmaster.com Reviews 3,416

Watchmaster now CHRONEXT has stolen my watch .
Because of a breach in their security in Germany, they were stolen all their watches. It's been 2 years I am trying to get my money back. DO NOT TRUST WATCHMASTER/CHRONEXT !

Dear people,

one year after the burglary. Still no watch en still no money. Watchmaster holding us on the line. We are getting no information. The Business still going on, and we the customers have nothing. This is the biggest scam i have ever experienced.

- Do not buy or sell a watch from or via Watchmaster in Berlin, Paris or London
- Your money or your watch is no longer safe with Watchmaster Berlin, Paris and London
- They lie constantly and keep us on a leash.
- I lost my watch and money and I want to save you from making the same mistake.

Ik ben een Nederlander. 0683098535. We kunnen weinig doen vrees ik. Ze liegen ons voor, dat is duidelijk.

Merry Christmas.

Dear Watchmaster,

I write to express my profound dissatisfaction and outright anger at the deplorable lack of communication and utter unprofessionalism demonstrated by your company regarding my consigned watch.
On 27/05/2022, I entrusted my watch to your 45 Britton Street Store in London. Since that date, there has been an absolute silence on the status of my watch or any updates on the sale. It is utterly outrageous that I had to stumble upon the closure of the store, discover your company's bankruptcy through a Google search, and piece together the situation.
My attempts to seek clarification through emails and calls have been met with nothing but frustration. The fact that your store is closed, and there's no response exacerbates my suspicion of being scammed.
I demand, without further delay, that someone from your company contacts me within the next 14 working days. I expect a comprehensive explanation of the whereabouts of my watch and the funds associated with it. The complete lack of transparency and accountability is intolerable.
Your operational status while being insolvent is disgraceful, especially considering the distress it has caused to customers like myself. If I do not receive a satisfactory response within the stipulated timeframe, I will not hesitate to pursue legal avenues.
Here are the details of my consignment agreement for your reference:

W355173
Offer ID: O-490661
Offer Date 27/05/2022

I insist on an immediate and substantive response to this matter. The absence of communication is infuriating, and the disregard for customers is inexcusable.
This situation demands urgent attention, and I anticipate a resolution that matches the urgency of the matter.

Displeased and Frustrated,
Giulia Orr

Good morning, in relation to the subject I wanted to clarify some aspects:
It is clear that the situation has become at least ridiculous, the event itself (theft) may even be plausible, your behavior quite correct, but the results absolutely disappointing.
Now, not being able to intervene in concrete terms, I want to inform you that together with other victims we are organizing a defamation campaign on social media and with consumer defense organisations. This action will be directed against you (you probably chose the insurance company badly!) and against the insurance company for incorrect behavior.
This cannot and must not be "An unfortunate episode". In business, mistakes are paid for, we have already given, now it's your turn.
Best regards
Buongiorno in relazione all'oggetto mi premeva chiarire alcuni aspetti:
È evidente che la situazione è diventata quantomeno ridicola,l'evento in sé (furto)può anche essere plausibile ,il vostro comportamento abbastanza corretto, ma i risultati assolutamente deludenti.
Ora non potendo intervenire nel concreto voglio segnalarvi che insieme ad altre vittime stiamo organizzando una campagna di diffamazione sui Social e presso le organizzazioni di difesa del consumatore. Tale azione sarà indirizzata nei vostri confronti (Probabilmente la compagnia assicuratrice l'avete scelta male !) e contro la Società di assicurazione per comportamento scorretto.
Questa cosa non può e non deve essere "Un episodio sfortunato “nel modo degli affari gli errori si pagano ,noi abbiamo già dato ora tocca a voi.

Hello I have activated my account but I can't get an Mpesa code yet

Will not honour warranty claim as it has gone into administration. Do not attempt to buy or sell via Watchmaster, you may lose your money or if you are selling, you may lose your goods.

I ordered a Rolex Submariner from Watchmaster on 16 November 2022. On 19 November 2022 the infamous robbery took place. Not knowing the robbery had taken place, as the company did not communicate this to anyone, I completed the payment of the watch on 21 November 2022.

The company had issued me an invoice for the watch and informed that the watch would ship to me within 5 days.

Instead of shipping the watch to me in a timely manner as they were obligated to do so, on 1 December 2022 I received an e-mail from them informing me that even though my watch was not stolen during the robbery, they were not going to ship it to me, and they were also not going to refund me the purchase price.

I can only assume that the company did not ship the watch to me because it was in their best interest not to do so. In that way they could keep the money and try to sell the watch again to preserve and improve liquidity.

As a consumer in the EU you are protected by the statutory rules of your own country when making a purchase online. Under the laws of my country the legal title to the watch has passed to me. I have informed them of this many times but they refuse to engage in any discussions.

The company has walked a fine line between taking advantage of creditor protection rules and knowingly breaching contracts to try and keep themselves a float.

Before this experience I had bought 3 watches from the company, all 3 amazing experiences with great quality watches and top customer service.

I urge the company to reconsider their actions in this matter, and to hand over the watch rightfully belonging to me.

Useless company I’ve tried buying a few Tudor and Rolex watches from them but every time I go to the checkout I get a message saying that the watch is not available in my area.the watches are in the uk and so am I but I can’t get any Watch to the payment page. It’s been like this for weeks.no one answers the phone or email.don’t try to sell your watch with these people coz they don’t let the buyers buy them.

Cant get any response from Watchmaster UK. Are they still trading ?? What happens to my Omega watch that they are selling for me. Terms of Conditions for them selling my watch stated that the watch was fully insured by them.

Hi can somebody from WatchMaster UK please respond to my email. I have have sent numerous emails in month of April and tried calling, however no response from your end.
I am not even getting auto response emails.
Please confirm if Watch Master UK is still operational or have they close down as well. If that's the case please advise on the status of our watches (will they be returned)?

I've seen a lot of bad reviews of Watchmaster recently so wanted to write a review of my experience selling on the platform.

The piece I sold was an IWC Portofino, a very nice watch but certainly not a "hype" watch so I didn't expect it to be sold within a couple of weeks...which was a good thing as it did take 10 months for it to sell.

Positives:

Excellent communication from start to finish. Questions and concerns were answered promptly.

Safe and easy collection of your watch

Decent sale price achieved

Extremely safe and quick payment once return period finished.

Negatives:

A little unrealistic estimated sale prices. My watch was at no point listed at the higher end of this and I also had to drop my bottom promised price by £200.

*I would say given the overall l drop in the market and the general state of the economy this was fair in my mind

Extremely long consignment period of 12 months and took 10 months to sell. This seems to be the main complaint from a lot of people and in hindsight I agree. What I would say though is I was fully aware of this upon signing the contract so I have no complaints, you sign a contract for 12 months and that's what you have to let them have!

High commission price.

When all said and done I can say that I did make more money selling my watch this way compared to selling it directly to similar platforms, just! Infarct I made exactly £106 more than my top quote selling it this way.

The question you have to ask yourself is how much of a premium do you put on the time it takes to sell your watch. Given my time again I do think I'd go elsewhere as for gain of £10 a month I think id rather just sell and be done. Some places also offer both options in that you can consign for a couple of month and if a sale isn't achieved they will do a direct sale.

What I would say though is they are certainly not scammers or crooks like some have said. I've listed the negatives and all of those are very clear on the agreement you are sent. If you don't read that then frankly that's on you.

So in summary, if you're not in a rush then Watchmaster are as competitive as anywhere else and a good company to deal with.

If you have a maximum timeframe of before the 12 months then best to look elsewhere.

I will be a bit of a contrarian here... Recently purchased a watch from Watchmaster and aside from a minor payment issue (which was rectified within a working week), my transaction was very smooth. I purchased the watch I wanted at a realistic market price, which other similar businesses didn't want to contemplate.
So as a buyer, I can recommend their services. You also get an authenticy card and a 2 year warranty on the watch.

As a seller, I contacted them months ago to understand if they could help with a watch I wanted to pass on. Their consignment policy in relation to keeping your watch for 12 months was clearly and immediately stated to me. I decided to sell my watch elsewhere, as it seemed too long (in the UK the average for consignment seems to be around 3 months)... and perhaps a symptom of scarce confidence in being able to sell quickly.
The valuation I received was on the high end, but that was part of my decision in the end (i.e. I did some research on the effective market value of the watch... not a difficult task nowadays).

Generally, when you are buying or selling expensive commodity goods make sure you do your due diligence and read all the contractual terms. My experience was positive overall as an informed customer.

My watch has been for sale for 8 months with them, initially for £4800, I have reduced the price 3 times now at £3200 and there is no progress, I can’t get the watch back because of the 1 year lock in .. unless I pay 19% commission for them not selling, so I can’t 1) enjoy the watch myself or 2) sell myself … I know the market is probably tough but I have reduced the price in line .. I would avoid using the company as it’s clearly a blag to over value to lock you in..

Absolute crooks and liars, do not EVER under any circumstance use these con artists.
I put my Breitling up for sale with them and was assured I could get my watch back at any time if it didn't sell within a reasonable time. After it had been sitting on their website for four months I decided to get my watch back and was then informed I had to pay the commission they would have made had they done their job and sold my watch.
So basically they get their commission whether they sell it or not, they have no incentive to do anything once you hand over your watch to them.

They value a watch at begin price of 2800€ ! In the end i got 940€!!
Also it was going to be sold within 2 weeks, 1 year later i got my money!
The repair bill was also amazing!

After two watches were stolen from me, this company is still visible online.
But isn't that shameful?
You are enjoying our money, we hope you will all use it in medicine.
You did really well, you evaded all of us without problems and you were already prepared for the worst by putting the company into liquidation.
Excellent, really good, not even Lupen is as strong as you.

Watchmaster is advertising about a used Tudor Advisor that I'd like to buy (I'm based in France)- unfortunately, during the checkout process, i'm getting the message that "This item is currently not available in your location - sorry for any inconvenience caused.", despite Watchmaster claiming that items can be shipped to any EU location. I tried to call Watchmaster both French and UK numbers, no success. I opened a ticket (00476656) on March 9th - still no news or feedback. I don't think Watchmaster has a serious customer service organization.

Further to previous review of Jaeger LeCoultre master compressor chronograph. I received the watch yesterday after a delay due to repair and service at JLC.

The watch is in fantastic condition, looks like new and I’m extremely happy with the price that I paid and the service that I have received. My thanks to Ender who has been dealing with the sale and also Jayden.

I agree with the other recent reviews as they are holding my Rolex submariner since may 22 They promise you a good price then get you to reduce it. I’ve had many fob offs ie it’s Black Friday in November then oh it’s Xmas and then it’s the sales. They still have my watch and now I’m reading about them going into insolvency. THIS COMPANY IS A ABOSOLUTE JOKE.
I hope I’m not about to lose my watch.

Just lie... dont trust this mf.