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Watches of Wales Reviews 

520
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent products, including stunning watches and other high-end prizes, often highlighting their quality and variety. They also appreciate the fair and transparent competition format, which offers good odds and an engaging experience. Many people highlight the outstanding service and smooth user experience, noting the staff's exceptional helpfulness, knowledge, and professional approach throughout their interactions. Reviewers find the entire process, from purchasing items to entering competitions, to be straightforward and enjoyable. However, some customers also noted that despite repeated attempts, they have not yet been successful in winning a prize.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the high standard and varied... See more

Competition

People report positive experiences with competition, highlighting the very good competitions with great... See more

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

User experience

Users describe positive interactions with user experience, consistently praising the ease of use and... See more

Service

Clients share positive opinions on service, consistently describing it as outstanding, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great new competition format with 3 prizes, these guys are open, transparent and always approachable and take on board feedback. We usually buy a ticket, for this draw we've bought 5. Wish them every... See more

Company replied

Rated 5 out of 5 stars

Had an appointment with Paul regarding selling some jewellery. He was very polite and explained everything with no pressure into selling my gold.I would definitely recommend to anyone who is thinking... See more

Company replied

Rated 5 out of 5 stars

Entered a watch competition again, only takes 1 ticket! Have to say these competitions are fair and transparent so when we have a spare few quid and we see a nice watch we give it a go, especially if... See more

Company replied

Rated 5 out of 5 stars

An amazing chance to win stunning watches and other high-end prizes – it really doesn’t get better than this! Highly recommend Watches of Wales to anyone who loves quality, excitement, and the thrill... See more

Company replied


Company details

  1. Watch Store
  2. Jewelry Store

Written by the company

Watches of Wales Group is a trusted UK provider of luxury watches, jewellery and precious metal services. Through Watches of Wales, customers can buy authentic luxury timepieces and jewellery from prestigious brands such as Rolex, Omega and Patek Philippe. Watches of Wales Competitions offers fair and transparent prize competitions, giving people the chance to win luxury watches and high-value prizes for as little as £9.99. Across all our services, we focus on transparency, customer care and delivering a smooth, professional experience every time.

We sell quality as standard

Written by the company

With over 20 years' experience, we specialise in the buying and selling of the worlds finest watches. From second-hand Rolex watches to pre-owned Omega watches, we ensure any watch you buy from us is a quality investment. All of our watches have been meticulously inspected against our stringent requirements.
Fair and transparent draws
Once the competition has ended – whether this is because we sold all tickets, or the competition’s end date has been reached – we will announce when the draw will take place via our social media and email channels. To fairly draw a winner, we use a website called random.org which is a third-party supplier ensuring a fair draw for each competition. Each draw is documented on the site and ready to be seen by the public.
We pay the best prices for gold
Are you looking to sell your gold? Maybe you have a load of old jewellery, coins, medals, or a Rolex Watch? Gold Buyer Wales is a family run business with over four decades of experience. We are known for paying the highest prices around for gold and precious metals and have shops in Pontyclun and Tonypandy.

Contact info

Promotion box for Watches of Wales

The Home of Luxury Competitions

Visit our competitions page to see our latest prizes!

4.9

Excellent

TrustScore 5 out of 5

520 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(520)

387 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Relaxed easy dealing experience.

Relaxed easy dealing experience. Paul is efficient with full knowledge of the product giving confidence to customers.

18 February 2026
Unprompted review
Watches of Wales logo

Reply from Watches of Wales

Hello!

Paul's knowledge is amazing isn't it! Glad you found the experience relaxed, it shouldn't be any other way.

All the best, The WOW Team

Rated 5 out of 5 stars

I recently purchased a Rolex GMT…

I recently purchased a Rolex GMT “Pepsi” from WOW, and the entire experience was exceptional from start to finish. Jordan was fantastic to work with—his communication throughout the buying process was clear, prompt, and professional, making the transaction seamless and enjoyable.

The watch was exactly as described, and I couldn’t be happier with my purchase. This marks my third transaction with WOW, and each experience has consistently met the highest standards of service and integrity.

I would confidently recommend WOW to anyone looking to buy or sell a timepiece. Jordan and Paul, thank you once again—I look forward to the opportunity to work with you in the future. Best wishes Dave M

10 February 2026
Unprompted review
Watches of Wales logo

Reply from Watches of Wales

Hi Dave

Thank you for such an incredible review, and for your continued trust in WOW. It truly means a lot to us.

We’re delighted to hear your Rolex purchase was another seamless experience. Jordan always aims to keep communication clear and straightforward, so he really appreciates this feedback.

A third transaction with us is something we don’t take lightly, your ongoing business speaks volumes, and we’re grateful for it.

From both Jordan and Paul, thank you again for the recommendation. We look forward to serving you again!

All the best, The WOW Team

Rated 5 out of 5 stars

Great company run by great honest guys.

Great company run by great honest guys.
Highly recommend Paulfor constantly putting out luxury timepieces at incredible prices.

17 February 2026
Watches of Wales logo

Reply from Watches of Wales

Hey Dean

Thank you so much for the kind words, that really means a lot!

We’re proud to do things the right way, Paul is especially pleased to to read this review ⌚

Thanks again for the recommendation and best of luck in the next draw!

All the best, The WOW Team

Rated 5 out of 5 stars

Easy to use

Easy to use, great prizes..

17 February 2026
Watches of Wales logo

Reply from Watches of Wales

Hi Andrew

Thanks for taking time out to leave this feedback, always appreciated.

All the best, The WOW Team

Rated 5 out of 5 stars

Already won previously through this…

Already won previously through this company.

17 February 2026
Watches of Wales logo

Reply from Watches of Wales

Hi Darren

Thank you so much for coming back and playing again and huge congratulations on winning previously! 🎉

We really appreciate your continued support and love seeing returning winners.

All the best, The WOW Team

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, Won a Rolex Daytona, was delivered next day, got a call the day after the draw and couldnt believe it. Play multiple times a week so glad I finally won something :D

Thanks again, fingers crossed for another.

9 February 2026
Unprompted review
Watches of Wales logo

Reply from Watches of Wales

Hey Adam

We’re absolutely delighted for you, what an incredible win! A Rolex Daytona is something special, and we love being able to make moments like that happen.

It was great speaking to you after the draw, and we’re so pleased it arrived safely the next day. Thanks for playing with us regularly, persistence pays off!

Enjoy every second of wearing it, and welcome to the winners’ club 🏆

All the best, The WOW Team

Rated 5 out of 5 stars

Great site

Great site, fantastic prices in the heart of Wales

15 February 2026
Watches of Wales logo

Reply from Watches of Wales

Hi Craig

We’re proud to be based in the heart of Wales and able to bring fantastic watches at great prices to our customers.

Your feedback means a lot to us! ⌚

All the best, The WOW Team

Rated 5 out of 5 stars

I’ve not won yet

I’ve not won yet, I’m still keeping my fingers crossed. Great company to deal with, highly recommend.

15 February 2026
Watches of Wales logo

Reply from Watches of Wales

This Jason

Your recommendation is very much appreciated.

🤞⌚ Your win could be just one ticket away.

All the best, The WOW Team

Rated 5 out of 5 stars

Always very simple and easy to play

Always very simple and easy to play. Have been a member for over 3 yrs and waiting for my first win. Always beautiful watches up for grabs for the lucky winner ! Cheers

14 February 2026
Watches of Wales logo

Reply from Watches of Wales

Hello!

Thank you for the continued support, 3 years with us is amazing! 🙌

We really appreciate you taking part in the competitions. Fingers crossed your first win is just around the corner 🤞⌚

All the best, The WOW Team

Rated 5 out of 5 stars

Excellent prizes.

Easy to use, excellent prize! Gives the ordinary person a chance to attain a dream watch that is out of reach to purchase!

14 February 2026
Watches of Wales logo

Reply from Watches of Wales

Hey Ryan

Thank you so much for the fantastic feedback!

That’s exactly why we do what we do, give everyone a fair chance to own a dream watch that might otherwise feel out of reach. We’re thrilled you’re enjoying the experience and the prizes on offer.

Good luck in the next draw! ⌚✨

All the best, The WOW Team

Rated 5 out of 5 stars

Great company to deal with!

Recently sold my TUDOR Black Bay GMT to Watches Of Wales.

Spoke to Paul and come to an agreed price over the phone after he made me a good offer on Ebay for my watch.

Fast and pleasent experience overall.

Will happily do business with the company again as I'm alway in the market for a nice watch and Watches Of Wales always have a nice selection.

9 February 2026
Unprompted review
Watches of Wales logo

Reply from Watches of Wales

Hey Shane

Thank you so much for the great review, we really appreciate you taking the time to write it.

Paul said it was a pleasure speaking with you and agreeing on a price for your Tudor Black Bay GMT. He always aims to make the process straightforward and fair, so it’s great to hear you found it fast and pleasant.

We’re constantly bringing in new stock, so if you’re ever in the market for your next watch, feel free to reach out directly, Paul said he’ll happily keep an eye out for something that suits you.

Thanks again for your trust and the kind words.A

ll the best, The WOW Team

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience, Paul gave a great valuation to some jewellery. Quick and hassle free from booking the appointment to receiving the cash. Paul was extremely professional, polite and accommodating and would definitely recommend using this company if you have any unwanted gold hanging around.

12 February 2026
Unprompted review
Watches of Wales logo

Reply from Watches of Wales

Hey Rhiannon

Thank you so much for the lovely review.

Paul is really pleased you were happy with the valuation and that the whole process felt quick and hassle-free. He always aims to keep things straightforward, fair and professional, so your comments are truly appreciated.

All the best, The WOW Team

Rated 3 out of 5 stars

Sometimes it feels like im just sending…

Sometimes it feels like im just sending you money. Could there be runner up prizes or discounted tickets possibly?

12 February 2026
Watches of Wales logo

Reply from Watches of Wales

Hey Owen

Thanks for your feedback.

We absolutely understand that entering multiple competitions can sometimes feel like you’re “just sending money,” especially if you haven’t been lucky enough to win yet.

We’re always exploring ways to improve the experience. Ideas like runner-up prizes or discounted tickets are suggestions we hear from time to time, and they’re valuable as we plan future competitions. In the meantime, we do sometimes run special offers, early-bird tickets, or bonus entry promotions, so it’s worth keeping an eye on our competition pages and email updates if you’re looking for extra value.

Please also remember that all draws are conducted fairly and randomly, with results shown publicly after each competition, so every entrant truly has a chance to win.

We hope that win is just around the corner for you!

All the best, The WOW Team

Rated 5 out of 5 stars

Won a watch with Watches of Wales and…

Won a watch with Watches of Wales and the whole process was flawless. Great communication, smooth delivery and the watch is exactly as described. Professional, transparent and well run — highly recommend.

12 February 2026
Unprompted review
Watches of Wales logo

Reply from Watches of Wales

Hi Paul

Thank you so much for the amazing review, and huge congratulations again on your win! ⌚🎉

We’re absolutely delighted to hear that you found the whole process flawless. We work hard to make sure every winner has a great experience from start to finish, so it means a lot to hear that reflected back.

We hope to see you in another draw soon!

All the best, The WOW Team

Rated 5 out of 5 stars

Rewarding experience

February 2026: After doing our lengthy research we decided to engage WoW for selling our Gold Coins collection.
The experience was very rewarding as Paul and Jordan are true seasoned professionals. I would not hesitate to recommend WoW to anyone who is interested in buying or selling jewels, precious metals or watches.
May I add that during our research we crossed paths with the Royal Mint (an obvious choice we thought). The experience was surprisingly worrying. Total lack of professionalism, the junior or robot who responds to emails suggested we post our gold to them for an evaluation !!!! Zero Stars to the Royal Mint !!!!

11 February 2026
Unprompted review
Watches of Wales logo

Reply from Watches of Wales

Hey George

Thank you so much for taking the time to leave such a thoughtful review.

It really means a lot to us that, after doing your research, you chose to trust WOW with your gold coin collection. These decisions are never small ones, and we’re genuinely pleased that you felt comfortable and well looked after throughout the process.

Paul and Jordan are epecially grateful for your kind words, we pride ourselves on offering a professional but personal service, and it’s great to hear that came across.

We also appreciate you sharing your wider experience. Selling precious metals, watches or jewellery should always feel secure, transparent and handled with care. We’re glad you felt confident working with us.

Thank you again for your recommendation, it truly does make a difference to a small business like ours.

All the best, The WOW Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service, professional and smooth

8 February 2026
Watches of Wales logo

Reply from Watches of Wales

Hey Jenny

That's great to hear - thanks for the lovely words.

All the best, The WOW Team

Rated 4 out of 5 stars
Watches of Wales logo

Reply from Watches of Wales

Hello Chris

Fantastic to hear, we are always making improvements if needed, so this kind of feedback confirms that we are getting it right - thank you!

All the best, The WOW Team

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