Watches.com Reviews 150

Excellent service before and after the sale!
Great value: Spinnaker Dumas Automatic Hornet Yellow dial pops like crazy!
Can’t get it off my wrist since I unpacked it and I have 6 other watches of which some are worth a heck of a lot more$$$!
Getting ready to get another Spinnaker dive watch soon very cool distressed look!

I got three watches from the web page. One of them was a pre-order, stated to happen in March-April.

After receiving my first two watches, I noted that my order status appeared as "Fulfilled" in the web page, so I wrote to Customer Support. They told me very clearly that I should wait, as the watch would ship in April.

First days of April, I ask about the delivery status of my last watch, replying to the same ticket I opened before. I got no response, so I opened a new one, where I got told that I had to reach DHL to check the status. I did that, turns out the mail came home during March and "I was not home, so they left a note". They didn't leave anything (which sadly is common here in Germany).

I contact DHL, they tell me that they sent the package back to the sender. Then, I contacted Customer Support, and told them about this issue; but I got a vague response saying that I should check with the DHL. I told them again the response I got, they stated it was my fault because I was not home, and offered a refund.

I continue by telling them that not only the delivery arrived earlier than when they told me (April VS March), but also that the mail service they used didn't even notify me. Customer Support didn't seem to care... The only thing I got from all these stressful interactions and months of waiting, is a refund that will happen when the watch arrives back to them.

I will never use this service again, and surely none of my watch enthusiast friends either. They don't care about customers, just about profit, and if they are wrong, they will just omit it to avoid money loss.

This time, it was my wife who found the watch on your site. Everything was smooth from start to finish. Thank you.

I ordered two mystery watches, one Bronze/Low level and one Gold/High level watch. The Bronze one I expected to be a quartz, not very surprising for 50$. But the Gold one, where I paid close to 190$ after taxes, I was taken by surprise when I recieved the exact same California Watch Co. quartz watch. I'd expect to recieve a mechanical watch for that price point at least, and certainly not the exact same quartz watch that's given with the 50$ package. Very dissappointing experience overall and I will not be doing that again.

The watch that I purchased arrived within the timeline stated upon purchase.....however the watch does not work.....maybe a new battery is required. I had to contact the manufacturer and now I have to wait another two weeks to send it back and have it worked on.

Fast shipping great prices and value

Good service with solid watches I wish I can give them 10 stars

Watches.com as usual deliver watch as promised on time..will come back for more great collections

Received the item as it was described. Fantastic watch with a great price.

Love Watches.com's unique watch selection. Finally chose a Nubeo after narrowing it down from so many choices. Delivery was quick and the Watch is BEAUTIFUL and so is the presentation and packaging. Love it!

Good selection of branded unique watches at affordable prices certainly with the discount added bonus. Cistern service response time is good within 24 hours and good advice.

I really love Watches.com for the most part but don’t know if I will ever order mystery watches again. I’ve ordered a total of 4 mystery watches and have gotten 2 duplicate watches and all 4 from the same manufacturer. Granted the watches are very nice but I don’t know if the mystery watch thing is more at random watches or cycling out old inventory. If you’re trying to diversify a collection with things you typically wouldn’t buy like I was maybe think twice before buying these.

Easy to use website, secure and and fast delivery. Will buy again here.

Ordered a nubeo watch on 1/20, and received an empty box with no watch inside...wait for it, I was essentially told well you didn't purchase "route protection" so can't do anything...go "file a police report" and "notify nubeo", "maybe it could be replaced".

Surreal! They expect me to be on the hook for an item i never received!!! No accountability and/or willingness from them to resolve what in all likelihood was internal theft.

I bought a watch in their sales,to be told after a few days that is out of stock!!Disappointing.Then I tried to buy another as they had 20% discount (it was 299$),just to find out that the discount does not apply for my item,while they advertise 20% sale without any limitations.Today back in the site to purchase without discount the watch,once again,the purchase price had gone magicaly up to $545,although they advertise that sales are till 20 of January. How serious this company is?They play about,but I would not buy from them,ever.Ebay sells the same items for a fraction what they are asking.How can you justify,charging $407 sale price(£360)for Thomas Earnshaw Brewster collection,when amazon sells all the series for full price of £159..you can make your own judgement! Today I purchased 4 Nubeo watches from 3 different sites,Amazon,secret sales,and Mainspring boutique for £883.The same exactly watches in watches.com ask you a total of $2925(in their sales),or £2588!Totally RIP OFF......

Super helpful, quick responses which is a big plus for me

great price and fast service
recommend them highly

12/6/2022
Amongst several other items I purchased a mystery watch for $29 which advertises a three fold return in value and I received what really looks like a pink little girls watch (plastic). I'd pay $10-$15 for it. Their response was "find a girl to gift it to." To be fair, they state that the mystery watch is completely random and they certainly did not look at my name to see if I was a guy. Jokes on me.

Email correspondence was responsive, though unbudging on the girls (mystery) watch.

12/9/2022
UPDATE 1: The watches that advertised as "allow 3-4 additional days" for dispatch arrived on the 11th day. This is also on their website for certain watches. The watches I ordered were all very well packed and look good. I am returning some straps. I will update this review to cover the return process.

1/15/2023
Because of the good pricing and good packaging/condition of the watches and good correspondence, I have placed additional orders to view more items in person to decide which to keep. I will be returning some of the items as usual, and will continue to provide updates.

Had zero intention of purchasing a new watch, but some click bait took me to Watches.com and the end result was an excellent purchase of an Automatic Timex that is an excellent watch at an equitable price. I did not realize how much the Timex brand had expanded and wear the new watch proudly.

The style of the watch the service that I get the time that you ordered and receive it and all the help when you call for anything