Watch Collecting Reviews 399

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and excellent support, making the buying and selling process seamless and reassuring. Many people highlight the exceptional service and user-friendly experience, noting the efficiency and ease of transactions. However, some customers also noted issues with the product authenticity and the company's customer service. A few people reported receiving watches that were not as described or did not meet their expectations regarding authenticity, and expressed dissatisfaction with the company's response and accountability in these situations.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, highlighting their helpfulness,... See more

Service

Customers consistently note positive experiences with service, highlighting the excellent, friendly, and... See more

Product

Users describe ambiguous interactions with product. Many customers report positive experiences, praising the... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers praise the team for being helpful,... See more

User experience

People report positive experiences with the user experience. Many customers describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have sold a few pieces on watch collecting. It's really convenient and safe. I never once felt like i was in danger of being ripped off, even when selling hundreds of thousands worth of watches. It'... See more

Company replied

Rated 5 out of 5 stars

Mark was very helpful and super professional from start to finish. He arranged photography of my watch at their offices in London, and made sure I was kept informed throughout the process of when the... See more

Rated 5 out of 5 stars

Hi , I recently got in touch with Watch Collecting , I was assigned to Marcus Von Sydow , I am a small watch collector , and I wanted to reduce my collection . Max was extremely helpful , and helpe... See more

Rated 5 out of 5 stars

The Watch Collecting team were totally awesome in helping my find and win my watch. I have been looking for specific watch for a while. When it arrived on their platform they advised me and thankfully... See more


Company details

  1. Online Auction Service
  2. Online Marketplace

About Watch Collecting

Written by the company

WHAT IS WATCH COLLECTING?

Watch Collecting is a global online auction platform devoted to prestige and luxury watches of all eras.

We are open for bids 24/7 with new auctions going live every day.

We have rapidly become a global leader in the market and continue breaking records around the world!

Our platform may be 100% online but behind the scenes we are a passionate team of enthusiasts who work around the clock to get your watch in front of the most eyes.

ARE YOU A BUYER?

Our platform has been trusted by thousands of buyers from around the world to find them their next watch.

Bidders can view in-depth images of each auction and can read our detailed descriptions outlining the exact condition of the watch. We charge a 10% + VAT buyer's premium (minimum of £500 below a winning bid of £5,000) to a successful auction winner.

REGISTER TO BID

ARE YOU A SELLER?

List for FREE.
Sell for FREE.
Hassle FREE.

We don't charge anything to sell with us and you receive 100% of the winning bid.

Speak to one of our consignment specialists today to discuss how we can help you get the most money for your watch.

SELL WITH US


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

399 reviews

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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

5 stars well deserved

Very smooth and efficient bidding and after bid process. Responsive and kind customer service agents. Mark was most helpful on the handover date, very kind and professional. 5 stars well deserved

18 January 2024
Unprompted review
Rated 5 out of 5 stars

Good advise and close communication resulting in satisfactory sale.

Good advise and close communication. Any questions were met with an immediate response from Fleur Dubois and she also helped me in getting photographs taken at the compan's office.
When the auction was coming to a conclusion I had conversations with Fleur regarding the reserve which helped the sale and meant the original reserve was almost achieved.

12 December 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

The whole process was simple and efficient. Mark couldn't have been more helpful, and was always at hand to answer any queries. I've used other auction sites in the past and Watch Collecting is by far the best.

4 January 2024
Rated 5 out of 5 stars

I received excellent service and…

I received excellent service and support in my recent purchase via the auction platform. A very minor issue was addressed quickly and sensibly, and the watch (entirely as described) was in my possession within a short period of time. Will no doubt use again.

18 December 2023
Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience
Genuinely bid on a watch and person I was up against over bid by £22,000 so stopped any further bids from me
When I queried this I was told genuine mistake and they have come to an agreement
So basically bid what you like and agree the sale after so genuine buyers have no chance
Will never use again

3 December 2023
Unprompted review
Watch Collecting logo

Reply from Watch Collecting

Thank you for your feedback. Unfortunately people make mistakes and this was a genuine error from an existing user of our platform. This occurred near to the auction end, which meant the live bid could not be cancelled in time and the the highest bid won.

The seller had the opportunity to rerun the watch through the auction due to this. However they agreed this was an honest mistake and were happy to settle on a final hammer price as is their right to do so.

I am sorry that due to this you were disappointed with your recent experience of this very rare circumstance.

Kind regards
Client Services Team

Rated 5 out of 5 stars

Great Experience!

Dealt with Oliver Roberts from start to finish regarding the sale of my watch. I was invited to the office to take advantage of their professional photography to paint the best picture of my watch to potential clients. The watch sold first time round at a figure that I was very happy with. I found the guidance provided during the service and the auction very helpful. Couldn't of asked for better service from Oliver and the team. Happy Customer!

21 September 2023
Rated 5 out of 5 stars

Great experience!

Fleur has been outstanding in supporting the auction for my watch and smoothly managing the entire process from the watch collection to shipping it to the buyer. Highly recommended!

8 September 2023

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