Watch Collecting Reviews 399

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and excellent support, making the buying and selling process seamless and reassuring. Many people highlight the exceptional service and user-friendly experience, noting the efficiency and ease of transactions. However, some customers also noted issues with the product authenticity and the company's customer service. A few people reported receiving watches that were not as described or did not meet their expectations regarding authenticity, and expressed dissatisfaction with the company's response and accountability in these situations.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, highlighting their helpfulness,... See more

Service

Customers consistently note positive experiences with service, highlighting the excellent, friendly, and... See more

Product

Users describe ambiguous interactions with product. Many customers report positive experiences, praising the... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers praise the team for being helpful,... See more

User experience

People report positive experiences with the user experience. Many customers describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have sold a few pieces on watch collecting. It's really convenient and safe. I never once felt like i was in danger of being ripped off, even when selling hundreds of thousands worth of watches. It'... See more

Company replied

Rated 5 out of 5 stars

Mark was very helpful and super professional from start to finish. He arranged photography of my watch at their offices in London, and made sure I was kept informed throughout the process of when the... See more

Rated 5 out of 5 stars

Hi , I recently got in touch with Watch Collecting , I was assigned to Marcus Von Sydow , I am a small watch collector , and I wanted to reduce my collection . Max was extremely helpful , and helpe... See more

Rated 5 out of 5 stars

The Watch Collecting team were totally awesome in helping my find and win my watch. I have been looking for specific watch for a while. When it arrived on their platform they advised me and thankfully... See more


Company details

  1. Online Auction Service
  2. Online Marketplace

About Watch Collecting

Written by the company

WHAT IS WATCH COLLECTING?

Watch Collecting is a global online auction platform devoted to prestige and luxury watches of all eras.

We are open for bids 24/7 with new auctions going live every day.

We have rapidly become a global leader in the market and continue breaking records around the world!

Our platform may be 100% online but behind the scenes we are a passionate team of enthusiasts who work around the clock to get your watch in front of the most eyes.

ARE YOU A BUYER?

Our platform has been trusted by thousands of buyers from around the world to find them their next watch.

Bidders can view in-depth images of each auction and can read our detailed descriptions outlining the exact condition of the watch. We charge a 10% + VAT buyer's premium (minimum of £500 below a winning bid of £5,000) to a successful auction winner.

REGISTER TO BID

ARE YOU A SELLER?

List for FREE.
Sell for FREE.
Hassle FREE.

We don't charge anything to sell with us and you receive 100% of the winning bid.

Speak to one of our consignment specialists today to discuss how we can help you get the most money for your watch.

SELL WITH US


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

399 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic service

Fleur has been my contact when dealing with 2 watch sales. I made use of the managed service and my watches went to auction with my chosen reserve and sold as expected. Watch Collecting handled the logistics once I confirmed receipt of payment. I received the full sale price and there was no commission to pay. Great service that I would highly recommend.

25 July 2024
Rated 5 out of 5 stars

19/07/24

19/07/24
Great service and the sale went through without any problems !!! The office in London was always there for advise and updates on how the auctions was going.

25 July 2024
Rated 5 out of 5 stars

Commendation

I would like to commend the following staff who patiently assisted me with prompt replies via WhatsApp and emails that led to my first winning bid in an auction.
1. Natalie Parchment
2. Stephanie Law
3. Alex Harley

28 June 2024
Rated 3 out of 5 stars

I won’t be bidding again

Been put off by some of the reviews on here along with Hold being put on my card for their commission despite me immediately being outbid.
Have had no response to my questions by mail or WhatApp other than a mail directing me to their ToCs - which basically says buyer can scam me and it’s not their problem…
Decided not to bid again :-/

24 June 2024
Unprompted review
Watch Collecting logo

Reply from Watch Collecting

Thank you for sharing your feedback. I am sorry to hear about your experience with the bidding process and lack of of response to your inquiries.

The pre authorisation hold is released once the auction ends, which in this case is today. I have checked the system and confirm this has been actioned.

I tried to call but there was no answer, however I have responded separately to the questions you had regarding the process and the watch.

Thank you for bringing this to our attention. I hope your queries have now been answered and apologise again for the inconvenience caused.

Kind regards
Client Service Team
clientservices@watchcollecting.com

Rated 5 out of 5 stars

Great deal on a watch from Watch…

Great deal on a watch from Watch Collecting. Lots of constructive communication with the team working hard to broker a sale on a watch I won, which had not quite reached reserve. A deal was done and all parties were happy. Would certainly use again.

10 June 2024
Rated 5 out of 5 stars

Great service and a happy result!

I recently met Will from Watch Collecting at a Car Collecting coffee morning at Bicester Heritage. I'd brought with me my Jaeger LeCoultre Reverso Squadra Chronograph in the hope I might be able to sell it. Will explained everything clearly and I opted for their managed service which meant I handed over my watch knowing everything from that point on would be taken care of. The process was easy and only a few days later after they had arranged all the photography my watch was up on their 7 day auction site with an agreed reserve. The watch subsequently sold above my reserve and throughout the process Will was in hand to keep he updated and provide advice when asked. Very pleased with the service and painless process.

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Faultless

the transaction was managed perfectly, the support provided for collection was above and beyond. The watch is exactly as described and sensibly priced.

3 June 2024

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