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3.3

Average

TrustScore 3.5 out of 5

2 reviews

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3.3

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(2)

1 review in the last 12 months

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Rated 1 out of 5 stars

Happy to sad after all laundry smelt

I had a heap of outstanding laundry, because I do not have a washing machine, and had bad experiences with paid for services.

Too many times it came back smelly! Finally, a helpful woman at my closest service, 6 min walk, explained that she always used two pods, not one, because with industrial washing machines that's the only way to ensure the pleasant Bold pod fragrance stays.

I explained this to Marie when she called on Friday 25 July 2025; and again, to driver Amy, when she collected it, and kindly helped me take the numerous heavy bags downstairs! That was the same day.

Delivery was booked the following Monday, which was 28 July 2025. Driver Dave was great, and he also helped me take them back upstairs! So tall, he had to bend his head to enter the hall, bless him.

I was ecstatic! It had been a burden for so long, and my sister sent me their link and paid towards the £121.50 fee. We were both shocked by the price, but that was their rate. Higher than all others I'd used.

Unfortunately, it all stank. They had said they used Ariel, and I only had 4 Bold pods left, which I gave them. None was returned, yet all of it stank.

I was extremely disappointed. I still have some of those washed to use! I'm in one jumper right now and was so upset by the very strong odour when I put it on. Hence, my finally writing this review.

It's a huge shame. I did it myself after that. However, there is no laundrette nearby. Service washes cost a fortune over several months. I now have to take a bus ride to the nearest. That’s £6 bus fare, in addition to the laundry costs. It causes an increase in my lower back pain, which is why I tried collections twice. Unfortunately, both stank.

When I move from this expensive D rated property, I plan to get a washing machine at last!

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

An excellent, friendly service with very fair prices. Would 100% recommend!

23 April 2025
Unprompted review

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