Wasatch Peaks Credit Union Reviews 608

They let obvious fraudulent charges go through. I recieved a text about a potential fraudulent charge. I replied NO. So I looked into it. The fraudulent charge went through the prevuous day. I called customer service. I was told I would need to call the place that made the fraudulent charge. Ok, so how do I go about doing that? They told me to look on the map. Yeah, ok I am gonna call a location on a map, yeah right. Fraudsters most likely do not give you there location. So, I was handed off to the fraud department. Apparently they are always busy, and they never answer their phone. So the customer service lady said she would leave a message and hung up on me. I kind of needed the money that was stolen from me, to pay bills and such. Now I am in a situation where I am not going to be eating, driving to work. All because wasach peaks credit union has lame security, and lacks a fraud department.

Hey readers,you want to come here for a slightly better rate? Not worth it, bro. Here's the real situation: Wasatch Peaks is juvenile compared to the other credit unions within the area. America First and Mountain America are younger than Wasatch Peaks by several years, but they have their crap, for lack of a better term, together. Wasatch Peaks, how is it that these two credit unions have been around a shorter time period than you and their massive success is not even comparable to your microscopic success? I'll tell you, while you were goofing off and asking each other about your days and telling funny stories and playing games, they were working and building successful businesses. In my two years of membership, I experienced numerous mistakes with your credit union, and I've banked with America First all my life and experienced a handful. Mountain America two years and maybe 1 or 2 minor mistakes. They're also nicer by about 12 miles, don't call me to ask how I like my membership with them (trust me, you'll know), and are current, not 20 years behind, with their technology and procedures. If I wanted to play T-Ball, I would choose Wasatch Peaks. But I like MLB, so I'm sticking with America First and Mountain America. How are you "exceeding expectations" when you can't even meet them? - Former member (best decision I ever made)

First of all its interesting that your sample starts out with "What went wrong this time". When I looked at some of your reviews, again it was interesting that you thanked those who were positive but those negative were to me bluntly told "Please email us with more information". One of my pet peeves is when a businesses advertising seems to be opposite to their actual product or service. Wasatch Peaks seems to be falling into that category.

If I could give zero stars I would.
I have had multiple unauthorized charges and no one would assist me with disputes it's been since March. They said they can't stop charges to my card and to get a new card which I had multiple times and still somehow charges still come through on the new card.
I have been charged overdraft fees totaling over $1,000 in my checking when I had plenty of money in my savings At times when I would use the app to transfer money from saving to checking it wouldn't transfer right away causing more overdraft fees and the fee is charged immediately not even allowing you even a hour to add money into the account to cover the charge . Most places give you at least till end of business day to deposit funds before being charged a fee. when I brought this up they told me I had to connect both accounts for it to automatically pull from my savings to avoid overdraft fees which I thought already was set up. I was told it was $5 to connect it so I agreed as $5 one time connect fee was a lot cheaper then numerous $25 fees. I noticed it was charging a fee of $5 for every transaction left and right which ended up being more each month after I set it up than the overdraft fees of $25 here and there. I spoke to multiple people over the phone about my concerns With the unauthorized charges and fees and they were only hearing fees and kept saying they cant Help me. I asked to speak to a manager and no one would speak to me the few times I asked. I eventually contacted another branch to see if I could sit down with a manager to review my account together to make sense of the fees charges and get some help with the charges I did not recognize the manager was really rude, told me I needed to go over it myself to find the charges which I told him I already did but needed to go over my account still because there was so much. Manager refused to assist me.
I switched banks and My account has gone negative with wasatch peaks for things still trying to come out even with my card being locked and when I received a call about the balance I explained to the agent that I would be happy to make a payment as long as someone would sit down with me to go over the account. I was told I would be transferred to a VP and then was hung up on. I never had issues before with wasatch peaks until I sold my home and had a huge amount put into my savings with them and that's when things started to go out of control. I do not recommend them at all. I wish I used the bank I have now and do not charge excessive fees.

I'm be a member wastch peak credit union soon I spoke representative name Brenda she Soo professional good listener and she answered all questions I ask and Brenda gave me a good advice and she knows the business and she made my day good and im. Giving her 5 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ 10 star thank you Brenda and thanks you again

Why such peaks credit union has wonderful customer service. They are always able to help in any way possible. And any issues that I ever have with my account.They are prompt about finding a solution.

20yrs with this credit union!! Don't get a fraudulent charge on your card! They will make you do everything to get it removed. So if someone out there has your info, Wasatch Peaks Credit Union will make you check around and run around to try to stop people from stealing your money.

professional friendly

No matter what I am there for they are always able to help me and their work is correctly done the first time.I like this bank because everyone is friendly and professional.

Ive been with Wasatch Peak CU (many different names over the years) since 1977 when I first started working for the USFS. I've had other CUs for instant cash and deposits over the years, but, I keep coming back and wont leave here until the day I die, which I hope is a long ways off. I've had exceptional service from Crystal these days in a variety of issues and none better qualified that I have dealt with than with her. I dont know how to give her more kudos other than here, but she surely needs to be touted as one heck of a membership person to help with any questions you have. Thanks Crystal, I always appreciate your help and knowledge.

Cannot login and there’s no option to recover username or password.

I absolutely love this bank. But your new app is terrible. I’m trying to pay bills right now, and it kicked me out again. It’s making me log in all over again. And even when it works, I need to enter a security code…every…. Single….. time…. This app is going to make me leave the bank

I don’t enjoy shopping around for cars or getting loans but Wasatch Peaks made it fast and easy and I didn’t feel pressured at all. Combine that with the ease of pay through app and notifications you can setup as reminders and I have great peace of mind! Definitely recommend them!

I have visited WPCU branches for help, called in for help, and used their app. I receive consistent, helpful, and professional service with each interaction. Thank you for being my credit union!

I've been a member of this credit union for over 10 years and I can't say enough about their exceptional customer service. The staff is always friendly, knowledgeable, and eager to assist with any questions or concerns. As I walk in they greet me and know my name. They go above and beyond each time I go in!

I’m not gonna lie, this credit union is fabulous. The staff is wonderful and they really know how to make you feel appreciated.

I have been a member since I was a little girl. It has changed names several times. But since 1990 till present I have to say that I have absolutely never had a problem with this credit union. I realize this is a strong statement, but true. With different transactions from going through a divorce and both of us banking here regularly we are very happy. The people are kind, yet proform business ethically. I always get a call when there is an issue. They seem to be on top of all accounts.
My parents signed me up at an early age with several credit unions. The most prominent one in Utah to the time I am writing this review are still making mistakes and never seem to know what is going on.
I am now only a member at Wasatch Peaks and have and will always do my business here. Thank you for always being there for me.

I have been with Wasatch Peaks for over 12 years. They have great staff who are always willing to go the extra mile. Their loan officers are quick and thorough with extensive knowledge on what products worked best for me. I would definitely recommend. They recently updated their online banking applications and I’m very impressed with the product. It’s user friendly and I'm able to see my business accounts under one login. I just toggle between my business accounts without having to login to each separately.

I've been a member for over 13 years now. I love how quickly they get me my loans and always with the best rate in town. The staff is always so friendly no matter which branch I visit. I wouldn't go anywhere else.

I love Wasatch Peaks Credit Union. I’ve always had great experiences whether it be branch, drive thru, call center, or web/app. Highly recommend.

Very cooperative staff and handle the complaints in a well behaved way! Thankyou