Sleazy dirtballs. Claimed I ordered goods that I never did and were even sent to some other address. Refused to refund money they withdrew from my account without my knowledge. Can't even get a liv... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wasn't happy with their new discount structure but then they sent a text to me with a special percent off like their old discounts. I decided to give them another chance and I'm glad I did. The bo... See more
Company replied
Their styling was fantastic, perfect fit and great colors. I was tempted to keep everything but for my budget, I ended up choosing just my very favorite pieces
Beautiful pieces. Definitely expensive, but so far worth it. Helping me step up my wardrobe,
Company details
Written by the company
Wantable is a next-generation fashion brand giving customers access to high-quality products created and curated by our team of expert merchants and stylists. We deliver unrivaled customer experiences through our proprietary technology and platforms that allow customers to shop on their own or with the help of a stylist, and to try before they buy from the comfort of their own homes. Wantable was founded in 2012 with the belief that when you look good, you feel good, and has been fueling self-confidence in customers ever since.
Contact info
909 S Barclay St, 53204, Milwaukee, United States
- 855-926-8225
- hello@wantable.com
- wantable.com
4.2
Great
2K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Many of the choices were my style also…
Many of the choices were my style also lived the Cozy box. Several things were too big. On sizing I would like to see a 16 and a 16w.
1 November 2025
Unprompted review
Letting me see all review
10 November 2025
Unprompted review
Happy ending
Sleazy dirtballs. Claimed I ordered goods that I never did and were even sent to some other address. Refused to refund money they withdrew from my account without my knowledge. Can't even get a live person to talk to. Stay away; far away
Update on 10/11: Merchant has politely acknowledged their error and has offered to make full remuneration. I no longer have any beef with them.
1 November 2025
Unprompted review
Reply from Wantable
Hi there! We're so sorry for any issues with your order and would love to help out. We're currently right in the middle of our busiest time of year and are working around the clock to get to all emails. If you ever need us immediately, feel free to give us a call at 855-926-8225 Mon-Friday 7AM-9PM CST or Sat-Sun 9AM-6PM CST.
The selection of clothes are high Quality!
The selection of clothes are high quality and just my style.
26 October 2025
Unprompted review
DO NOT TRUST THEM
DO NOT TRUST THEM. CHEATERS. Made unauthorized transaction of $700+ when I returned all items. Didn't respond to all my emails. Refused to refund me, so I had to create a charge dispute through my card company - thank goodness for AMEX.
29 October 2025
Unprompted review
Reply from Wantable
Hi there. We truly appreciate you taking the time to share your feedback, and we’re so sorry for the stress and frustration this situation has caused. We completely understand how disappointing it must have been to see the charge after returning your order.
When a return isn’t scanned by the due date, our system automatically processes the full order charge. We can see that your return has since been received, and under normal circumstances, we would have issued a refund right away.
At this point, we’re unable to move forward with the refund because a chargeback has been filed with your credit card company. Once that chargeback is dropped and reflected in their system, our financial team will be able to promptly issue your refund.
If you’d like to proceed, we recommend contacting your credit card company to withdraw the chargeback. As soon as we receive confirmation that it has been dropped, we’ll take care of the refund immediately.
In the future, if you ever need help extending a due date or preventing a charge, we encourage you to give us a call at (855) 926-8225 — we’ll be happy to make real-time updates and ensure everything goes smoothly.
We’re truly grateful for your patience and understanding, and we’re committed to resolving this for you as quickly as possible. Please let us know once you’ve connected with your credit card company so we can finalize your refund right away.
super cozy box
I wasn't happy with their new
discount structure but then
they sent a text to me with a special percent off like their old discounts. I decided to give them another chance and I'm glad I did. The box was great and I kept 7 of the 9 items. I do feel with each box they are getting better styling me. I will order again if they keep offering the good deals.
28 October 2025
Unprompted review
Reply from Wantable
Hi there– we're so happy to hear you loved your recent Edit! Thanks so much for your feedback—we truly appreciate you taking the time to share your experience, and we’re sorry to hear the recent change in our discount structure has affected your ordering decisions. We totally understand how adjustments like this can be a bit frustrating, especially when you’ve gotten used to the previous plan. That said, our new Membership Plan was designed to bring even more value to your Wantable experience! While the discount setup has changed, here’s what’s new and exciting:
✨ 2 Extra Items Per Edit – More variety = more chances to find pieces you love!
✨ Bigger Reward Potential – You now earn rewards you can apply to future orders, so savings stretch even further.
✨ Exclusive Perks – Members will get access to extra benefits to make every Edit feel even more tailored and rewarding.
We’re confident this new approach brings more long-term value and styling fun, and we’re here if you ever want tips on making the most of it!
TERRIBLE, they refuse to refund my money!!!
I cancelled my subscription on October 6,2025 and as of today October 25, 2025 I have received close to 10+ emails from their support email that I need to be patient, my request has been escalated to a supervisor and their billing team and that I will receive an email when my refund has been resolved. This is crazy for a company to take this long to complete a refund. They took my money right away, I obliged by their requirements and cancelled my subscription within the time frame and yet 3 weeks later nothing?? I urge any one thinking about doing business with this company to think long before signing up because if you do not like the product you will have a hard time cancelling and getting your money back.
Yes I realize my subscription was cancelled on October 6, 2025 because I requested this myself on your website. HOWEVER, I have yet to receive my refund that was promised to me now over 3+ weeks ago. So you have not taken care of my request at all. I asked for a refund as I cancelled my subscription the next day after receiving it realizing this was not for me. Your agent Rebecca assured me in over 10 emails that I needed to be patient and that my refund request was being moved up the chain as a priority yet all this time later and you have yet to refund my money. Please refund my $74.00 immediately as I cancelled well within the timeline to do so.
24 October 2025
Unprompted review
Reply from Wantable
We’re truly sorry to hear about your recent experience and completely understand how frustrating this must have been. This time of year is our busiest season, and while our team is working around the clock to respond to everyone as quickly as possible, we know delays can be disappointing.
Your subscription was successfully canceled on October 6th. Rest assured, your account is no longer active and you won’t receive any future shipments.
If you ever need immediate assistance, please don’t hesitate to reach out to our team directly at 855-926-8225 (Mon–Fri 7AM–9PM CST, Sat–Sun 9AM–6PM CST). We’re always here to help and want to make sure you’re taken care of.
Cute clothes but sketchy billing
They send some cute clothes. However, the clothes aren’t the highest quality, but they sure are expensive. I actually just had an issue where I completed my checkout and set up a date for my return items to be picked up. I alerted the team of this, but they STILL billed me as if I kept every item, charging me $700 when I actually only met 1 thing. It took about a week for someone to finally confirm my return was received and that I’d truly be refunded. I should have NEVER been billed inaccurately in the first place. I highly doubt I’ll use Wantable again because of this.
14 October 2025
Unprompted review
Reply from Wantable
Hi Nikki. We’re so sorry to hear about your recent experience, and we truly appreciate you taking the time to share this feedback. We hold ourselves to high quality standards and want every piece you receive to meet those expectations. If an item ever falls short, we’re always here to help make it right.
We also sincerely apologize for the billing issue and the delay in processing your refund. This is absolutely not the experience we want for our customers. We’ve been in the midst of our busiest time of year and are working around the clock to respond to all messages as quickly as possible — but we completely understand how frustrating that wait must have been.
If you ever need immediate assistance in the future, please don’t hesitate to give us a call at 855-926-8225 (Mon–Fri 7AM–9PM CST or Sat–Sun 9AM–6PM CST). We’re always here to help and are constantly working to improve our service.
We truly value your feedback and hope you’ll consider giving Wantable another try in the future — we’d love the opportunity to ensure you receive the seamless experience you deserve.
Better quality from Wantable than other…
Better quality from Wantable than other similar mail order products. I love the fit. & lasting quality.
1 October 2025
Unprompted review
My issue so far with this company is…
My issue so far with this company is their customer service. Either they are using AI to filter and respond to complaints that are not being sent anywhere to actually be resolved or they are incompetent. I contacted their customer service regarding an item that had a button fall off on the first time wearing it. I received a response fairly quickly that this was not the quality that should have been expected and that my complaint was being escalated in the team to be resolve. A week later I hadn't heard back and responded to the previous email three times over the course of the week to check in on the issue with no response from Wantable. Two weeks after the initial complaint I submitted another request and received another quick response saying that the lack of response was an error on their end and that again this was being escalated and I would be contacted soon to resolve this issue. Two days later and I am still waiting to be contacted. With how expensive their items are having a button fall off immediately is unacceptable but their lack of effort to resolve this issue is ridiculous.
1 October 2025
Unprompted review
Reply from Wantable
Hi Sasha. We’re so sorry it took longer than usual to get back to you — that’s absolutely not the experience we want you to have. We’re currently right in the middle of our busiest time of year and our team is working around the clock to respond to every email as quickly as possible.
If you ever need immediate assistance, please don’t hesitate to give us a call at 855-926-8225 (Mon–Fri 7AM–9PM CST, Sat–Sun 9AM–6PM CST). One of our customer service representatives will be happy to help right away.
It looks like one of our team members did reach out to help process a refund for the item, but please let us know if there’s anything else we can do to make things right. We truly appreciate your patience and will also pass along your feedback to our team to ensure we improve going forward.
If I could leave zero starts I would
If I could leave zero starts I would. Please do not buy any of the cozytober boxes. I tried the sleep box. Clothes are spendy, but really liked one set and some socks that matched. And with any piece you were to buy you got to keep a free item which was a blanket in this case. After a couple of days, I packed up the other items and sent back in a white bag, but I paid for my pieces right away and all of a sudden I get almost $300 taken out of my account. I have wrote them emails a few times it always says that they will get back to me, but they have not. The other items were sent back and I should not have been charged. There was a pair of slippers two pajama sets and two packs of underwear. I clearly remember this because I had to select the items I was returning. Please be aware that they charge you anyway for the whole set they send. And it’s not just a few dollars these clothes are very expensive.
5 October 2025
Unprompted review
Reply from Wantable
Hi Jenny. Thank you for reaching out, and we're so sorry to hear about your experience with us! Our intention is never to bill you for items you don't keep, and we would love to help get to the bottom of this for you. The info you provided with this review didn't pull up an account with us, so could you give us a call at 855-926-8225?
We're so sorry we haven't gotten back to your emails yet. We're currently right in the middle of our busiest time of year and are working around the clock to get to all emails. If you ever need us immediately, feel free to give us a call at 855-926-8225 Mon-Friday 7AM-9PM CST or Sat-Sun 9AM-6PM CST.
Canceled my order after I waited and it…
Canceled my order after I waited and it said ready for shipping. The email said I canceled, I emailed got a response with nobody knowing what happened. Said someone would get right back to me. Nope!!! Said the $20 styling fee was free, nope. Charged.
3 October 2025
Unprompted review
Reply from Wantable
Hi Sandra. We're so sorry for any issues with your order. It looks like your there were issues with the credit card you have on file. I Wantable uses a variety of criteria to determine which orders should be pre-authorized to prevent any potential fraud. It is primarily for your protection to ensure that the order is an authorized user of your card.
If the card on file is declined when we attempt pre-authorization and you will be given the opportunity to add a different card to your account. If we are unable to successfully pre-authorize your card, your order will be canceled and any applicable styling fees will be refunded back to your card.
Please let us know if we can answer any questions. We're here to help!
Poor customer service
The first two months were great — products good quality, items were my style. Then, as I had originally feared would happen, I got charged for an item I returned. I reached out right away and received an auto response that they were backlogged and would get to it. Still nothing in reply to my original email or follow up email. When I cancelled my plan, I mentioned this as the reason and an agent began an inquiry for me, which was also never responded to by the company. It has been over 10 days since my original email and no one has reached out.
I’m out $69 for a shirt I didn’t even keep and cannot recommend this company to anyone. Even if they refunded it, the customer service is poor.
27 September 2025
Unprompted review
Reply from Wantable
Hi Jessika. We're so sorry to hear that you were billed for an item you sent back. We were able to pull up your account and issued a refund for the top you sent back. You should see that return process back to your original form of payment in a few business days. We also added some credits to your account as a thank you for working with us. We are currently working around the clock to respond to emails during our busiest time of year, but please feel free to give us a call at 855-926-8225 if you ever need to get in contact with us right away. ❤️
Beautiful pieces
Beautiful pieces. Definitely expensive, but so far worth it. Helping me step up my wardrobe,
4 October 2025
Unprompted review
Love the WANTABLE clothing service
Love the WANTABLE clothing service!
They listen to your preferences and make returns a breeze. There’s something for everyone.
2 October 2025
Unprompted review
I do not recommend buying this box
I do not recommend buying this box. It’s a waste of time to deal with returns, and it’s not worth paying for so-called “style.” The reviews seem fake ;the clothes are of poor quality, so the people writing them don’t understand what quality is.
The sweet message on the box is friendly, but the clothing inside is not stylish at all. If they charge for “styling,” why not actually provide outfits that fit the season, or at least share pictures and combinations before sending? Instead, they just throw in whatever they want to sell, and the pricing is outrageous, almost $900 for clothes that look like they’re meant for an 80-year-old. Nothing casual or wearable for my lifestyle.
It honestly felt like the stylist was out of touch when choosing these pieces. Even a 12-year-old would see how ridiculous the selection was. I returned everything except one item, which I asked to exchange, but I never heard back. Very disappointing experience.
24 September 2025
Unprompted review
Reply from Wantable
Hi Cristiane. Hi Mariza. Thank you so much for taking the time to share your feedback with us—we’re truly sorry to hear your experience didn’t match your expectations.
We want you to know that we partner with premium brands and always match the pricing that those brands set. When curating each Edit, our stylists use your quiz answers and notes to guide their selections. It can sometimes take time for a stylist to get to know your unique preferences, which is why leaving detailed notes is so important in helping them better understand your style.
We also want to clarify that exchanges can be made directly in self-checkout if the item and size are available in stock. And if you ever run into an issue with an order or need help passing along requests or style notes, our customer experience team is here to support you.
Our ultimate goal is for you to receive Edits you truly love. Please don’t hesitate to give us a call or start a chat through our website so we can make this right and ensure future boxes better reflect your lifestyle and preferences.
DO NOT PURCHASE THIS BOX
I Purchased their fall box last year. Almost $400.00 for a coat and a pair of jeans. Absolutely ridiculous. Customer service at the time was very sweet and offered to do a payment plan that was affordable and reasonable and I thought it was a great company... that was until April of this year, 2025, I had my identity completely stolen. This person got into my mortgage, my bank account, and even threaten to rape me. I had to change my bank account, my phone numbers, everything because of this man. I was focused on making sure we had a roof over my family's head and forgot to change my card information on this fall box. Even though I had every payment on time besides April... this company sent me to collections even with the knowledge of my identity being completely stolen and my life threatened. I had proof of everything with a police report and new card number. I asked them to please just take it out of collections since this situation wasnt on purpose it was something done to me and they wouldnt make any exceptions. They were cold, and heartless and could have cared less. I hope everyone sees this company for what it is and supports another business with an actually heart. Not a company who charges Absolutely ridiculous prices for not great clothes and who will do nothing for someone whos life basically gets stolen from them.
16 April 2025
Unprompted review
Reply from Wantable
Hi Jane. We’re truly sorry to hear about everything you’ve gone through and can only imagine how stressful and overwhelming this situation has been for you and your family. Please know that we deeply empathize with the challenges you’ve faced, and we never want anyone to feel that we don’t care about their circumstances.
Our team’s goal is always to support our customers through difficult times. In your case, we did wait to receive updated billing information so we could continue working with you, and we’re always open to making accommodations when someone is facing hardships. Unfortunately, when we didn’t receive a response for several months and the account information couldn’t be updated, the balance was automatically transferred to collections.
At this stage, while we aren’t able to remove the order from collections, the agency is equipped to work directly with you and will be the best point of contact to help resolve the account. We completely understand how frustrating this must feel, and we’re very sorry that you’ve had this experience.
We sincerely appreciate you sharing your experience, and we’ll continue striving to ensure every customer feels supported and cared for.
Love them
Wantable does a great job curating stylish pieces that fit my preferences, and the unboxing experience is always fun.
2 September 2025
Unprompted review
My stylist nailed every piece
My stylist nailed every piece; I liked everything just had problems with sizes on a few items.
30 August 2025
Unprompted review
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