Ordered coat from certeira 9 days ago #1400. Have had no communication from courier or from certeira despite having mailed them 3 times. Having now looked at trust pilot score for this courier I am no... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
WNBAA0440070186YQ. I have emailed this company multiple times with no answer. I ordered a package from Aliexpress. I was getting consistent updates up until 10 days ago when the tracking stopped updat... See more
Company replied
Wouldn't choose to select 1 star except a zero star option is not available. I received a delivery this evening of an order placed on Amazon UK. It was a 12" x 12" piece of acrylic used for photogr... See more
Company replied
SCAM SCAM SCAM! I ordered weeks ago and the package still hasn’t left the facility. No tracking updates or communication. I ordered some pieces through Amazon and paid for express delivery. Be careful... See more
Company replied
Company details
Written by the company
Freight forwarding company specialising in imported goods to be sold online, working with many of the largest online marketplaces and providing fast and efficient transport for goods around the world. UK operations based in our new warehouse in Ipswich, Suffolk.
Contact info
Units 49-51 Cranes Business Centre, IP3 9SQ, Ipswich, United Kingdom
- 01473928094
- wanbexpress.com
1.2
Bad
552 reviews
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Out for delivery Dec 18 and it is now…
Out for delivery Dec 18 and it is now the 21st. Nothing. Wangbang is a terrible shit 💩 delivery option. Never again. Will cancel order as soon as I see their name attached to my order.
21 December 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for the inconvenience you have experienced. Should you be able to provide the parcel tracking number, it would greatly assist us in investigating this matter. As we operate solely as an importer, your parcel was transferred to the local carrier upon arrival at the port, and it is the local carrier who will ultimately complete the delivery. Thank you for bringing this issue to our attention. We will ensure that such incidents do not occur in the future.
Where is my order WNBAA0411281836YQ
Where is my order WNBAA0411281836YQ? No way to contact anyone and I’m about to have a very disappointed child at Christmas!
20 December 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for any inconvenience caused and thank you for bringing this matter to our attention. Upon checking your tracking number through our system, we note that while we have received the parcel data, the physical item has not yet arrived at our warehouse. In this case, we recommend contacting the seller to confirm whether the parcel has been dispatched.
Missing Parcel
The tracking information is not good at all. My delivery destination is Portugal and the tracking service says Italy. The order has the correct address on as Portugal but the tracker does not show an address. Last known whereabouts was with Post Italiane and they say its been delivered. No way of contacting them.
WNBAA0409433297YQ
19 December 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for any inconvenience caused and thank you for bringing this matter to our attention. Upon checking your tracking number, we confirm the parcel has been successfully delivered. Should you still not have received it, we advise contacting your local carrier using the details below:
tel.: 0034916602200 or 916274085
web: https://www.cttexpress.com/
Shocking unreliable company worse than Evri
Item bought last Month and items are not to be seen at my home.
No way of contacting them to ask where it is.
Items bought for gifts and now late..
Shocking company
17 December 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can investigate the matter. Thank you for bringing this issue to our attention. We will ensure that such incidents do not occur in the future.
Tracking number Wnbaa0409513296yq says…
Tracking number Wnbaa0409513296yq says delivered at 3:36 am on Dec. 16 2025 and on another website says it was delivered on Dec 15 2025 at 23:46 (around that time). There was no package delivered. What would be our local carrier that you would hand the package to in Nova Scotia?
16 December 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for any inconvenience caused and thank you for bringing this matter to our attention. Upon checking your tracking number, we confirm the parcel was successfully delivered. In this case, we advise you to contact your seller who will liaise directly with us.
Horrible service
Horrible service. Purchased Christmas gift and no updates or movement. WNBAA0405625054YQ
25 November 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for any inconvenience caused and thank you for bringing this matter to our attention. Upon checking your tracking number through our system, we note that while we have received the parcel data, the physical item has not yet arrived at our warehouse. In this case, we recommend contacting the seller to confirm whether the parcel has been dispatched.
WNBAA0406745299YQ I ordered this item…
WNBAA0406745299YQ I ordered this item on the 28th of November from Amazon and is said it would be delivered with in a few days it Is now the 12th of December and I still have not received my package and trying to find out where it is or if I am going to get it at all very difficult and noone seems to know wHat the heck is going on
12 December 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for the inconvenience you have experienced and thank you for bringing this matter to our attention. In this instance, we recommend contacting your seller, who will liaise directly with us. My colleagues will assist your seller in following up on this matter.
WNBAA0404959843YQ: Customer service ... is there such a thing?!
WNBAA0404959843YQ. There is no way to contact them direct to confirm address. Per tracking, its here in destination city. Phone number provided not in service either. Frustrating!!!!!!! How to reach them???????
10 December 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for any inconvenience caused and thank you for bringing this matter to our attention. Upon checking your tracking number, we confirm the parcel was successfully delivered on 15 December. Should you still not have received it, we advise contacting the seller, who will liaise directly with us. Our colleagues will assist the seller in following up on this matter.
Reply from Wanbexpress
Hi there,
Apologies you are not happy with your purchase, however we are only an importer for other companies goods. If you are able to provide me with the details of the company you brought the item from I will pass on the message.
I placed my order a while ago and have…
I placed my order a while ago and have not received it yet.what is taking so long.is this company a scam
8 December 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can investigate the matter. Thank you for bringing this issue to our attention. We will ensure that such incidents do not occur in the future.
I have a delivery marked as completed
I have a delivery marked as completed - indicating it arrived yesterday. It hasn't arrived and I have had no follow up. I would be happy to be contacted here to resolve it and will update my review score if it is sorted quickly.
6 December 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can investigate the matter. Thank you for bringing this issue to our attention. We will ensure that such incidents do not occur in the future.
I still have no satifaction
I still have no satifaction . I conracted aramex like you said.they have come back to me with I provided them with a incorrect label please provide more information
28 November 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can investigate the matter. Thank you for bringing this issue to our attention. We will ensure that such incidents do not occur in the future.
WNBAA0403282282YQ
WNBAA0403282282YQ
Still waiting for my parcel to be delivered. Keeps saying delivery failed amd wrong delivery info when it has all be entered correctly. Also delivery happens out of office time. When I've tried to contact them no response.......
4 December 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for any inconvenience caused and thank you for bringing this matter to our attention. Upon checking your tracking number, we note that your parcel has not been successfully delivered. In this instance, we advise you to contact the local last-mile delivery carrier or your seller, as we act solely as the importer. Their contact details are as follows:
525593312916
I bought something from Savile and Rose…
I bought something from Savile and Rose on the 2nd Nov., thinking it was a genuine company, they claim order is on its way from 12th Nov... not a real reply other than the ref number i cannot trace WNBAA0400361295YQ, now i don't know who I need to report as scam fraud, Savile & Rose or the WANB express?
3 November 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for any inconvenience caused and thank you for bringing this matter to our attention. Upon checking your tracking number, we confirm your parcel is on the way, we kindly request your patience. It looks like your parcel is with Evri, as we are only an importer, , we advise contacting the Evri, whose details are as follows:
web: https://www.evri.com/
tel: +44 0330 808 5456
Items are marked as being delivered but…
Items are marked as being delivered but my post office has no record of any of this. SCAMMERS!!!!
12 November 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can investigate the matter. Thank you for bringing this issue to our attention. We will ensure that such incidents do not occur in the future.
I ordered a Smart Watch on the 15th of…
I ordered a Smart Watch on the 15th of October, it is showing as ‘in Transit’ for 2 months, I feel like I have been scammed!
My WanB tracking number ID is WNBAA0393212013YQ
Please help!
26 November 2025
Unprompted review
Reply from Wanbexpress
Hi there. Thank you for reporting this issue to us. We apologize for the inconvenience. After checking your tracking number in our system, we have confirmed that we have received the parcel data, but that it has not yet arrived at our warehouse. In this case, we recommend that you contact the seller to verify that the package has been dispatched.
Horrible to deal with
I ordered a product Oct 18th, and received an email on the 23rd to say it shipped. A tracking number was provided, but when you click on it, it brings up an error page. Because of this, November 12th I emailed them to ask what is happening, and I still haven't heard back from them. SCAM SCAM SCAM in my opinion.
When I track by going direct to wanb tracking, it says the carrier has been contacted and will pick up the parcel soon....this was Oct 23rd.
18 October 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for the situation you have encountered. It would be helpful if you could provide us with the tracking number so that we can investigate the matter. Thank you for bringing this issue to our attention. We will ensure that such incidents do not occur in the future.
Tried to contact them through email to…
Tried to contact them through email to ask where my package is,I didn’t get a response. Tracking number is WNBAA0403335037YQ
Just want to know if my package will arrive before Christmas. If not how do I get a refund.
20 November 2025
Unprompted review
Reply from Wanbexpress
Hi there.
Thank you for reporting this issue to us. We apologize for the inconvenience. After checking your tracking number in our system, we have confirmed that we have received the parcel data, but that it has not yet arrived at our warehouse. In this case, we recommend that you contact the seller to verify that the package has been dispatched.
No communication at all.
Ordered coat from certeira 9 days ago #1400. Have had no communication from courier or from certeira despite having mailed them 3 times. Having now looked at trust pilot score for this courier I am not surprised at their rating of 1.3. just glad I paid by credit card. Tracking number WNBAA0402374176YQ.
26 November 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for the inconvenience caused and thank you for bringing this matter to our attention. Upon checking your tracking number, we note that the parcel arrived at our warehouse on 29 November and was dispatched from our warehouse on 1 December. We kindly request your patience as the delivery is now underway.
so upset!
so upset!! brought jeans online Claremont Rowe which use this company for “shipping” item hasn’t even sent out yet. it’s been weeks, so upset spent £40!!!!!!!!!!!!!!!! on what i belive a fake shopping website&company.
shipping number is- WNBAA0400418842YQ
21 November 2025
Unprompted review
Reply from Wanbexpress
Hi there,
We sincerely apologise for the inconvenience you have experienced. Thank you for bringing this matter to our attention. Upon checking your tracking number, we note that your parcel arrived at our warehouse on 22 November. It departed the warehouse on 23 November and is currently en route to you. We kindly request your patience.
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