A & A Walters Funeral Directors (Est. 1850) Reviews 

376
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally kind, caring, and professional when organizing loved ones' farewells. Reviewers emphasize that nothing is ever too much trouble for the team, who offer continuous guidance and reassurance from the very first phone call. People note that the entire arrangement process runs smoothly, taking away stress during such upsetting and emotional moments. Families deeply appreciate the dedicated support provided on the day, ensuring everything goes exactly to plan with utmost dignity and respect. Consumers consistently recommend these local funeral directors to anyone needing dependable and compassionate assistance.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently caring, supportive, and... See more

Service

Clients share positive opinions on service, noting that staff members are exceptionally supportive, caring,... See more

Customer service

Consumers find customer service to be positive, highlighting exceptional compassion, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Andy & all of his colleagues at AAWalters were so caring & supportive when my husband Tim Gallagher passed away. From the first phone call to start making arrangements Andy offered guidance & supp... See more

Rated 5 out of 5 stars

David Patrick Ward Our beloved Husband/Dad passed away on 12th November 2025, every experience with A&A Walters was first class. We’d like to specifically mention Karen who arranged the funeral... See more

Rated 5 out of 5 stars

From the very first meeting with Stacey of A&A Walters Tipton, what had been a truly devastating time for myself and my family became a little easier. Stacey was extremely professional,very know... See more

Rated 5 out of 5 stars

Following the passing of Anthony Bolton. Aa Walters delt with all of the arrangements. The office staff were efficient and approachable. The chapel of rest was done with dignity and very well present... See more


Company details

  1. Funeral Director

Written by the company

A & A Walters - a caring, award winning family owned and run Funeral Directors serving the people of Dudley, Sandwell and Wolverhampton Boroughs since 1850


Contact info

5.0

Excellent

TrustScore 5 out of 5

376 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(376)

87 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The funeral of a close friend.

When an old friend passed away at home, suddenly and unexpectedly, in June, the ambulance staff who attended recommended A & A Walters to us, as we were not familiar with any funeral directors in the area. Anthony and his team came out promptly and were efficient, helpful, informative and understanding.

The funeral arrangements were in the capable hands of Karen, who sorted everything out for us. She understood from the outset what we wanted as an appropriate ceremony for our friend. As he was a non-religious man, she put us in touch with the Celebrant Paul, who led the service in a way that exactly met our requirements. Although there was little in the way of hymns and prayers, we did want to use the sound of rally cars and war-planes and Karen was unfazed and able to lead us through the procedure for arranging the music and requested sounds.

It was comforting and reassuring to feel that A & A Walters understood our preferences from the very start and we were impressed by their kindness, professionalism and continual helpfulness.

Our heartfelt thanks go out to Karen and all at A & A Walters for making what we thought would be so difficult into something much easier.

24 July 2024
Unprompted review
Rated 5 out of 5 stars

Alison leach

Walters we're absolutely amazing throughout all funeral arrangements regarding my late partner Shane Goodyear.
I have dealt with walters for a number of years after the passing of my family members.
They are very thoughtful understanding and compassionate throughout the whole process.
We has a family were made to feel very comfortable and it was an overwhelming time so that made it a little easier.
Alexis was amazing from start to finish and also a special mention to Anthony the mortitioner.
I would reccomend walters for their continued dedication, accuracy and compassion to families during these sad times of bereavement .
Thank you again for everything you did for us has a family .

28 June 2024
Unprompted review
Rated 5 out of 5 stars

cThr perfect choice for Dads funeralhose A &A Walters for my Dad's…

We chose A &A Walters for my Dad's funeral and Andy and his team were amazing. Right from the start he was so caring and professional. Nothing was too much trouble they made something extremely emotional extremely positive and much easier than we expected. Everything Andy recommended was just what you would wish for for your loved one - the celebrant Debbie was superb as were the flowers. Words cannot express how grateful we are you have only one opportunity to do this and they did Dad proud. We would highly recommend this local firm to anyone many thanks

17 July 2024
Unprompted review
Rated 5 out of 5 stars

Professional and caring service

We used Walters when my mom died nearly 4 years, so had no hesitation in contacting the Sedgley office when dad died in July. Andy was so reassuring and I had every confidence that he and the rest of the team would sort everything out - they did, and advised exactly what I needed to do and when. Whenever i popped in, Andy knew exactly who I was. On the day of the funeral, everything was taken care of, with care and dignity but no intrusive fuss. I felt looked after by the whole team from my first contact to being dropped off after the funeral, and thereby confident dad was being looked after too.

21 August 2024
Unprompted review
Rated 5 out of 5 stars

Great professionalism and attention to detail

The professionalism and attention to detail from everyone at Walters throughout all our dealings with them post the death of our Little Sis, Wanda, was brilliant. It was apparent from very early on that the company, and specifically Steven, knew what we wanted, understood the person our sister was and delivered aligned to this. The small touches that they included such as changing their Neck Ties, sourcing colours and adornments and always being contactable was above our expectations. This was dues to the attentive nature and understanding of Steven. His colleagues Anthony and Dave were so respectful and tender in dealing with our Little Sis from the moment they picked her up right through to the funeral. Thanks to all at Walters from Teresa, Nick and Alison.

20 July 2024
Unprompted review
Rated 5 out of 5 stars

Passing of my dad Alan

We used walters 10 years ago when my mom passed away. Unfortunately my dad passed away in July 2024 so we used walters again. Well what can I say besides they were great from start to end, they were very supportive and nothing was to much trouble. As a family going through a difficult time I would highly recommend walters. Thank you to all the staff once again.

11 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company

We recently used Walters for my uncle's funeral, who sadly passed away in June. Walters supported us throughout the entire process, with Karen being particularly compassionate and professional. On the day of the funeral, Jeremy took charge, and everything went as smoothly as possible. He and his team were highly professional. We are grateful to them for providing such excellent service during a difficult time.

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent care from A&A Walters at Tipton

From the moment we called A&A Walters at Tipton to take care of our mom, Doris after she had died to being there to help us through the day of mom funeral, the kindness and professionalism everyone at A &A Walter showed us was so appreciated by our family and we are so grateful for the team in helping us give a beautiful, sensitive and very dignified funeral tribute to our beloved mom. Steven was excellent in guiding us through what arrangements had to be made and showing us so much care, he truly understood the needs of our family. What was a very difficult time for our family was made easier by the total respect , utmost dignity and sensitivity Steven, Anthony and Dave as well their colleagues showed our mom in how they looked after her, from when they collected her after she died , to the day of her funeral as well as their compassion towards our family throughout the process for planning mom’s funeral. The service we received from everyone at A&A Walters was outstanding- Thank you- Alison and Louise

13 August 2024
Unprompted review
Rated 5 out of 5 stars

Thanks and appreciation to Sam at Bilston office

My husband Keith passed away 28th January and his funeral was arranged for 6th March by Sam at the Bilston office. She was most helpful from start to finish and I can’t thank her enough for the help and advice she gave me at such a traumatic time. The after care she gave me was excellent and she truly is a lovely caring lady.

6 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellent And Very Professional Company

My dear dad recently passed away and he knew the Walter's family for many years. As a family this was our first choice of Funeral Directors. Mom and dad had already arranged the Funeral on a previous date, which I would definitely recommend because there is so much to do and by doing that it takes the pressure and the stress away a little from the remaining family. From the minute we walked in the door at the Tipton offices everything was done with the upmost dignity and professionalism. The lady who comes to greet you was very welcoming and respectful. We met a lovely lady called Steph Williams. Such a kind and caring, comforting and thoughtful person. She has looked after us all the way through and nothing was too much trouble for her. It's so hard because you are dealing with the death of a family member and she made it feel a lot easier to deal with and guided us through everything. The orders of service had to be done and we chose what we wanted and Steph did the rest and how beautiful they were too. Steph arranged for us to see the Priest to arrange the service everything was done very smoothly and we didn't have to worry. All the flowers were arranged by Walter's too and my dad loved the Jaguar MK II so to our amazement mom had ordered a car and we gave Steph a photograph of what it looked like. We couldn't believe our eyes when we saw it the attention to detail and all the flowers we ordered were really beautiful. We will never forget them. Our whole experience in these very difficult circumstances was dealt with extreme care and understanding from start to finish. The funeral itself was very respectfully done and the gentlemen who escorted us were exceptional and very courteous in every way. Funerals are very hard but when you have someone helping you along the way who you can really rely on it makes such a difference. Our whole family would just like to take this opportunity to say thank you to all of you for making my dad's day one of the nicest funerals and for being so understanding and giving him the dignity that he so deserved he would have been so proud. My dad was a very proud man a smart man and a very clever man and a gentleman and that showed even when we came to see him in the chapel of rest. This was also done in a way that only Walter's would have known how. Thank you very much and to you Steph we are very grateful for being there for us all and for how you have kept us updated constantly. You have a wonderful team working for you all at Walter's Funeral Directors. Thank you.

24 June 2024
Unprompted review
Rated 5 out of 5 stars

My father Alan Lunn passed away on the…

My father Alan Lunn passed away on the 2nd of July and we were unsure on what to do but A&A Walters was truly amazing from start to finish even down to the celebrant they chose for the service. Definitely recommended

5 August 2024
Unprompted review
Rated 5 out of 5 stars

My husband Alan Richards passed away…

My husband Alan Richards passed away Monday 10th June 2024 I contacted A A Walters because they did the funeral for My Father and Mother and Brother and My husbands Mother. They did my family proud on all the funerals and provided an excellent service with true dignity and would like to thank everyone there.
First Class

5 July 2024
Unprompted review
Rated 5 out of 5 stars

A&A Walters

A&A Walters, Tipton branch, provided a caring and compassionate service from start to finish following the sudden death of Margaret, a cherished wife, mom, grandmother, great grandmother and sister. At all times they acted with the utmost professionalism and conducted matters efficiently. We appreciated their constant support at a difficult time.

19 July 2024
Unprompted review
Rated 5 out of 5 stars

My family and I recently lost our…

My family and I recently lost our beloved sister/auntie, Debbie, we decided that A & A Walters should be the ones to take her on her final journey and a great choice that was. They sorted everything for us so it was stress free and they were able to accommodate our every need from looking after our Debbie up to the service and even afterwards. We as a family would highly recommend this funeral directors to take your loved ones on their final journey home. 😊

22 July 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look