I just opened a Telegram Wallet but had a problem finding how to make a Bank purchase. The help and guidance given helped me significantly.in the end it was found out that my Country is not support... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I paid for an order which incidentally timed out on receipt upload and consequently, was cancelled after payment was already completed. Honestly, I could have lost my funds if I had not reported to th... See more
Company replied
I reached out because I needed support with an issue that was affecting my account, and I honestly wasn’t sure how long it would take to get clarity. The team responded in a very reassuring and pr... See more
Company replied
The fantastic support experience! ⭐️ I’ve got a problem at the last step of receiving the crypto - my seller stoped replying and the transfer haven’t been confirmed 😱 so I contact to the support and... See more
Company replied
3.7
Average
285 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
very responsive and fast response.
7 November 2025
Unprompted review
Reply from Walt
Hello,
Thank you for your feedback!
It’s great to know our team responded quickly and efficiently. We truly appreciate your kind words and look forward to assisting you again.
Reply from Walt
Hello,
Thank you for leaving us a wonderful high-score review.
Sending warm greetings all the way to Australia — your support truly means a lot to us, and we’re very happy to have you with us.
Open my account ok
5 November 2025
Unprompted review
Reply from Walt
Hello,
Thank you for your review.
If you are experiencing any issues, we kindly encourage you to contact our Support team for assistance:
https://t.me/wallet_supportbot
Great experience
I've been using Telegram Wallet for a while now and I'm really impressed. It's incredibly simple to use and the fact that it's embedded directly in Telegram makes everything so convenient - no need to switch between apps.
The interface is very fast and intuitive, which makes managing crypto seamless.
What really stands out is their latest feature that allows buying and selling tokenised stocks. This is such a cool addition that sets them apart from other wallets. Being able to manage both crypto and stocks in one place, right within Telegram, is exactly what I was looking for.
Highly recommend for anyone who wants a straightforward, feature-rich wallet without the complexity.
4 November 2025
Unprompted review
Reply from Walt
Hello,
Thank you so much for taking the time to share your experience! It’s great to hear that you’ve been enjoying our service.
We completely agree — convenience is key, and our team is constantly working to make the experience even more seamless for our users.
A special thanks for mentioning our new tokenized stocks feature! We aim to build a convenient platform where users can easily manage it.
Your feedback truly made our day and helps us keep making the service as simple and powerful as possible.
If you have any ideas or suggestions for improvement, please don’t hesitate to reach out.
Thanks again for your support!
It was nice talking to a human
It was nice talking to a human, not a support chatbot.
They were attentive and responsive. Although my fuera interaction was replied to in the wee hours in the morning and the ticket was closed promptly without me having an opportunity to reply because I was asleep, it was to be expected since I'm on the opposite side of the world. However I reopened the issue and it was promptly resolved in a few minutes.
2 November 2025
Unprompted review
Reply from Walt
Hello,
Thank you for leaving a 4-star rating and for sharing your experience!
We’re glad you were satisfied with our service and found our team attentive and responsive.
Time zone differences can sometimes make communication challenging, and your patience and understanding are greatly appreciated.
It’s great to know that your request was quickly resolved once reopened — that’s exactly the experience we aim to deliver.
To all Telegram social media users, just join
I have been using this Telegram platform for quite a long time, I appreciate all the teams working together to support users, even though my problem took a long time, everything was resolved, hopefully at a higher level.
2 November 2025
Unprompted review
Reply from Walt
Hello,
Thank you for leaving a positive score for us! We’re really glad your issue has been resolved and that you appreciate the support provided.
Our Support colleagues are always happy to help, so don’t hesitate to reach out to them anytime if you ever have any questions or issues.
It's the best wallet I have ever used
It's the best wallet I have ever used
2 November 2025
Unprompted review
Reply from Walt
Hello,
We’re happy to know that our service has made such a positive impression on you!
Thank you for your support and feedback — it motivates us to continue creating a seamless, exceptional, and innovative service for our users.
Great customer support!
Amazing assistance from the team, I couldn't have ask more. They are easy going yet professional and assisting you from point to point. You really feel that you're being taken good care of, and that alone gives huge trust for me personally. Again, thanks and keep up the good work!
29 October 2025
Unprompted review
Reply from Walt
Hello,
Big thanks for your awesome review!
We’re really glad to hear you had a great experience with our team. We always try to keep our service friendly, helpful, and professional — and it’s so great to know that it came through.
You made our day — your feedback keeps us motivated to make our service even better!
I received a quick response and the…
I received a quick response and the answer was clear and helpful
29 October 2025
Unprompted review
Reply from Walt
Hello,
Thank you for your kind words!
We’re so glad to hear that our team responded quickly and provided a clear, helpful answer. Your satisfaction means a lot to us, and we’ll keep striving to deliver great support every time.
Everything is fine except late reply
Everything is fine except late reply, yesterday I have waited around two hours to get response, and this should be improved, and I hope there will be fast response in the the future. Thanks 😊
28 October 2025
Unprompted review
Reply from Walt
Hello,
Thank you so much for sharing your feedback with us.
We’re glad to know that overall your experience was positive. At the same time, we sincerely apologize for the delay in getting back to you.
Your comments are very valuable, and we’re already working on improving our response times to assist you even better in the future.
We truly appreciate your understanding and support.
I deeply appreciate your kind response.
I deeply appreciate your kind response.
I inquired about a refund request I made accidentally using an exchange contract address instead of my personal address. Over the course of about two days, you carefully reviewed the situation and explained the verification requirements in detail. Ultimately, the refund was processed to my personal wallet address. While the refund process was challenging, I appreciate your kind response and sincerely hope you continue to provide excellent service.
23 October 2025
Unprompted review
Reply from Walt
Hello,
Thank you for sharing your experience.
We’re pleased to know that your issue was successfully resolved and that our team could assist you throughout the process. We truly appreciate your engagement and cooperation while we reviewed your case.
Your kind words mean a lot to us and inspire our team to continue providing reliable and attentive service to our users.
Our Support Team is always ready to assist — please feel free to reach out whenever you need help.
It is great work and very important
24 October 2025
Unprompted review
Reply from Walt
Hello,
Thank you so much for recognizing our work!
We truly appreciate your support and are glad you find it valuable. Your feedback inspires us to keep doing our best.
Reply from Walt
Hello,
Thank you for leaving this positive rating! We’re very happy to hear that you are satisfied with our service.
Should you have any questions or encounter any issues, please don’t hesitate to reach out to our Support Team for assistance.
Reply from Walt
Hello,
Thank you for leaving us a 5-star rating!
If you need any help or have questions about our service, please reach out to our Support Team — our colleagues will be happy to assist you. They’re always ready to make your experience even better.
Excellent and quick support!
I recently contacted Telegram support to move my verification from one account to another, and they helped me quickly and professionally. The communication was clear, polite, and efficient — they guided me through each step and made the process smooth. I really appreciate how fast everything was resolved. Thank you, Telegram Support, for the great service!
9 October 2025
Unprompted review
Reply from Walt
Hello,
Thank you for such a positive evaluation!
We are thrilled to learn that your verification issue was quickly resolved by our Support specialists. For sure, our customers can always count on qualified guidance in any questions.
Do not hesitate to contact our Support Team again, if any concern appears.
After I appealed
After I appealed, my appeal was cleared within just 1.30 hours. Better than expect
9 October 2025
Unprompted review
Reply from Walt
Hello,
Thank you so much for taking the time to share your experience!
We’re glad to hear our Support Team was able to assist you quickly and effectively, and it’s wonderful to know we exceeded your expectations.
Your feedback inspires us to keep providing the best possible service.
crypto wallet missed
Today my crypto wallet was missing from my account. Immediately contacted the support team and with a very professional and friendly communication they solved my issues with in an hour. I really thank them.
8 October 2025
Unprompted review
Reply from Walt
Hello,
We appreciate your kind feedback.
It’s great to know our Support Team resolved the issue quickly and provided a positive experience.
If you ever need assistance in the future, please don’t hesitate to reach out — our Support Team is always here to help and to ensure your account stays secure and reliable.
The resolve of my pending swap
The resolve of my complain was satisfying. I had a pending swap from ETH to TON which was later reversed back.
7 October 2025
Unprompted review
Reply from Walt
Hello,
Thank you for sharing your experience with us!
We’re really glad to hear that the issue was resolved smoothly.
Your feedback means a lot to us — it helps us improve and keep our service reliable and transparent.
Reply from Walt
Hello,
Thank you so much for the 5-star rating — we appreciate your support and kind words.
To assist you better and ensure the issue is resolved, we kindly ask you to share the necessary details. We’ve already sent a request, so please submit the information and visit our support chat here: https://t.me/wallet_supportbot.
Top tier service
well fast reply. And the support here are so much better compared to any other online customer service ive ever talked to. I feel im really getting help with my small problems that the supp team are trying their best to solve any issue we users come with
26 September 2025
Unprompted review
Reply from Walt
Hello,
Thank you so much for your kind words!
We’re thrilled to hear our support team made such a positive impression and could help you quickly. Your feedback motivates us to keep providing the best service possible.
If you need anything else, our Support Team is always available!
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