I just opened a Telegram Wallet but had a problem finding how to make a Bank purchase. The help and guidance given helped me significantly.in the end it was found out that my Country is not support... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I paid for an order which incidentally timed out on receipt upload and consequently, was cancelled after payment was already completed. Honestly, I could have lost my funds if I had not reported to th... See more
Company replied
I reached out because I needed support with an issue that was affecting my account, and I honestly wasn’t sure how long it would take to get clarity. The team responded in a very reassuring and pr... See more
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The fantastic support experience! ⭐️ I’ve got a problem at the last step of receiving the crypto - my seller stoped replying and the transfer haven’t been confirmed 😱 so I contact to the support and... See more
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3.7
Average
285 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had mistakenly transferred my funds…
I had mistakenly transferred my funds to the wrong address on Telegram wallet, I wanted to run a P2P transaction, and didn't know that telegram wallet didn't support USDC, only USDT, so the transfer was successful, but it didn't reflect and I couldn't sell it, even though I was in dire need of the money.
I reached out to the tram and they explained the process to me and requested that I send a USDC address for a refund,
Though the refund took some time, they were very fast in their responses, helpful and comforting,
Always giving me assurance that it would be sorted out, and they definitely did it.
Though it was not fast, but it wasn't prolonged either, and I am satisfied with their performance.
Once again, I say THANK YOU to the WALLET SUPPORT TEAM 💗
31 January 2026
Unprompted review
Reply from Walt
Hello,
Thank you for such a detailed feedback! We know how stressful it can be to deal with a transfer issue, especially when the funds are urgently needed.
We’re glad our support team was able to help and guide you through the process until everything was resolved. Even though such refunds may take some time, we always try to stay responsive and transparent.
Your feedback is very valuable for us and helps us improve both our support and the product itself. Thank you for your trust in our team.
The support given by the team was…
The support given by the team was phenomenal and deserves to be praised.
3 February 2026
Unprompted review
Reply from Walt
Hello,
Thank you for appreciating the efforts of our team!
We’re delighted that you’re satisfied with the support you received.
Feel free to reach out anytime — our Support Team will be more than happy to help!
Reply from Walt
Hello,
Thank you for your feedback about our Support Team!
Clear and human communication is important to us, and we strive to approach every request with care and efficiency.
Yes, there are real people in our support team, ready to help you 24/7.
If you ever need a hand, just reach out to us here: https://t.me/wallet_supportbot
Very much impressed by the support team…
Very much impressed by the support team of Telegram. Hope this type of support will make Telegram Trustworthy.
Good service. Thanks.
29 January 2026
Unprompted review
Reply from Walt
Hello,
Your kind feedback regarding our Support Team is greatly appreciated!
We truly value your trust and will continue doing our best to ensure a safe and smooth experience.
I’m very happy by team I was simply ask…
I’m very happy by team I was simply ask there help then simply solve my problem the process is so fast go ahead good work thank you
28 January 2026
Unprompted review
Reply from Walt
Hello,
We’re glad to hear about your experience. We do our best to make reaching out to our support specialists a simple and clear process.
Your positive review really encourages our team!
Best customer service ever
Best customer service ever, specially the wallets support team
27 January 2026
Unprompted review
Reply from Walt
Hello,
We are grateful for your positive review and happy to know that our Support Team met your expectations.
If you ever need assistance again, we’re always ready to help.
Excelente Very satisfactory
22 January 2026
Unprompted review
Reply from Walt
Hello,
We appreciate your feedback regarding our service.
It is our priority to keep your experience smooth and satisfying!
Reply from Walt
Hello,
Thank you for giving us a 5-star rating!
Your review motivates us to keep delivering the best possible service, and our Support Team is always ready to help whenever you need assistance.
Honestly, the team was…
I contacted support because of a transaction issue in my TON Wallet. Honestly, the team was very helpful and explained the solution step by step until the problem was fully resolved, and it didn’t take long. The experience felt smooth and clear, and I would definitely recommend your support to others.
19 January 2026
Unprompted review
Reply from Walt
Hello,
We are very pleased that you found our Support Team quick and professional!
Please feel free to reach out to us again if any questions arise.
Systemic failure of AML procedures
Systemic failure of AML procedures. Wallet ignores official Proof of Wealth, IDs, any other documents and seizes user funds without legal grounds. I have filed an official complaint with ADGM. Beware: they might demand your private chat logs to release your money. Total lack of transparency.
Support claims they are "doing their best", but they have already issued a PERMANENT BAN and refused to return my legal assets even after receiving my bank statement. This is not a "review," this is illegal asset seizure. I am waiting for the ADGM to intervene since the company ignores its own compliance rules.
16 January 2026
Unprompted review
Reply from Walt
Hello,
Thank you for bringing this issue to our attention.
We truly apologize for the inconvenience caused.
Crypto Wallet operates in line with applicable AML and compliance requirements, and all reviews are conducted to ensure the safety of both users and the platform.
Your case is currently being reviewed, and we are doing our best to resolve it as quickly as possible.
For further updates, please contact our Support Team in the chat: https://t.me/wallet_supportbot.
Speed and professionalism
The speed and professionalism in response to my idea for Telegram Wallet redesign was impressive, that's one well-oiled machine!
I pray other users start to appreciate the efforts of Telegram Devs because they most certainly deserve recognition for successfully integrating creative, innovative features in record time to form the best freedom protecting platform.
14 January 2026
Unprompted review
Reply from Walt
Hello,
Thank you for your interest in our project. We appreciate your desire to help improve it and for sharing your ideas and recommendations.
We are glad to see your positive review of the team’s speed and commitment.
Your feedback helps us keep raising the bar and building a platform that users can confidently use and rely on.
I had a serious issue that I tried…
I had a serious issue that I tried resolving it for months but could reach any help no matter how hard I tried
But reaching out to the wallet support was really helpful and I really appreciate.
I will keep reaching out to you guys, should I need any assistance.
Thank You
12 January 2026
Unprompted review
Reply from Walt
Hello,
We’re pleased to hear our team could help move things forward.
Thank you for your review — our support colleagues are always happy to assist whenever needed.
Wishing you a smooth experience ahead.
Best customer care ever
Best customer care ever, fast reliable polite, 😌
11 January 2026
Unprompted review
Reply from Walt
Hello,
Many thanks for your kind words.
We’re happy to know that our team could provide fast, reliable, and polite support. We’re glad to be of service.
Great wallet
Great wallet. Easy to use and rewards are great. I use it all the time! Highly recommend..
11 January 2026
Unprompted review
Reply from Walt
Hello,
Thank you for your feedback!
We’re glad that you find Crypto Wallet easy to use and enjoy the rewards. We appreciate your recommendation and support.
I was answered properly
I was answered properly when I requested for help, thank you... Am editing my review cause I don't think my review will be posted because I didn't verify my documents, how am I supposed to do that when it's saying Nigeria nin not accepted blah blah..
4 January 2026
Unprompted review
Reply from Walt
Hello,
Thank you for taking the time to update your review.
The Crypto Wallet service is indeed not available in some countries. You can find the full list of countries where our custodial service is not supported in our FAQ section: https://help.wallet.tg/article/113-wallet-where-to-start#In-what-countries-does-Wallet-operate-LJlRL.
If you have any further questions, our Support Team will be happy to help.
CAN USE EASILY INSIDE TELEGRAM!
26 December 2025
Unprompted review
Reply from Walt
Hello,
Thank you for sharing your experience!
It’s great to know that using the service within Telegram is convenient for you.
Should you have any questions or need support, feel free to reach out anytime.
Fraudulent and SCAM application
Fraudulent and SCAM application. Just blocked my wallet and the possibility of withdrawing my funds. Their incompetent and useless support cannot resolve the issue for MONTHS even after sending all ID and proofs of my income.
P.S.Two days have passed.
The company promised a response and nothing happened.
As I said, they just don't care, just block the funds and don't respond. Do not use it under any circumstances.
23 December 2025
Unprompted review
Reply from Walt
Hello,
We have carefully reviewed your case and examined the details. We understand how important this situation is and are focused on resolving it.
All details of your case have been forwarded to the relevant team.
Please wait for a response from our Support Team in the chat: https://t.me/wallet_supportbot.
Thank you for your feedback. It helps us better understand user concerns and improve the overall experience.
Good Support despite negative Outcome!…
I just opened a Telegram Wallet but had a problem finding how to make a Bank purchase. The help and guidance given helped me significantly.in the end it was found out that my Country is not supported in this endeavor The patience and understanding shown by support, made me happy that I had opened this Wallet despite not getting
what I really wanted. Still happy for the Good Support service..
21 December 2025
Unprompted review
Reply from Walt
Hello,
Thank you for sharing your experience with us.
It’s great to hear that our Support Team was able to provide you with the guidance you needed.
We sincerely appreciate your kind words and are glad to hear that you find our service helpful.
Your feedback means a lot to us and motivates us to continue improving.
Reply from Walt
Hello,
Thank you for leaving us a high rating.
We’re glad to know your experience met your expectations, and we appreciate your support.
I had an issue with my ton mallet…
I had an issue with my ton mallet restoretion ,I contacted support and were very helpfull in giving step by step insructions resolving my issue-very good experience with support
19 December 2025
Unprompted review
Reply from Walt
Hello,
Thank you for your feedback!
We’re glad our Support Team could guide you through the process and help resolve your issue.
We always strive to provide a better experience!
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