Walt Reviews 

The most secure app and wallet in the world

It helped! It worked! So it is Safe :)

The wallet support team was always very responsive and kept me informed along the way and most importantly could solve my issue to my fullest satisfaction! Well done and thank you.

fast, impressive, and very very helpful service of Telegram support team,really really appriciate their Support work for my Request..

888 USDT frozen repeated 12-hour delays and no resolution

On September 22, 2026, I received a payment of 888 USDT (TRC-20) for freelance website development services.

The transaction was successfully confirmed on the TRON blockchain and sent to the correct deposit address provided by Crypto Wallet.

However, Wallet placed my deposit under review, preventing me from accessing my funds.

I completed identity verification and submitted the requested documents, including correspondence with my client confirming the purpose of the payment.

The application initially stated that the review result would be provided within 12 hours. After this period expired, I contacted customer support.

Support confirmed that my documents had been received and stated that my transaction was undergoing a multi-stage manual review. I was then asked to wait another 12 hours.

That additional period has also expired, but my 888 USDT remain inaccessible.

I have submitted a formal complaint to the Wallet Complaints Team and provided additional identification details as requested.

Despite my cooperation, I have still not received a final decision or a clear explanation of the next steps.

These funds are essential for my living expenses and upcoming travel. This prolonged uncertainty has caused me significant financial difficulties.

I request that Crypto Wallet complete the review and release my 888 USDT as soon as possible. If the deposit cannot be approved, I would like to receive clear instructions on how to recover my funds.

I will update this review when the situation is resolved.

This is the best app I have ever seen, so fast and reliable.

Support team is best, actually my old account got deleted with funds in my wallet as well.
They restored the old wallet to my new account 😇

Excellent Customer Support Experience

I contacted Wallet Support regarding a personal data deletion request and was very pleased with the professionalism and clarity of the support team throughout the process.

The representatives were polite, patient, and transparent about the available options, the consequences of deleting my data, and the applicable retention period for information that must be kept for legal or regulatory reasons. They clearly explained each step and made sure I understood the process before proceeding.

I particularly appreciated the fact that my request was handled carefully rather than being dismissed with a generic response. The communication was professional, respectful, and straightforward from start to finish.

Overall, I had a very positive experience with Wallet Support and would recommend their support team to others. Thank you to the team for the assistance and professional service.

Very good 💯

Customer service yesa hona chahiye

I am writing this review so that other users understand what can happen when they keep money in Wallet in Telegram.

I attempted to withdraw approximately 53.5 USDT. The transaction was immediately placed “under review,” and the app itself stated that I would be notified of the result within 12 hours.

More than 48 hours have now passed.

What is far more serious is that Wallet did not only freeze the 53.5 USDT transaction — access to my entire remaining balance, approximately 560 USDT in total, was restricted as well. I cannot withdraw or use my own funds.

Support eventually told me that the recipient address had been classified as high risk. I had no way of knowing this. I was simply trying to make a payment. I then clearly requested that the transaction be cancelled and that my funds be returned so I could withdraw them to another wallet.

Instead of resolving the issue, I have received the same generic responses again and again: “please wait,” “the review is ongoing,” “we will contact you when there is an update.”

No meaningful timeframe has been provided. No additional documents have been requested from me. No concrete action has been offered that would allow me to regain access to my money.

I also requested that the matter be escalated to Compliance/AML and registered as a Formal Complaint. I was told that my request had been “recorded,” but no complaint reference number was provided in the chat.

The most disturbing part of this experience is the complete helplessness it creates for the customer.

Because all of my funds are now frozen, I am simply forced to sit and wait until Wallet decides to resolve the issue. If I urgently needed this money for food, family expenses, education, rent, or another emergency, there would apparently be nothing I could do except keep receiving template responses and wait.

That is something every potential customer should understand before keeping significant funds in this service.

When a company has control over your entire balance, customer support cannot treat a situation like this as a minor inconvenience. Being unable to access your own money for days, with no clear deadline and no meaningful explanation of when access will be restored, causes real stress and anxiety.

I have already spent days worrying about whether I will regain access to my funds and how long this will continue. Customers should not have to damage their health and nerves simply because a compliance review has no transparent timeframe.

I understand that financial services have AML and security obligations. I am not objecting to reasonable compliance checks.

What I object to is freezing an entire account, exceeding the stated review timeframe by many times, providing no concrete resolution, and leaving the customer completely powerless while support repeatedly tells them to wait.

I am asking Wallet to cancel the reviewed transaction, restore access to my balance, and allow me to withdraw my funds to another wallet.

After this experience, I personally have no intention of keeping funds in this service again.

I have screenshots of the transaction review, the stated 12-hour timeframe, the account restriction, and my full correspondence with Wallet Support, and I can provide them to Trustpilot if verification is required.

UPDATE:

The issue has been resolved and access to my funds has been restored. However, this does not change the core problem: for more than two days, I received only generic responses with no timeframe and no real solution. After I made the issue public and formally escalated it, everything was resolved within approximately five hours.

I am grateful that customers have public channels through which they can force a company to pay attention to a problem. I hope my complaints serve as a lesson and lead you to change the way you treat and support your customers in the future.

To get my account and funds unlocked, it took more than just a Trustpilot review. I also had to submit a formal complaint to the Crypto Wallet Complaints Office and a formal complaint to ACODECO in Panama. Only after escalating the matter through all of these channels was my issue finally resolved.

Helpful and resolve issues very quick, very professional. Thumbs up!

USDT Earn shows a $0 balance and no Withdraw option. On-chain, it is fine, and shares are untouched. The protocol page is not reading the balance. It's probably a UI/UX issue, but an annoying one. Almost never works properly. And if you need to move funds, there's no other way to reach them, but the Wallet's interface. Once it's working again I'd probably move to another DeFi.

Great wallet for P2P. Thanks.

I made an error and sent a token that is not supported by the main telegram crypto wallet. After contacting support and providing the relevant details, they were able to revise it in a day. I’m really happy and recommend them to others.

I contacted Telegram Wallet support regarding a refund that was sent to an incorrect intermediate wallet address. After providing the required verification, their team successfully credited the funds back to my Crypto Wallet balance.

The process took some time due to the nature of the issue, but the support team was professional, clear in their communication, and resolved the matter successfully.

I appreciate the help and would recommend their support based on this experience.

They gave solution under 10 minutes i am damm impressed. I had a question about a activity on the platform. Its best.

I've used the wallet for over a year, always transferring money to the same account (for cashing out cryptocurrency), which is permitted and legal in my country.

Last week, a transaction to an account I had previously sent crypto to many times was blocked. As tech support wrote:

"Cryptocurrency withdrawals are flagged for review if the address you're sending to is considered a risk to the service. The risk level can change over time, and even if you completed a successful transaction to this address just a few hours ago, it may still be held for review now."

I still don't understand the logic behind this: why should I, as a customer, be penalized if, under some internal policy of theirs, it's specifically the recipient that's flagged as risky? And judging by reviews, the TG wallet can hold funds for over a week without any reasonable or meaningful explanation — effectively cutting you off from your own money, which could be your last funds for survival.

Whether to trust this wallet and use its services, needlessly risking your money, is up to you.

UPD:
My transaction to a legal and public cryptocurrency trader was blocked. When I contacted technical support more than 12 hours later, I was simply told that I had to wait.
When I contacted them again after 24 hours, I was again told that I simply had to wait.
It was only when I started asking logical questions, openly expressed my dissatisfaction, and wrote this review that, 15 minutes later, my transaction was unblocked — along with an outright ban on working with this trader.
Meanwhile, as other users' reviews show, including correspondence with technical support, this kind of blocking can last up to a month, simply because "we're a custodial wallet, blah blah."
It's easier for me to use more reliable wallets that don't suffer from this kind of problem and this kind of attitude — without having my funds locked for a full day for dubious and unfounded checks, followed by outright bans on using my own funds.

It was great. The agent was so helpful and very respectful and most important enegetic and quick. It was good experience haha

Got my wrapped coin back from wallet to my other wallet with the help of wallet support team. Thank you Guys